Three Benefits of Connecting Digitally With Your Audiologist

Presented by Phonak

Jo-El M. Grossman

Phonak Content and Communications Manager

18 November 2019

Digitalization is changing our lives at a fast-paced rate — from the way we search for information to communicating with others to even how we seek out medical treatment. In fact, modern telecommunication technologies have resulted in telehealth increasingly being used in our healthcare.

Telehealth is the delivery and facilitation of health and health-related services, including medical care, health information services and self-care via email, chat, audio or video call instead of on-site at an office.

Hearing Aid Programming Adjustments from Home | Teleaudiology through Phonak eSolutions

Dr. Cliff Olson, AuD, explains how hearing aid programming adjustments from home work with Teleaudiology through Phonak eSolutions. Closed captions are available on this video. If you are using a mobile phone, please enable captions by clicking on the three small dots.

Remote care for better hearing

“The hearing care industry has also embraced telehealth,” said Nicole Klutz, Au.D., Phonak Audiology Manager. “Called eAudiology, hearing aid wearers are able to connect digitally with their audiologists for adjustments, counselling and even troubleshooting through eSolutions.”

And while eSolutions shouldn’t replace the face-to-face relationship with your audiologists, Klutz offers these benefits of connecting digitally with your hearing care provider.

1. Personalization

“Phonak led the industry in hearing technology innovation when it introduced Phonak Marvel™ hearing aids — the only Made-for-All solution with a fully integrated, real-time remote support capability,” said Klutz. “With its Phonak eSolutions, through the myPhonak app, Marvel wearers are able to have a more personalized hearing experience.”

The all-in-one app gives hearing aid wearers the ability to:

  • Connect in real-time remote video with audiologist using Remote Support.
  • Check status information of connected hearing aids and accessories with My Hearing Aids.
  • Adjust and control volume and frequencies of Phonak hearing aids using Remote Control.
  • Share your experience and feedback with your audiologist to optimize your hearing with Hearing Diary.

2. Time Saving

Imagine being able to connect with your audiologist during a time that fits best in your schedule.

“Have a busy work schedule? Connect with your audiologist with Remote Support during your lunch break,” said Klutz. “Or, maybe you’re having car issues, but don’t want to miss your appointment. Your audiologist will still be able to adjust your hearing aids over distance in real environment.”

Phonak Remote Control App

3. Convenient

Moving a distance away from your audiologist’s practice, but want to continue to see him/her? Or, maybe you can’t always find someone to give you a ride to your appointment? Klutz said that you can still see your hearing care provider using eSolutions.

“Remote Support is also helpful for your hearing care provider,” Klutz added. It allows him/her to experience what you’re hearing in a more natural environment. “So, if you’re having trouble with listening in a certain room of your home, you can easily ‘take’ your audiologist to that area for him/her make adjustments.”

Looking to add personalization, save time and have convenience with your hearing healthy? Ask your audiologist if he/she utilizes Phonak eSolutions. Or, click here to learn more about how you can get the most out of your Marvel hearing aids.