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How do I pair the Starkey Halo 2 i2400 with the iPhone 7? I am having trouble.

Julie Norin, AuD

Doctor of Audiology in Baltimore

10 March 2017 - 1.36K Views

Starkey instructions are as follows: Pairing should be done after the hearing aids have been programmed in the Inspire Software.

Pairing Halo to an Apple Device

1. Navigate to the Settings icon on the Apple device

2. Select General > Accessibility > Hearing Aids

3. If Bluetooth is turned Off on this screen, turn it On

4. Open and close the battery door on the hearing aids Note: A fresh battery is needed in each hearing aid

5. Tap on the Hearing Aid Name to connect the hearing aids to the Apple device

6. Select Pair for each request, if pairing a binaural set you will receive two requests. Note: These requests may be several seconds apart

7. A black check mark will appear next to connected hearing aid name

Good-To-Know • Halo can be paired with up to 5 Apple devices but can only be connected to one Apple device at a time • To switch to another paired Apple device, turn Bluetooth off on the original device and the next Apple device will automatically be seen, granted Bluetooth is ON

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Rena Jacobson, AuD

Doctor of Audiology in Dartmouth

10 March 2017 - 1.36K Views

I would add two things to the instructions already given:

1. When the phone is looking to pair with the aids, you must open and close the battery doors of the aids.

2. Your dispensing audiologist should have gone over this procedure and and given you a written set of instructions.

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Evan Bernstein, AuD

Doctor of Audiology in New York

10 March 2017 - 1.36K Views

1.Click on Settings

2.Click on General3. Click on Accessibility4.Click on Hearing Aids5. Under devices move the little ball over so it can find the hearing aids.

6. Once Aids are found, click on Hearing Aids" to make sure they are paired Left and Right with the phone.

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10 March 2017 - 1.37K Views

This video will walk you step by step to pair your hearing aids to your phone. 

 

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Kristen Weinbaum, AuD

Doctor of Audiology in Clermont

10 March 2017 - 1.37K Views

On your phone go into Settings, then select General, then Accessibility, then Hearing Devices. The phone will start searching automatically at that point. Make sure the hearing aids have fresh batteries. You should see the hearing aids show up with your name, for example "Robert's H/A's." A pop up message will prompt you to either Pair or Cancel. Hit Pair and if you have two hearing aids it will ask you twice. That's all there is to it, and this will be just a one time process. This will allow you to receive phone calls, listen to music, etc steaming directly to your hearing aids. You can also download the Tru Link app which will allow you to adjust the volume of your hearing aids, create customized listening programs, etc. 

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Member
Member 10 March 2017
Dear Mam, Thank you for the advice. I tried it many times. Replaced it with new batteries, then it showed the pair option two times as you said with the name of hearing aid, then it fails to show successful pairing EVEN AFTER THAT. Even rebooted the phone and reset the network settings.
Kristen Weinbaum
Kristen Weinbaum 10 March 2017 Replied to Member
Starkey has a phone number for consumers. You can call and have someone do real-time troubleshooting with you. The number is 1-800-721-3573. I'm sure they will be able to help you. Good luck and enjoy your hearing aids!

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