Eargo Link vs. MDHearingAid Neo XS

Eargo Link achieved a SoundScore of 4.0/5 and a SoundGrade of A in HearAdvisor lab testing. It ranked #14 of 63 OTC Hearing Aid devices tested. The OTC Hearing Aid category average SoundScore was 3.49/5.

MDHearing Neo XS achieved a SoundScore of 2.5/5 and a SoundGrade of C in HearAdvisor lab testing. It ranked #47 of 63 OTC Hearing Aid devices tested. The OTC Hearing Aid category average SoundScore was 3.49/5.

The Eargo Link seem to be a slight regression in build quality and have an IP54 rating, which is lower than other Eargo models. This means they are not water-proof and will require extra care to continue working well long term.

Neo XS do not have an ingress rating but they appear to be well built. The charging case feels sturdy and should offer good protection when Neo XS are recharging or otherwise not in use.

I liked the portable charging case and magnetic locks. However, the 9 hour rechargeable battery life means they will not last all day and will be better suited for situational use rather than all-day hearing help.

Neo XS offers internal rechargeable batteries lasting up to 18 hours. This should be enough to get you through your day without needing a recharge.

I was impressed with Eargo Link's audio quality for both streaming and hands-free calls. The Bluetooth 5.3 compatibility is a significant upgrade from Eargo's other products that don't support streaming.

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Link were moderately comfortable in my ears and feel like typical wireless earbuds. I was able to switch through the included ear tips to find the right fit for both comfort and sound quality.

Neo XS are relatively comfortable in ear. However, using the button caused minor discomfort as it required some force which pushed the hearing aid deeper into my ear.

With their modern earbud-like appearance, Link is definitely more bold than other Eargo models. While I like the earbud look, you will have to decide whether you prefer a more discrete hearing aid option.

Neo XS are smaller than other MDHearing aids and many OTC products. If you are interested in discrete hearing aids Neo XS are nearly invisible in your ears.

Instead of typical multi-function buttons, Link uses touch sensors. These worked well, and more reliably than other products I've tested, though the app would be a nice addition for manual controls.

Neo XS are relatively small hearing aids which may be difficult for individuals with vision and or dexterity issues. This should not be a problem for most but MDHearing does offer assistance from licensed professionals if needed.

Eargo is one of the first direct to consumer hearing aids, but support is unfortunately limited to to their Client Care team and personal hearing professionals. While Eargo claims they work alongside audiologists, it is not the same as direct professional hearing care.

MDHearing does not offer in-person support or remote programming. You do however receive free lifetime phone and online help from their licensed hearing professionals. This is a nice offering especially if you are new to hearing aids.