I have Rexton BTE aids that are about 5 years old. The original provider left town and the folks who picked up servicing my aids tell me that the software to reprogram my hearing aids is discontinued and no longer supported. Is this correct?

Nathan Rhodes, AuD

Doctor of Audiology in Thomasville

07 November 2017 - 834 Views

The software is no longer updated, it has been replaced by a new version of the software that is not compatible with the older hearing aids. Many providers still have the older version of software on their computers and can still program the hearing aids provided they also still have the proper cables. 

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Susan Lew, AuD

Audiologist and Hearing Healthcare Provider in St. Louis

08 November 2017 - 752 Views

Hello!  I agree with everything that has been said; however an updated audiogram should be performed as well as a good history of lifestyle and any increasing challenges or changes in circumstances.  Once that is obtained, a fuller and further discussion of the entire hearing healthcare situation is warranted.  Obtainable software, being out of date or unavailable, just adds another layer in providing excellent consumer healthcare and professional services and warrants discussion.

Susan M. Lew,Au.D.

Ballas Hearing and Audiology

648 N. New Ballas Rd

St. Louis, MO

314.569.4040

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Ellen Nathan

Hearing Healthcare Provider in Glendale

07 November 2017 - 795 Views

That is an out and out LIE!!!  Rexton software is readily available for download from their site, or they will happily send it to the vendor.  Legacy software doesn't discontinue for around 10+ years or so.  I know this because I had to replace a computer at one of my office workstations and I had to replace all the software.  All the manufacturers gave me both current software and the older software too.  A 5 year old Rexton would require  Conexxfit v6.5, which is still available.  I am ashamed of places like this, it makes all of us look bad.

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Clifford Olson, AuD

Audiologist in Phoenix

07 November 2017 - 775 Views

If the clinic is a Rexton provider, they should be able to request the old software if the current software isn't backward compatible.

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Kristi Reed, AuD

Audiologist in Greenwood Village

07 November 2017 - 783 Views

Even if your hearing aid is discontinued and no longer supported, it's likely you can find an audiologist that still has the older software on their computer.  You might try calling a few other places.

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Jeff Brown, AuD

Hearing Healthcare Provider in Prospect

07 November 2017 - 784 Views

I suggest contacting another provider. The software is still available. I agree with answers that have already been provided above. 

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Stefanie Behnke, AuD

Audiologist in Grosse Pointe Woods

07 November 2017 - 790 Views

While that particular provider may not have had the correct software, there are always ways to access older software/programming cables--usually by calling the manufacturer.

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Mark Butler, AAS

Hearing Healthcare Provider in Sparks

07 November 2017 - 795 Views

Software is updated on a regular basis and the new updates are backwards compatible with any older products that used that same software.  When manufacturers change the hardware platform significantly they may also bring out a new software package that is not compatible with anything older.  Most dispensers will keep the old software as well as the new and can then program older aids without any issue.  The old version of software is also readily available from the manufacturer.  It only takes a phone call to get a copy of the old version or it can be downloaded online on the spot.

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Michael Passineau

Hearing Healthcare Provider in Montgomery

07 November 2017 - 795 Views

The answer should be, how old is the product you are wearing, was there a misunderstanding of whether the software is no longer supported or are the hearing aids themselves discontinued. If the answer is the hearing aid has been discontinued and no longer supported by the factory then yes this is true. As with any software program when new products from Windows comes out not all software will or can be run anymore. 

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Caleb McNiece

Professional Member

07 November 2017 - 827 Views

Generally speaking, the software should still be functional. If they previously had the rexton software there is no reason why that age software should not be working. Potentially if they didn't work with Rexton previously they might not be able to get it from the manufacturer but that's a bit of a stretch i believe as manufacturer software support can usually get AuDs/HISs a download of the software if physical media are no longer available.

 

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Discussion

Peter L
Peter L 08 November 2017
You may have gone to an office that is a franchise and the specialist is unable to obtain the software. Many offices are captive, meaning they only fit one brand, their franchise agreement forbids them from adjusting other products. Miracle Ear and Beltone are the most prevalent. You may want to seek out a specialists who has access to multiple manufacturers.
Member
Member 08 November 2017
Thanks a whole bunch for all your responses - looks like i have a Rexton onyx, the only markings: outside of battery door "CE 0123" & inside : "E+" and "XB22??" Paperwork I retained is a chart from the exam dated 2-22-13. so calling local providers and asking for there help is the way forward?
Cindy M
Cindy M 08 November 2017 Replied to Member
Yes, call around to find someone willing to help you. A five year old hearing aid can absolutely be adjusted. You will find someone either with the software or willing to order it for you.
Member
Member 28 January 2018
UPDATE: I want to thank all who commented and helped. I was able to have a local provider reprogram by HA's about 2 weeks ago and now i can "hear" again. As an aside, after a cordial, but Demanding letter the other provider did forward to me all of my old records at no cost . Thanks for your wonder site You all are a wonderful resource! th
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