JLab Hear OTC vs. Lexie Lumen

The JLab HEAR OTC Hearing Aid offers an affordable and user-friendly solution for those with mild to moderate hearing loss, featuring customizable sound settings and a sleek design. Extensive testing reveals its effective performance in various environments, making it a reliable choice for everyday use.

JLab Hear OTC achieved a SoundScore of 3.65/5 and a SoundGrade of B in HearAdvisor lab testing. It ranked #26 of 61 OTC Hearing Aid devices tested. The OTC Hearing Aid category average SoundScore was 3.47/5.

Lexie Lumen achieved a SoundScore of 3.73/5 and a SoundGrade of B in HearAdvisor lab testing. It ranked #22 of 61 OTC Hearing Aid devices tested. The OTC Hearing Aid category average SoundScore was 3.47/5.

The portable charger is flimsy and HEAR have a lower egress rating of IPX4. However, with some extra care and cleaning they should hold up to regular daily use.

Lexie Lumen hearing aids boast a good IP67 ingress rating, with a build that's better than other OTC products but not as robust as newer prescription models. The buttons are reliable, though the slimtube design feels a bit outdated.

HEAR do not offer enough power for all-day use with a battery life of 10 hours (less with streaming). The battery life is however respectable for a wireless earbud.

You may be disappointed that Lumen are not rechargeable and require a disposable 312 battery. However, the batteries should last you several days, and can offer greater convenience at times, though this makes them more susceptible to water damage.

HEAR offer wireless connectivity for both iOS and Android users. I personally experienced stable streaming and phone calls with my iPhone 12.

Not yet rated by our experts

The JLab Hearing Health app offers a nice feature set for personalization. Some elements could be more user friendly, but it makes sense after a little troubleshooting.

The Lexie app provides good features without being too complicated. Personalizing Lumen with the in-app hearing test is also a nice touch and highly recommended.

HEAR are comfortable and had good retention in my ears. They completely seal your ear when worn properly but feel less “plugging” as they are lightweight.

I found Lexie comfortable though the slimtubes are more noticeable than the newer earwire receivers. The body is also larger than many new hearing aids though this did not drastically effect comfort.

This is highly personalized, but HEAR look like modern earbuds and distance themselves from the negative stigma some attribute to hearing aids.

The design is slightly older, featuring slimtubes and disposable batteries. Despite this, the hearing aids, multi-function buttons, and app function well together.

JLab Hear OTC has a value score of 5.0/5 based on lab performance and public display price.

Lexie Lumen has a value score of 4.2/5 based on lab performance and public display price.

I ran into a few issues with my initial Bluetooth pairing but HEAR and the touch controls work well otherwise.

Behind-the-ear hearing aids like the Lumen can be tricky to handle at first, but most people can use them without issue with practice. Some users might find changing disposable batteries inconvenient compared to rechargeable options.

JLab falls short on actual hearing care as help is limited to their online Help Center and or standard Customer Support.

Like most OTC products, Lumen do not include in-person care. However, Lexie does offer remote support from their hearing experts along with a unique incentivizing reward system.