Eargo 5 Hearing Aid Reviews

After a false start shortly after picking them up that required a full power cycling (drain to empty, fully recharge) of the charger/devices, I'm now getting to use them daily. I was delayed in getting them for a week by the US/Canada border closures. It's a bit more challenging living outside the US and buying EarGos, as they're not really supported outside the US, but I have managed to overcome a few of those obstacles, and I can say that I'm pleased with my E5s now, after I got them up and running, and was finally able to pair them with my phone. So, after only 3 months of use, I'm using a combination of Normal, Phone, TV, and Meeting, which are my favorite combinations of programs and settings. They work best for me, after pairing them with my Asus ROG 3 phone, and running a couple of Sound Match setups from the EarGo app. I'm impressed with the sound quality and somewhat greater flexibility they give me over my previous EarGo Max devices. I use the E5s most often to watch televison using the EarGo app "TV" setting, so I don't have to wake the neighborhood like I used before, with much higher TV volume settings. I also find them helpful when using speakerphone on the "Phone" setting, and just at their default "Normal", or the "Meeting" settings for everyday sounds. The Maxes were a good starter kit for me, and did a good job for me over the prior 2 years. The E5s are quite a bit more techie, but it's good techie, and the sound quality is really amazing. So, I would say so far, so good. 

I purchased the Eargo-5’s a couple of months ago having never experienced any hearing assistance products before and having been advised by my audiologist that I was way past due given my level of age-related hearing loss. I am very pleased both with the results and with the quality of the product. Not only were the Eargo's affordable but they have made a world of difference and improvement in my ability to hear, especially higher frequency tones such as my grandchildren's and female voices. This was decision that I should not have delayed making for so long. The Eargo's are so easy to use and maintain and they are extremely comfortable to wear. Beyond that, no one has ever noticed that I am wearing them—my vanity is intact! I have also been very pleased with the quality customer support from Eargo and the ease of access when I have questions or need to purchase additional accessories (ear-buds, caps). This was a great purchase and great decision.  I have and will continue to recommend the Eargo's to my friends and family.

There are lot of things I like about these things, and a lot I don’t like. The main problem is the whack yourself up the side of the head to change program feature. Not only does this produce strange stares from onlookers, but if you happen to be in an environment where a deep bass speaker or subwoofer is playing, it will CONTINUOUSLY change the program ‘for you’ along with the accompanying “program 1”, “program 2” going off in your ears until you remove yourself from that environment or pull the eargos out of your ears. I found this happening so often that I finally had to remove all but one program. 

I like EARGO because they’re easy to install and you don’t have to worry if you have to wear a mask for protection against the current virus they don’t pull your hearing aids off they’re small very easy to charge and last more than a day or so it’s amazing technology and most important Eargo follows up on customer satisfaction which is very important and back therproduct 100% what else can you ask for

. I am very pleased with your product (EarGo 5). Performance is first rate. I have always had trouble with various ear  bud devices, they don't stay in place. EarGo 5's fit well using the medium petal option and stay in place even when working out at the gym. I like that I can tweak all the various settings, bass, treble, volume and environment. I generally have to remind myself they are in my ear as the comfort level is very high. My hearing is greatly improved with these devices and they go unnoticed by others when I am out in public.
2. Your company was the only one I checked into that offered free sample devices (minus electronics) to check comfort and fit. I found no one else doing that. The 45 day trial period for the actual units is a huge deal as well. A no questions asked return policy is just good customer service. Also the opportunity to check in with an audiologist if need be is not something that many others offer. All contact I've had with customer care has been basically trouble free.
Couple of items on the down side:
3. The welcome call I received was pretty much a waste of my time. The individual that contacted me seemed completely uninterested in my experience. Asked if I like the devices. I said yes, then he asked if I had any questions. I said not at the moment, and he responded by signing off from our call. Completely uninterested in speaking with me. I'm 69 years old and don't need coddling but he could have expressed a little more enthusiasm.
4. The app seems to have a small glitch. I had turned on the reminder notifications for changing the petals as well as the microphone caps. I selected two month intervals for each. I started receiving replacement notifications the very next day. Five alerts for each item in the morning hours and again in the evening hours. A total of "20" alerts every day and I had only been using the devices for two days at that point. It continued happening every day like this until I turned off all alerts. I notified tech support/ customer service and they said they would look into it and get back to me. No one has re-contacted me on this matter, so I still have the reminder notifications turned off in the app.
5. Since I switched to the open petals right away, I have no replacements except one set of closed petals. I ordered a supply of replacement mic caps and open petal replacements a couple of weeks ago and nothing has shipped yet. I have received several emails that they are trying to get my order together but nothing in about a week, so still in limbo.
     Overall I am pleased with your product and its performance. I think some work still needs to be done in the other areas. If assigning a numerical rating between 1 and 10 I would say you rate an 8.5 at this point. If your product cannot get replacement parts support, how long can I continue using them? I understand the supply chain difficulties but still.......

Having to use the app constantly to change volume, noise filter, etc. and it doesn’t always register in both ears. 

The Eargo 5 has a microphone cap which can be replaced, and which totally solves any problems with wax buildup.  Also, the battery now covers for long days and evenings.  I like the Eargo 5, but I was happy with earlier versions.  Other hearing aids now look to me like Christmas tree ornaments, hanging off the ear.

Great experience and easy to get used to them.  Can hear the car radio at a 3 and I used to listen to it at 13.  Meetings are great.  I am sure I am still not perfect in hearing, but much better.  Easy to clean.  

I have had the Eargo 5 for about a week.  They are comfortable and work very well. After meeting with Eargo's audiologist Dr. Sheets, I have a clearer understanding of how the app works. That meeting was this morning.  I was already very happy and now... even better!.  There are a couple of things that seem confusing with the app but once it's explained it's not a problem at all. For example there are no graphs or bars to let you know how much you have turned something up or down. There are reasons for this which the audiologist will go over and explain to you.  While I am wearing the aids, I have almost no tinnitus. 

The itching is almost gone. Experiment with the different included buds.  It made a huge difference to me. I am actually more comfortable with 2 different buds.  I will absolutely recommend Eargo both for their products and customer/patient care.

Bought a few weeks before black friday.  Took several phone calls and over two weeks to get the hearing aides to function properly.  Saw an offer for the Black Friday special price.  Was still within the window to return them.  Told didn't need to, would be refunded the difference.  That didn't happen.   Eargo is big on advertising but once they have your money that's where the service stops. 

Having just upgraded from the 2nd generation of EarGo to the 5th, I am overjoyed in every way.  Every feature as described in the promotional literature is spot on and light years more advanced than my earlier set. Most notable, the amplification strength is significantly stronger than before. This would be especially beneficial for "patients" with moderate and greater hearing loss.  Mine is "mild to moderate" and setting my Eargos any higher than the 2nd program would be effectively too loud.  Without rambling on, I would just add that the “Sound Match" feature is priceless. It is essentially like giving yourself the identical hearing booth test you may have taken at your ENT or Audiologist, resulting in the Eargos "tuning" themselves to your specific deficiencies—the low, medium and high frequency sounds you’re missing, and leaves you able to then adjust the volume of the collective setting, or further fine tune them individually by yourself.  Treat yourself to these! You have nothing to lose except the sounds you don’t even know you’re not hearing today.

These are fantastic and easy to get, fit and wear!

Better than anything else I’ve tried. 

I like the fact that everything stays in the ear-opening area.  I had already lost one previous aid when I removed my mask.  I've had no problem so far.  I also like the fact that I can adjust volume and program selection on my cell phone.

The app is lacking with the inability to know to what extent program settings have been changed. Need voice acknowledgment of numeric change. The devices themselves are comfortable and sound quality especially after doing sound match properly is excellent!! Definitely need work on app. 

I worked with Power Plants for over 30 Years  and it was obvious to myself and my Family that I am Hard of Hearing.  As well, because of Years of High Pitched Noises associated with constant exposure to Large

Mechanical Equipment I also suffer suffer from Constant Tinnitus, a constant Ring in My Ears that is also there. 

The Ringing has Lessened considerably since I've gotten the Eargo 5. As well, I can participate in Normal Conversations again & have Lowered the TV in 1/2 to of the Volume I used to have it set to.

Very Impressed with the Eargo 5. I can Hear again.

It is a Blessing. Thank you Eargo.

------Bill Tascarella  

They tickle. They occlude the ear canal.
The app is fussy. I can't discern any difference between the four available adjustable "programs." They feedback a lot. The cylindrical design allows the device to rotate in your ear so that the orientation changes and the removal thread ends up at the top of the device instead of the bottom. They're so small that they "walk" themselves deeper into the ear canal - dangerously so. I've been worried that I won't be able to retrieve them. The programs are changed by air pressure - tapping on the outer ear - wearing them while working, the sound from a hammer blow caused the program to change.
Most troubling is that the noise cancellation feature causes some sounds to be alterered or attenuated. Beeps from car door locks, microwave ovens, alarm clocks are digitally altered - instead of a steady tone they are given a pulse effect. Very odd and disconcerting.
Listening to live music causes the devices to feedback or squeal. The sound is very treble heavy. High pitches and whistles are fuzzy and just walking on a wooden floor or gravel has a very digital pingy sound.
Because they amplify everything - I still have trouble picking out voices in a noisy environment like a party or restaurant. They amplify the background noise as well as what you want to hear. Louder isn't clearer.
Finally - I really wish they were bluetooth compatible. 
I sent mine back just before the 45 day return window closed.

The sound quality is excellent. They hold their charge for 14-16 hours.  They are pretty much invisible while wearing them.  The ability to switch between the 4 programs allows performance to be optimized.  The Eargo 5 hearing aids allow me to hear a lot of sounds and conversations, with great sound quality, that I was missing out on.  The storage/charging pod allows me the versatility to store or charge them on the go.  I am very happy with the Eargo 5 hearing aids.

 have had the Eargo 5's for over 3 months and love them. I have to admit that it took a little time getting used to them but my specialist Chelsea helped me greatly. I am still amazed at things I can hear that I was missing. From the sound of the keys as I type this to the sound of my feet as I walk, these are newly re-found sounds I was missing.

We recently went on a trip to the beach with my wife's sister and brother-in-law. I did not tell them I had the Eargo's but that evening as we were waiting for diner reservations, my wife told them while I was out of the car. My brother-in-law said that he had wondered how I was able to hear the person at the check-in desk when he could not. There was a sheet of plexiglass between us as a Covid precaution and there were 3 other people checking in around us. He was straining to hear and I would have to repeat the instructions. He said that he has friends who have the conventional behind the ear hearing aids but they do not wear them. He feels that they make them look older so they go without. No one ever knows I am wearing mine because the are hidden in my ear.

I have gotten used to the app on the phone which is fine when I am not around people but being able to tap my ear to change settings helps greatly in public.

I would recommend these for anyone who has trouble hearing. The fact that you can do a hearing test in your quiet living room and change the settings for better clarity any time you want makes these a game changer. I have now fine tuned my Eargo's 3 times and they are better every time.

The good thing was that there are no wires linking to a battery at the back of the ear. So no issues wearing glasses, face masks or hats. It cannot be seen because it is placed in my ear. That does not concern me, but that other hearing aids are vulnerable to the wearing of masks, glasses or hats. This with no loss of reception.  

The fact that my Eargo completely disappears into my ear canal is awesome.  

The Eargo 5 is more powerful than their Eargo HIFI plus you have so many more options . The one option that was so important to me was the Restaurant mode -taking out background noise !.

Secondly, you have many adjustments available with Eargo 5 . Sound match for one -its like going to your audiologist and setting the correct program that fits your own ears but in the comfort of your home 

I have tried three generation of Eargos. The Eargo 5 fit is fabulous. The previous versions just didn't quite fit my ear canals but the Eargo 5 does. The acoustics are great. I have recommended them to several friends.

I have been an Eargo Max customer for 3 years. I wondered about the improvements of the Eargo 5. Furthermore, I spoke to my hearing audiologist Annie Burns, and she told me about the personal adjustments that intrigued me as there were limited adjustment of my Eargo Max. I decided to purchase a set of Eargo 5s after a great discount for being a Vietnam Era veteran. I lost some of my hearing from 80+Decibels of noise from extream Equipment 24-7 that left me with a gradual hearing lost. Not only that, but I have moderate to extream  hearing loss in both ears! Now that I'm retired I found myself asking my wife of 45 years questions  repeatedly. The Eargo max helped but were not fine tunable. The Eargo-5 were orderded and when I received them I charged them and downloaded the Eargo app. The the fun began. I took the hearing test and set the progarming and updated the hearing aids! When I put them in my ears wow what a differnce. I could hear sounds I havent heard so clearly especialy my wifes soft voice and the grand father clock on the wall. Both ears were not used to hearing all the new sounds again. Well i could tell you about the great after service and also heaing my friends in meeithgs and conversations but there are so many things to like about the New Eargo-5. sincerly Ron Burnside in Montana.

I have a very serious hearing loss in right ear. Had hoped for a little better help but I expected what I got.  Other ear good. My doings but have a difficult time not putting them too far in ear

I previously had the Eargo Max devices for several years. When I first got them they were game changers for me. My interactions with my colleagues at work were immensely improved. However, I had an issue over the course of the last year with wax build up in the microphone port. The Eargo 5 has solved that issue. With a self cleaning cap that can be replaced, the sound from my new devices is clearer and crisper then ever, and I am confident it will remain that way with this improved feature. And the new devices are even more comfortable than the older version. They are such a benefit to me I even wear them on the weekend now. If the Eargo fit and function works for you, I can not recommend them highlyenough.

I love my EARGO 5 hearing aids.  I can’t find anything that I dislike.  My hearing is so improved with them that I can’t wait to put them in when I awake and hate to remove them before going to bed.  They are comfortable and virtually invisible. They are easy to clean and charge.  The support staff is superb.  My audiologist, Lois Benson is so knowledgeable and friendly.  She has made calls just to see how I am doing.   That’s something you don’t hear of these days.  This company truly cares for clients and not just out to make a sale.  I am so happy I made the decision to purchase the EARGO 5 and hope to enjoy them for a long while.

Best hearing aid I’ve had, very compact, easy to use and power

I wear glasses and I've tried  over-the-ear hearing aids and found them to be very uncomfortable and distracting. When I purchased my Eargo hearing aids, I didn't know what to expect but I have been very satisfied with my choice. They are extremely comfortable and easy to use. I have not had any issues with them and they have improved my ability to hear my wife and family more clearly. I would recommend them to anyone who is experiencing low to moderate hearing loss. Customer support has been fantastic when needed and I really like the reminders I receive when they need to be cleaned. Overall, I am completely satisfied with my Eargo hearing aids and I look forward to using them with confidence and gratitude. Thanks, Eargo for giving me a great product!

I’ve been using Eargo 5’s for about a month now and they are game changers. I purchased Eargo Plus hearing aids 5-years ago after my wife told me that my poor hearing was causing me to miss out on too much of life. It was a very good decision and my quality of life improved as soon as the package arrived. My fully chargeable Eargo’s enabled me to converse in restaurants, turn down the TV volume, and have conversations without having to face whomever I was talking to. The best part is that nobody knew because Eargo’s are virtually invisible.

With enhanced features and technology Eargo 5 promised to redefine the Eargo experience. Sound Match allows you to customize each ear’s settings without the need for an audiologist, but they are available if you need them. You can then customize your devices to various environments like Normal, Phone, Music, TV, or Restaurants. For the first time in years, I can hear nuance in music, talk to my wife from different floors in our home, and engage mask required situations with total confidence.

Finally, the warranty is spot on. Any issues that arise are handled quickly and professionally. I recommend Eargo 5’s to boomers like myself, or anybody, whose hearing is not what it used to be, but who wishes to enhance and expand their world with the gift of sound.

I'm so glad I finally got my Eargo 5, I waited for a bit because I have over the ear digital hearing aids from Costco which requires battery replacement every 7-10 days. 

Eargo is rechargeable and fits in my ears comfortably, I also love the features available on its app and I can retest my hearing whenever I choose. The quality of my hearing is also very good now. I highly recommend Eargo hearing aids.

Very satisfied with this product. It's small, invisible, and the sound quality is amazing.

I tried two sets of Eargo 5 and they both produced distortion and harmonics in the higher frequencies.  The Eargo Neo's worked well for me, but the Eargo 5's may have a serious problem.  The company never responded to my concern so zero stars for the product and management team.

I received the Eargo 5 hearing aids 4 days ago (9/4/2021). I downloaded the mobile app to my android phone only to discover that my phone is not capable of running the app (my phone is less than 2 years old). No where in the literature does it indicate the android operating system required to run this app. In addition, calls to the company have not been returned and I was notified that my 45 day "free trial" began the day I received the hearing aids even though I cannot talk with one of their "experts" until September 24th to try and iron our any problems. That would leave me only 3 weeks remaining on their free trial. Communications have been non-existent and attitudes have been "oh well". I am not denigrating the hearing aid itself because I have not been able to use them  but what use are these is I cannot control them and there's no one to talk to. I have initiated the warranty return procedure.

They are comfortable, but I think I may have too much hearing loss to wear them. If I turn the volume up to where I need it, I start having problems with them whistling. I will probably return.