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56% score based on 6 reviews
In Eargo Plus, Eargo has retained Eargo’s original, small design - modeled after the size of a conventional invisible-in-canal (IIC). The company promotes the hearing aid as extremely comfortable using its patented Flexi Fibers. The Flexi Fibers help cushion the hearing aid within the ear canal while using an “open fit” design which allows low frequency sounds to enter the ear unoccluded. The Flexi Fibers are removable and can be changed when ear wax plugs the opening. There is also a secondary ear wax filter beyond the Flexi Fibers which acts as an additional barrier to keep ear wax from plugging the receiver.
Eargo Plus is designed for people with mild-to-moderate high frequency hearing loss, and has four preset sound profiles. Eargo Plus is currently the only rechargeable IIC type of device on the market. Eargo has designed their own charger - the hearing devices snap securely inside. Once charged, Eargo Plus will operate for about 16 hours per day.
Upon receiving the hearing devices, the Eargo Plus client will receive a phone consultation from this professional explaining everything about their devices, including daily operation through maintenance and including setting realistic expectations. Eargo Plus purchasers is partnered with a licensed hearing professional during the 45-day trial period
Upgrades Eargo Plus vs the original Eargo:
UPDATE 11/16/2017 - We reached out to Eargo for clarification on some of the upgrades to Eargo Plus:
Direct To Consumer Hearing Aid
Release Date: 01 March 2017
|Rechargeable Batteries||Battery Type
Model details listed above may be incomplete or inaccurate. For full specifications please refer to product specifications published by the original equipment manufacturer. To suggest a correction to the details listed, please email email@example.com.
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Technology specifications listed above may be incomplete or inaccurate. For full specifications please refer to product specifications published by the original equipment manufacturer. To suggest a correction to the details listed, please email firstname.lastname@example.org.
Hearing aid reviews are fundamentally different from reviews for most other consumer electronic products. The reason is because individual factors, like degree of hearing loss, have a profound effect one's success and overall satisfaction with the product. When purchasing a hearing aid, you'll need to consider more than just your hearing outcome. Hearing aids are manufactured with varying levels of quality; some hearing aids are extremely durable, while others suffer frequent breakage. Battery life also varies between models, and manufacturer predictions of battery life are often optimistic. By collecting feedback from consumers, we can get a better idea of real world product durability and battery life... Continue reading
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Hearing Tracker uses a ten-question survey to assess consumer feedback on hearing aids. The percentage bars below reflect the average ratings provided per question.
Note: Original answers provided in star rating format.
Two pair within 16 months. First pair left hearing aid quit. Replace through warranty. Second pair received in August 18. Now both of the "aids" are malfunctioning. Constant scrolling when recharging. Time of wear varies from six hours and up. I have to keep my charger plugged in all day because of the constant scrolling. It never lets you know if they are fully charged. If background noise is problem then these are not the answer. Save your money. Eargo wants me to spend $395 to get this pair repaired. Not going for it, I don't have any idea how long the repair would last. I cleaned the charger contacts with alcohol, as recommended by Eargo. There was no difference. The quality of these aids is definitely suspect.
I liked the concept of these hearing devices and was really looking forward to receiving my purchase because I wanted hearing devices that were invisible. However, the batteries do not last and I the devices have to be replaced over and over again. I have had my devices replaced a total of 5 times within the one=year under warranty. I was very disappointed with the company that when asking many questions about these devices they never once admitted that the batteries on these units would only last a short period of time. Their answers always promoted their product as the very best with no reason to doubt any problems existed. It is my belief that from inception my devices sent were refurbished devices because they knew they would be replacing them over and over again. I think this company is all about making money and could care less about it customers or its reputation! As long as they can continue selling there wooden nickels; they are happy taking peoples money and for the present staying in business until one day there will be sufficient outrage by customers that maybe the government will shut them down. Until then, if my review will help someone; even if it helps only one other customer from staying away and preventing their loss of investment in these devices; I will have considered justified in offering this review. I now have a worthless pair of hearing devices.
I have had an on-going love/hate relationship with these. I had the original units. I liked most things about - rechargeable, invisible, and comfortable. Sound quality varied and were not good with background noise - I would actually take them out in a restaurant because I could hear the conversation three tables away but not at my own table. I also apparently produce much wax and had to return them several times during the warranty period. I was just about to purchase a pair of Costco behind the ear devices when Eargo offered me a substantial discount for the new model. Had the same reliability problems with the new ones and did not notice much of a difference with hearing quality. Now out of warranty, the right one conked out. I see there is now even a new model called Max. I was tempted but think I will now again purchase a Costco behind the ear model. I really liked to invisibility of the Eargos but I think my ear canal is just naturally too moist. Also, the charger has a tendency to get unreliable at times and you have to "play" with it.
Watch out. I read about them in Time's 2018 Invention issue--I was intrigued. Initially, a great buying and support experience. I decided after a few weeks that they weren't helping me that much. When I increased the amplitude I got horrible feedback when I got a mobile call. They didn't provide noise-cancellation only amplification. I tried them in noisy environments and they made everything louder to me and that didn't help. I found my ears getting fatigued Now the watch out: I returned them per their policy. It took about a week after receipt to approve my refund on December 18, 2018 and then I was told another 10 (!) days before I would see the credit. Something didn't smell right about that. As I write this on January 3, 2019 the $2,200 refund hasn't been issued. I just spoke to Eargo and the CSR didn't know why it hadn't been issued. I am to receive a call tomorrow from someone. I just spent 20 minutes on the phone with my credit card company to contest the charges. I went to Costco and spent $500 less and am much happier with their true noise cancellation and the hearing test I got (for free) was used to create a custom profile for my hearing loss. January 11, 2019 Update: Still waiting to see the $2,200 credit on my VISA. I have told by Customer Support that the "problem" with their credit card processor has been corrected as of two days ago. Something still doesn't smell right here. January 13, 2019 update: After nearly a month since Eargo received my return I now have an official credit from them As I said, watch out.
I was facing paying out of pocket for an MRI, as well as hearing aids before I found Eargo. I did not want to spend $10=12k, so I started looking for options. When I found the Eargo Max, I called and spoke to sales about them. Considering the money back guarantee, I didn't have anything to lose, and I ordered them. It has made a night and day difference in my world. My tinnitus is far less apparent now, and I can hear things I haven't heard in years. I am also astounded by the technology even though I work in the tech sector. The Eargo Max is tiny, and it lasts all day. I have yet to run out of battery life in a single day, and the clarity it brings to my hearing is amazing. I absolutely love them, and I can't live without them now. The only thing I can say that isn't perfect about them is a slight bit of noise cancelling that happens when there are certain sound frequencies present. It's nothing that severe I would consider ditching them, and I look at it as a small price to pay for a device that not only saved me between $8-10k, but also is so small, nobody knows I have them. That was a huge concern to me considering I'm still fairly young. Beyond the device is the company. They have done everything imaginable to make certain I have a positive experience. For example, I wanted to buy some of their "dome" flexifibers, and they didn't have them for sale yet. No problem, they sent them to me. I didn't think those were quite large enough for one of my ears, so I contacted them. No problem, they sent me larger ones. All of this at no cost! Their audiologist are also incredibly nice and bend over backwards to make certain you are getting the most out of the device. I have already recommended them to family and colleagues, and have had one of them buy a pair. He loves his as well. I can't even begin to describe how great they are to people, but I can tell you that I HIGHLY recommend giving them a try.
Eargo is the solution for me at this point in my hearing loss. I've had them for a couple months now and am very pleased with them. I have been tested by hearing professionals at a medical clinic and was told that one ear was profound loss while the other was moderate loss. I had tried (in-store demo) traditional "over the ear" hearing aids from Miracle Ear, and whereas the hearing assistance provided was significant, the cost of the devices was prohibitive for me. Eargo's pricing was well within my purchase range, and I was able to use my flex-spending account provided by my employer. Plus, although I am old by some standards, (53), I really don't feel old enough to have a hearing aid device that everyone can see. Nothing wrong with it, but I just don't want that. After the 45 day trial period of my Eargos, I am well pleased with the level of hearing assistance they give me. I had great trouble understanding voices, especially in a crowded environment. For the first time in a very long time, I am able to clearly hear and understand the conversation at my table in a noisy restaurant. One of my employees is very soft-spoken and I routinely had to ask her to repeat herself. Not anymore with my Eargos. As far as comfort, these devices are very comfortable. I did have some trouble at first with one of them hurting after a few hours of wearing them, but after talking with my Eargo consultant, he advised me how to trim the flex-fibers to achieve a comfortable fit. Now, don't get me wrong, I do still know, most of the time, that they are in my ears, but just a few minutes ago I reached to scratch my ear and had forgotten that the device was in there until I felt it! LOL! The only problem I've experienced so far is that when I eat anything, they tend to want to back out of my ear canal slightly. Not a deal-breaker, but can be somewhat annoying having to push them back in several times when eating. Battery life is great, especially considering that they are rechargeable with the included charger case. I answered that the batteries last for 1 day in the review below, but there's no option to select rechargeable, so that was the most accurate option. So far, I haven't had a notification that the batteries were low and I've worn them some days for close to 16-18 hours. Overall, I would say that Eargo is a great introduction into the world of hearing assistance devices, especially for those that don't really want to wear hearing aids. I feel sure that at some point, I will have to upgrade to a more powerful device, but for now and the foreseeable future, Eargo will suit my needs just fine! Doug
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