Lexie Lumen Direct To Consumer Hearing Aid

The Lexie Lumen is a premium, medical-grade hearing aid that offers American consumers an affordable, accessible alternative to hearing care. Without compromising on quality or sought-after features, and by leveraging smart technology, customers are able to subscribe for a 24 month period to the Lexie Lumen hearing aid for only $49 per month. Alternatively, customers can purchase a pair of Lexie Lumen hearing aids once-off, for only $799.

Customers can purchase the hearing aid directly from the Lexie Hearing website, or through the Call Center. Once they have made their selection and made a purchase, the Lexie Lumen is delivered directly to them between 4 and 6 days. Everything that the customer requires to get started on their journey to hearing health is included in one small box. It contains a pair of hearing aids, a soft-touch carry case, slim tubes, various sized domes, a cleaning brush and wire, and enough batteries to last approximately 6 weeks.

Device features

1. Dual microphones to amplify the sounds that the wearer wants to hear and to cancel out sounds that they don’t want to hear. Directional Hearing focuses on sounds coming from the front instead of sounds that come from the sides or back. It provides more listening comfort by allowing a person to hear what’s in front of them. Digital Noise Management determines if sounds are more speech-like or more noise-like. The Lexie Lumen makes adjustments to how much amplification is required to improve hearing in noisy environments by reducing sounds identified as noise-like.
2. Telecoil functionality that sends speech to the hearing aids through an induction loop system when speaking on the phone or when in public spaces.
3. Easy to replace batteries.
4. The best adaptive noise reduction in its class.
5. Crisp phone calls.
6. Autofit, which is a smart fit algorithm to customize devices according to the wearers hearing profile. 
7. Crystal clear sounds delivered through dual-drivers to immerse the wearer in a world of sound. 
8. Nano coating technology that matches active lifestyles and extends the lifespan of the devices. 

Customers can also choose between 6 hearing environments. The first is for everyday use and is ideally suited to one-on-one conversations, meetings, watching television, and listening to the radio. The noisy indoor hearing environment is suitable for public spaces and conversations that involve many people at once. There is a music hearing environment that can be used to listen to music in theaters, music halls, or at home. For outdoor activities such as taking walks, running, or open-air events there is an outdoor hearing environment. 

The Lexie Lumen has telecoil functionality for use with telephones and in churches, theaters, or buildings with an induction loop system. Speech is sent directly to the hearing aid. The companion microphone hearing environment is to be used with a companion microphone and is available as an additional accessory and incurs an additional cost. The purpose of the companion microphone is that it can be directed towards the sound source. 

Lexie Lumen components

1. 6 programs to adjust for the degree of hearing loss and the environment.
2. A volume button that gives the wearer full control of the hearing aid.
3. 36+ hours of battery life.
4. The hearing aid is lightweight and fits discreetly behind the ear.
5. ComfortTip for all-day comfort.
6. Nearly invisible, clear, thin tube.

How does it look

The Lexie Lumen hearing aid is very small (as small as a paperclip in fact) making it almost impossible to see and its light weight makes it very comfortable for wearers. It is available in a variety of colors: light gray, bronze, metallic black, silver, and beige. Each box contains different sized domes for maximum comfort and to fit the unique shape of each customer’s ear. 

How is it so affordable?

• No middleman: we’ve taken out the middleman and put customers in control of their own listening experience. They get all the benefits, without the high associated costs.
• Smart tech: We managed to create an affordable hearing care program, by leveraging smart technology and a streamlined business model.
• Remote care: exceptional quality and an outstanding customer experience are the cornerstones of the Lexie brand. We use technological developments to ensure that we meet and exceed service and quality standards, at a drastically reduced price.

This is so much more than just a hearing aid

Lexie Hearing is committed to helping customers transition successfully to wearing hearing aids. We recognize that this is a transitional process and it can take time for wearers to become fully acquainted with the functionality of their hearing aids and to feel comfortable wearing them as part of everyday life. That’s why we have developed a program that gives customers the support and resources they will need from the very first day. There are three components that set Lexie Hearing apart:

Firstly, the Lexie App was developed with functionality and ease-of-use in mind. We want every customer to feel that it is possible to use the App with ease so that it can become a trusted resource. Once paired with their smartphone, customers can change their volume settings and select their hearing settings. 

Another feature that puts customers in control of their hearing experience is the ability to video or voice call hearing experts for real-time, remote assistance. They can do so 5 days a week from 9 am - 10 pm EST.  The Lexie hearing experts are qualified to provide assistance with regards to the hearing aids, they can make remote adjustments, and they can answer questions relating to hearing loss. 

Finally, and arguably the most beneficial component to Lexie Hearing customers is the Lexie Rewards program. It is a truly unique rewards program that was developed to guide and support customers from the first day of wearing their hearing aids. They can earn points when they reach their wearing goals or activity goals, these points can earn customers up to 15% discount on their monthly subscription, or they can redeem their points when they make purchases through the Lexie App. 

How to purchase the Lexie Lumen

Customers have two purchase options:

1. They can buy the Lexie Lumen with a once-off payment of $799. This includes a pair of FDA-registered, medical-grade hearing aids as well as all the accessories that are needed, access to the Lexie Rewards program, remote support from hearing experts 5 days a week,  a 45-day trial period, and free shipping (4-6 days). 
2. Alternatively, customers can choose to purchase the Lexie Lumen through a subscription model at $49 per month for 24 months. This includes a pair of FDA-registered, medical-grade hearing aids, access to the Lexie Rewards program for 2 years, remote support from hearing experts 5 days a week, risk insurance for breakages and losses, a Care Kit that includes all accessories and maintenance tools needed to be sent regularly to them, and free delivery (4-6 days). No credit checks are required for the subscription plan and there is no contract. It also includes a 45-day trial period.

- Source: Lexie Hearing