Altitude Audiology

Hearing Aid Clinic in Spring Branch, Texas

100% score based on 29 reviews

Location and Hours

Altitude Audiology
172 Creekside Park Suite 107
Spring Branch, Texas 78070
(830) 265-5320
Opening Hours
Sunday Closed
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 9:00 AM - 12:00 PM
Saturday Closed

About Us

Altitude Audiology is the first audiology clinic in the Bulverde Spring Branch area.  Mackenzie Thomas has almost 20 years of experience in several different areas of audiology.  We are a full service audiology clinic, offering hearing testing, hearing aids, tinnitus therapy, as well as ear cleaning.  Mackenzie has always treated her patients like family and made sure that every patient feels like they get the best treatment possible.  We do things a little different when it comes to purchasing hearing aids, you will be trying them before you purchase them.  You will get a real-world assessment with our hearing aids that lets you experience improved hearing at home, work and everywhere in between before you buy.  We you come in from your trial, we are able to analyze the data to find the perfect solution for you.  You shouldn't pay for features you don't use, but you don't want to cut out the most used programs in your world!

We offer hearing aids in many different price points, and we even have a rent to own program.  Come in and give us a try, at least come for a hearing test and cookies and coffee.

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Our Staff

Mackenzie Thomas


Mackenzie Thomas, MSc

24 reviews


  • American Academy of Audiology
  • American Speech and Hearing Association


  • Certificate of Clinical Competence in Audiology

I love being an audiologist and helping people hear again.  I try to take an approach to my patients that makes them feel like family.  Each person has differen...


I love being an audiologist and helping people hear again.  I try to take an approach to my patients that makes them feel like family.  Each person has different needs and expectations, and its important to me that they feel like I take the time to give them the attention they deserve.  I have my patients wear some of my hearing aids for two weeks, and then we discuss the experience before they make a purchase.  Hearing aids are an investment and we need to be sure they are making a decision that will benefit them for year.

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Our Services

Testing and Diagnostics
  • Adult Hearing Evaluations
  • Pediatric Hearing Evaluations
  • Tinnitus Assessments
  • Tympanometry Evaluations
  • Veterans Hearing Evaluations
  • Video Otoscopy
Hearing Assistance
  • Adult Hearing Aid Fittings
  • Hearing Assistance Technology
  • Needs Assessment
Musician Services
  • Musician's Earplugs
Other Services
  • Captioned Phones
  • Earwax Removal
  • Hearing Aid Repairs
  • Noise Protection Earplugs
  • Real Ear Measurements
  • Tinnitus Counseling
  • Unbundled Hearing Aid Pricing

Customer Reviews

Altitude Audiology has 29 customer reviews, and has achieved excellent ratings for its location, promptness, experience, scheduling, and staff.







Based on 29 reviews

Write a Review
Anonymous 14 January 2021

McKenzie has been my Audiologist for at least 10 years she’s very professional very thorough and one of the nicest people you ever want to meet

Anonymous 12 January 2021

Mackenzie and Trish are both professional and courteous. Their offices are always immaculate and they treat every customer as family. They serve VA customers with respect and dignity never seen in a VA facility. I cannot convey my delight to have Altitude Audiology in our neighborhood nor can I say enough good things about those two ladies. They’re the BEST!

Review of Mackenzie Thomas, MSc

Please refer to above comments. Again, Mackenzie and Trish are the very best audiologists I have been associated with in my 79 years.

Anonymous 08 December 2020

Very professional, yet friendly and put my wife and I ease.

Review of Mackenzie Thomas, MSc

She is great.

Anonymous 08 December 2020

It's the absolute best! You are treated with respect and concern at all times. I have every confidence in my treatment here. I now hear conversations and sounds around me more clearly and I'm very thankful for this gift. Also, the covid-19 safety protocols go far beyond expectations

Review of Mackenzie Thomas, MSc

Mackenzie's knowledge and caring are such an integral part of treatment. She really listens and then finds a solution that handles individual needs. She is warm and inviting and you know you're in great hands. Her expertise is very evident in all aspects of treatment. I have nothing but total trust and confidence that I am receiving the best care at all times.

Jim 08 December 2020

Such a GREAT Group of people and dedicated to Service. They need More Stars

Anonymous 08 December 2020

What a Great Group of People and Dedicated to Helping You.

Review of Mackenzie Thomas, MSc

Excellent Place

Anonymous 07 December 2020

This company was very helpful in teaching me how to use my hearing aids. These devices have made a great improvement in my life.

Review of Mackenzie Thomas, MSc

She explained how to use my hearing items very well and adjusted them to fit my needs.

Anonymous 07 December 2020

Mackenzie is very knowledgeable and so understanding. So very easy to discuss any problem with her and she seems to always know how to relive any discomfort.

Member 07 December 2020

Office staff is excellent. Pleasant, professional, and accommodating. Covid responsible. Looked forward to being there.

Review of Mackenzie Thomas, MSc

Very knowledgeable and professional; but at the same time I felt at ease with her. She made me feel like I could truly tell her how I felt...good and not so good i.e. my ears were itching. She always had an answer for whatever I was dealing with. For itching ears she immediately gave me ear drops. Problem solved. I’m so glad I found them!!

Anonymous 09 October 2020

I have been a disabled vet since 1974, Vietnam era, the VA audiology dept has treated me for my hearing problems for over 40 years and to this day never satisfied me with their aids in fit and quality. A veteran friend told me about Dr Mackenzie's practice, she works with the VA to help veterans with hearing problems. I called her office, received an appointment, she is va approved. She tested me, programed my hearing aids and I now have my hearing back 100%. She has given my wife and I a new life, now I can enjoy a social life, enjoy listening to people again and laugh at jokes like others do! Take a moment and call their office, they do listen to your problem and do care. They're the best!

Review of Mackenzie Thomas, MSc


Anonymous 21 September 2020

Great service! And very quick. Friendly staff and an attractive office. We're very pleased!

Review of Mackenzie Thomas, MSc

Mackenzie is very professional, knowledgeable, and fun to deal with.

Anonymous 16 September 2020

provide me with outstanding service and kept after the VA to provide my hearing aids.

Review of Mackenzie Thomas, MSc

very competent and knowledgeable. highly recommend.

Anonymous 03 September 2020

What a pleasant place to visit, seemed like we were just visiting with ole friends, even when being tested. Will recommend this office to family and friends.

Review of Mackenzie Thomas, MSc

Mackenzie is a very professional/knowledgeable Audiologist. I was at ease the minute she brought us into her office. haven't gotten aids yet, but don't have any worries I won't be satisfied.

Member 02 September 2020

I was steered to this audiologist through my insurance company. I was leery about making an appt during C-19 but I did not need to worry! They use the strictest protocol to keep you safe.( you even keep the pen when filling out forms) My hearing test told me what I suspected. Hearing aids! Here I come!! I received them today and they are state of the art with Bluetooth! Rechargeable batteries! I can hear! Mackenzie was fabulous and her office personnel as well. I have my fingerprint on the family tree and I was treated like a family member!!! Thanks Altitude Audiology!

Review of Mackenzie Thomas, MSc

She is the best!

David Butler
David Butler 13 August 2020

Wow how do you describe service above and beyond they make you feel like family

Review of Mackenzie Thomas, MSc

She is beyond good Very professional and makes you feel like family I will always use Mackenzie for my hearing needs

Anonymous 12 August 2020

One visit, Ms Thomas and her staff were like family. Very small world. treated like Royalty. Virus cause a coupled of delays in decision making but I was very happy right from the beginning. No pressure sales and the decision was mine to make. Thank you for allowing me to hear again. I seriously was going crazy.

Review of Mackenzie Thomas, MSc

The Very Best.

Anonymous 22 July 2020

The service was beyond what I expected both ladies were so kind and professional. I would not hesitate to recommend them to my friends and family.

Review of Mackenzie Thomas, MSc

She is professional and a delight to have has a hearing specialist if you are not a member of this great company you should be

Anonymous 16 July 2020

I first met Mackenzie Thomas as an audiologist in a San Antonio clinic. I was impressed by her skill, efficiency, knowledge, and her warm personality. When she decided to found Altitude Audiology, I followed her. The new clinic is attractive, aesthetically pleasing, comfortable, the personnel are pleasant and accommodating, and Mackenzie is everything I first perceived in her: she has personal warmth and is accommodating, skillful, efficient and knowledgeable. I highly recommend Altitude Audiology to anyone with hearing difficulties.

Anonymous 15 July 2020

my contact with altitude audiology was excellent, seen immediately and all of my problems with hearing were taken care of. Great service and great people that work there.

Anonymous 03 June 2020

I have always enjoyed visiting their office because they are so professional and treat you so well. The staff and the doctor are top notch in my books! I would highly recommend them to all my friends and family!

Review of Mackenzie Thomas, MSc

Great doctor, very professional, Listens to all my needs and follows through with treatment. I love my new hearing aids!

TR S 04 May 2020

I found I needed hearing aids several years ago and got a pair from a big national dealer. What a mistake! Didn't fit, didn't really enhance my hearing, so I rarely wore them. What a great experience when I went to Altitude Audiology! Mackenzie patiently explained everything and took great care to make sure my "new ears" fit and worked perfectly! I love them and can hear so much better! Take the time to go to Altitude Audiology--you will not be just another customer--you will be a treasured and pampered client and family member!

Review of Mackenzie Thomas, MSc

Mackenzie Thomas is awesome! No other word for it. She is patient and understanding. She is an audiologist, not a salesperson! She treats all her patients with professionalism and empathy and you become a member of the Altitude Audiology family!

David Robertson
David Robertson 25 January 2020

It’s not about hearing aids. I could’ve gotten hearing aid‘s for myself and my father-in-law from many vendors. What it is about is consistently being overwhelmed with a sense of family. These folks proved quickly that my getting great health care AND receiving astounding personal service was their goal. They exceeded that goal.

Review of Mackenzie Thomas, MSc

While it is true that Dr. Mac is a bit vertically challenged, I absolutely did not hold it against her. Search where are you might, you will not find a better individual to attend to your hearing needs. She rocks.

Anonymous 15 January 2020

I’m 78 years old. Have had hearing impairment since I was 53. I won’t trust my hearing assistance to ANYONE but Mackenzie. The very best I’ve ever had.

Review of Mackenzie Thomas, MSc

Mackenzie is the absolute best. Professional, courteous and always very helpful for all my hearing needs.

Anonymous 15 January 2020

Besides being very knowledgeable McKenzie makes you feel very comfortable and does all that she can to help you hear better. If she thinks she has something else that will help she will show it to you and let you use it. I have never felt so comfortable with an audiologist before. Her office staff are a great part of this.

Anonymous 09 January 2020

Excellent client service, excellent technical abilities, and a fantastic office staff / process. I recommend Altitude Audiology to EVERYONE that responds to me with "huh?"!! I cannot be happier with them.

Review of Mackenzie Thomas, MSc

I'd give 6 stars if I could - EXCELLENT audiologist and person!

Anonymous 06 December 2019

Mackenzie and her staff are awesome! They are both so friendly and when Mackenzie says she is not like other audiologists, she means it. She provided me an option for a device that was never introduced to me at my other audiologist's even though it was on the market. And she has let me use this device for a couple of month's now! She wants to make sure the device is going to work for you before you commit to buy, which is awesome considering insurance doesn't cover them and they run around $6500. I love her heart for her work and am so glad that I decided to set up an appointment with her initially to see if there was anything that she could do for me! Thank you!

Review of Mackenzie Thomas, MSc

See other review for the whole office

Anonymous 04 October 2019

I was impressed with the Audiologist's accurate presentation of her diagnosis and the required remedy. When rendering the treatment everything occurred as anticipated. I am most satisfied and appreciative. The treatment area was most professional and the staff was outstanding, Thanks, S.R.

Anonymous 02 October 2019

I received excellent professional service and advice when I visited for a hearing test.

Review of Mackenzie Thomas, MSc

Very knowledgeable and proficient.

Anonymous 17 September 2019

Most of my healthcare visits results in doctors and their staff treating me with indifference and no concern about me as a person. It has always been like being on an assembly line with long frustrating waits. Altitude Audiology however was a breath of fresh air. The entire staff has that rare combination of professionalism along with a caring attitude. I highly recommend this clinic.

Review of Mackenzie Thomas, MSc

From the very beginning of my visit it was obvious that Ms. Thomas was friendly and caring along with being professional. I'd highly recommend her.

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