Live Better Hearing at Waldorf

I never write reviews but I felt so compelled to leave one for this place. My baby was needing some testing done and is a little difficult at this age. Both of the girls that I saw were patient and so kind. They weren’t able to get a definite reading so they had me schedule to come back a month later. This time they blocked it off so she could have two staff member to help my daughter, which meant the world to me. My baby still wouldn’t cooperate well enough to get the test they needed, so they allowed me to drive around until she fell asleep. They stayed open for us and made time for us and honestly for an emotional Mom, this meant the world to me. You would think this place was a pediatric hearing place with the love and concern they had for my daughter. They went above and beyond to try multiple times and multiple ways to get the test done before making the decision that she needed to go somewhere else to he sedated... and for that I am ETERNALLY grateful. You can’t go wrong with this place. ETA: I also really appreciate the receptionist. She’s always friendly and will chat with me a bit and that calms me a bit. I’m always nervous. 😂😂

Completely satisfied. Everything was explained to me clearly and succinctly. Not only my results, but why and how things work. Just the right level of detail. Felt the provider had empathy for my conditions.

Lauren was amazing beginning to end! She helped schedule myself and my boyfriend and ended up administering our hearing tests at our appointment. She was very clear and explained every test she was giving and went through the results thoroughly with the both of us. Will definitely be back for any future testing!

I am very happy with the office. The testing was great! The audiologist was very receptive and engaged. The receptionist was very friendly and helpful. I rated Living Better Hearing + Balance a 4 instead of a 5 because they were unable to perform one of the doctor ordered test. Evidently the appointment staff made a mistake. I specifically asked about the tests my neurologist had ordered and was told that the Waldorf MD office could perform the testing. Went I arrived for my appointment (after a 45 min drive) I was informed that this office can’t perform one of the ordered tests. Fortunately, they could perform the other test and let me know their Rockville MD office (~2 hour drive) can perform the test. Appointment staff needs to be better trained or should check to verify the testing is available at the specified facility prior to making an appointment.

Outstanding my appointment was 9:o’clock AM. I was seen at 9:05. The environment and service was excellent. I had problem with my hearing aids and it was taken care of by Ms. Abigail. I was able and exchange my hearing aides and pick up my replacements in two weeks. Good service 😇