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Oticon Zeal vs. Sony CRE-C20

Check out our comparison of the Oticon Zeal vs Sony CRE-C20. Listen to audio samples and see how the two hearing aids differ in terms of sound performance, features, accessories, and more.

Score
4.3
Oticon Zeal 1
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Oticon

Zeal 1

SoundScore 4.3/5
$4,598 per pair
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Score
3.4
Sony CRE-C20
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Sony

CRE-C20

SoundScore 3.7/5
$999 per pair
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Zeal
$4,598 per pair
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CRE-C20
$999 per pair
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Product Overview

Zeal
CRE-C20
Form Factor
Form FactorNon-custom device that typically sits completely inside the ear canal. Some of the device may be visible to the naked eye.
Form FactorNon-custom device that typically sits completely inside the ear canal. Some of the device may be visible to the naked eye.
Expert Rating
Score
4.3
Score
3.4
User Rating
3.71 reviews
3.74 reviews
Hearing Loss LevelHearing Loss LevelThis represents HearingTracker's best guess on suitability. Please consult a licensed audiologist to confirm your own candidacy for this device.
MildModerateSevere
MildModerate
Product Features
Hands-freeRechargeableiPhoneAndroidIP68
RechargeableIP68

Expert Ratings

Compare comprehensive test results and expert opinions.

Zeal
CRE-C20

HearingTracker Score

Zeal
4.3ABOVE AVERAGE

Oticon Zeal is an instant-fit, nearly invisible, rechargeable prescription hearing aid with AI-driven processing and modern Bluetooth LE Audio connectivity for Android and Apple iOS.

Read full review
CRE-C20
3.4AVERAGE

The Sony CRE-C20 is a discreet, over-the-counter hearing aid designed for individuals with mild to moderate hearing loss, featuring a compact size and rechargeable battery for up to 28 hours of use. While it offers a user-friendly setup and an Auto Sound Analyzer for enhanced speech clarity, it lacks Bluetooth streaming capabilities, which may be a consideration for users seeking more advanced connectivity options.

Read full review

HearAdvisor SoundScore

Zeal
4.3ABOVE AVERAGE

Oticon Zeal achieved a SoundScore of 4.26/5 in HearAdvisor lab testing. The Prescription Hearing Aid category average SoundScore was 3.91/5.

CRE-C20
3.7AVERAGE

The Sony CRE-C20 achieved a SoundGrade of B and ranked #21 out of 56 devices in the OTC Hearing Aid category, placing it in the top 36% of OTC devices tested by HearAdvisor. This positions it as an above-average performer within a competitive category.

Build Quality

Zeal
5.0EXCELLENT

Zeal offer excellent moisture and dust protection with an ingress rating of IP68. Both the hearing aids and case are well build and ready for daily use.

CRE-C20
4.8EXCELLENT

Sony CRE-C20 has an excellent IP rating of 68, which aligns with our hands-on experience as we observed an improved build quality compared to CRE-C10.

Battery

Zeal
4.2ABOVE AVERAGE

With a battery life of up to 20 hours, Zeal should last you all day.

CRE-C20
4.4ABOVE AVERAGE

CRE-C20 offer an impressive battery life of up to 28 hours. I also liked the portable charging case which offers you Qi wireless charging.

Bluetooth

Zeal
5.0EXCELLENT

I found Zeal to offer easy and stable wireless connection. Their audio quality while streaming music, and during hands-free calling, was good and comparable to other prescription hearing aids.

CRE-C20

Not yet rated by our experts

App Features

Zeal
5.0EXCELLENT

I found the Companion app easy to navigate and use. Other prescription hearing aid companies offer more in-depth health features, but there is still plenty of opportunity to customize settings from your mobile device. The HearingFitness component is also a nice feature for those who like to actively track their progress.

CRE-C20
3.0BELOW AVERAGE

Sony's Hearing Control app includes good features and allows your to further personalize CRE-C20 with their on-ear hearing assessment. One downside though is that the hearing aids and app communicate with sound cues from your phone. I find this method of wireless communication less reliable that Bluetooth, and it overall makes the pairing process more complicated.

Comfort

Zeal
4.8EXCELLENT

Oticon Zeal were extremely comfortable and lightweight in my ears. In general, hearing care providers can make numerous physical changes to prescription hearing aids like Zeal to improve comfort.

CRE-C20
4.0AVERAGE

CRE-C20 are good comfortable once you find the best tip for your ears. They are not overly plugging though it can take some time to get used to having a hearing aid so deep in your ear canal.

Design

Zeal
5.0EXCELLENT

Zeal are sleek, easy to use, in-the-ear prescription hearing aids. They are nearly invisible in the ear which is extremely impressive given their battery life and wireless capabilities.

CRE-C20
5.0EXCELLENT

CRE-C20 are surprisingly small and sit mostly invisible in your ears. The style works well and was originally designed as an "instant-fit" prescription hearing aid from Signia.

Value

Zeal
3.2BELOW AVERAGE

Oticon Zeal has a value score of 3.2/5 based on lab performance and public display price.

CRE-C20
3.3BELOW AVERAGE

The Sony CRE-C20 offers moderate value relative to its $999 price point, with several higher-scoring alternatives available at similar or lower prices.

Handling

Zeal
5.0EXCELLENT

Zeal are easy to use and adjust with the Oticon Companion app. I had no issues making adjustments while testing them.

CRE-C20
4.0AVERAGE

CRE-C20's smaller size and method of wireless communication make it more difficult to manage than many other hearing aids. However, Sony has improved upon the design as CRE-C20 now uses internal rechargeable batteries, as opposed to disposable ones. It is a unique offering with many pros but be sure to consider this against your needs and abilities.

Pro Support

Zeal
5.0EXCELLENT

Prescription hearing aids like Zeal are fit by hearing care providers so you should receive quality care. The Oticon Companion app also opens the possibility for remote programming and virtual follow-up appointments.

CRE-C20
1.0BELOW AVERAGE

Sony does not offer great support with their hearing aids. You are limited to phone and email based technical assistance which is a downside to many OTC products.

Lab Recordings

Listen to direct output recordings from our acoustic test lab.

Zeal
CRE-C20
Busy CafeBusy CafeSpeech intelligibility improvement in loud environments
Hear this scene unaided, for comparison
Zeal
CRE-C20
Quiet OfficeQuiet OfficeSpeech intelligibility improvement in quiet and moderate environments
Hear this scene unaided, for comparison
Zeal
CRE-C20
Streaming MusicStreaming MusicStreaming music provides a full range of bass and treble
Hear this scene unaided, for comparison
Zeal
CRE-C20

Lab recordings not yet available

HearingTracker partners with HearAdvisor to provide recordings and performance data from an acoustic laboratory that follows standard scientific procedures. All hearing aids are fitted and performance-tested for mild sloping to moderate hearing loss. All audio samples cutoff above 10kHz.

Hardware

Zeal
CRE-C20
Bluetooth® AudioBluetooth® AudioThis hearing aid is capable of streaming Bluetooth® audio certain phones and/or devices.
  • Made for iPhone (MFi)
  • Android (ASHA)
  • Bluetooth® Low Energy (LE)
  • Bluetooth® Auracast™
No
Hands-Free CallingHands-Free CallingIt is possible to have a hands-free phone call with this hearing aid. You are not required to hold the phone up to your mouth.
  • Made for iPhone (MFi)
  • Android (ASHA)
No
IP RatingIP RatingIP Ratings rate sealing effectiveness of hearing aids against intrusion from foreign solid matter (dirt, dust) and moisture.
IP68
IP68
Rechargeable BatteriesRechargeable BatteriesCharge your batteries overnight in a docking station and get a full day's use (in most cases) of battery life the following day.
Lithium-ion
Lithium-ion
Tap ControlsTap ControlsThe hearing aid may be controlled by physically tapping it with your fingers.
  • Volume Control
  • Change program
  • Accept/end calls
  • Tinnitus program
No

Software Features

Zeal
CRE-C20
Adjustment BandsAdjustment BandsThese are frequency-divided sections that can be adjusted in a hearing aid in order to amplify sounds. Although there are rarely more than 10 frequencies measured in a hearing assessment, having more bands that can be adjusted may allow for improved speech understanding and user comfort.
24
No
Adjustment SynchronizationAdjustment SynchronizationThis feature allows for a more pleasant listening experience by ensuring that both hearing aids process sound the same way. If one hearing aid changes its processing in response to noise or speech, it will send a wireless signal to the other hearing aid so both process sound in the same way.
No
Ear-to-Ear Wireless LinkEar-to-Ear Wireless LinkHearing aids will adjust as a pair to your surroundings.
AI Noise RemovalAI Noise RemovalArtificial Intelligence is utilized to remove or modify background noise from the sound signal to help isolate speech for better speech understanding.
Neural Noise Suppression: 12 dB / 6 dBNeural Noise SuppressionThe Deep Neural Network is part of MoreSound Intelligence™, which gives precise analysis and balancing of the full sound scene.
No
Better Ear FocusBetter Ear FocusSome modern hearing aids can share sound from one ear to the other. In some cases the sound from the less noisy side can be shared to the other ear, enabling the listener to hear a cleaner sound in both ears.
Better-Ear PriorityBetter-Ear PrioritySome modern hearing aids can share sound from one ear to the other. In some cases the sound from the less noisy side can be shared to the other ear, enabling the listener to hear a cleaner sound in both ears.
No
DirectionalityDirectionalityDepending on the types and number of microphones a hearing aid has, the hearing aid may be able to boost sounds from specific directions (by reducing sounds from other directions). This can be helpful to focus on a speaker directly in front of the hearing aid user, as well as to give the user information about where different sounds are coming from.
No
Yes
Ear SimulationEar SimulationThe outer ear, or pinna, can have a significant effect on the frequency shape of sound arriving at your inner ear. Some hearing aids mimic the "pinna effect" when producing sound, to deliver more natural sound to the listener.
Virtual Outer Ear: 3 configurationsVirtual Outer EarThree realistic models of the ear pinna to provide better spatial balance.
No
Environmental AdaptationEnvironmental AdaptationThe hearing aid can detect different acoustical environments, like speech in noise, and adjust the sound of the hearing aid accordingly to drive comfort or speech understanding, etc.
No
Situation AnalyzerSituation AnalyzerThe situation analyzer within the hearing aid adjusts sound based on your surroundings to improve listening experiences in environments with background noise.
Extended bandwidthExtended bandwidthHearing aid provides amplification at frequencies (pitches) higher than the typical hearing aid.
Yes
12kHz
Extended Dynamic RangeExtended Dynamic RangeExtended dynamic range typically makes louder sound clearer. This may help with the reproduction of loud music or loud speech in a very noisy environment.
Clear DynamicsClear DynamicsClear Dynamics expands the input dynamic range, processing input sounds up to 113 dB SPL, to provide better sound quality without distortion and artifact at loud input levels, while still keeping the sound quality of soft input levels intact. Clear Dynamics has an operating range from 5 to 113 dB SPL. With speech cues preserved at high input levels, users enjoy a better listening experience without distortion even in loud environments. Clear Dynamics is especially valuable for users when listening to music or in conversations in busy, dynamic environments, where peaks can often be louder than the available input dynamic range.
No
Feedback SuppressionFeedback SuppressionIf any sound amplified by the hearing aid escapes the ear canal, it may reach the hearing aid’s own microphone and cause a harsh whistling noise. Some hearing aids are able to recognize when this feedback occurs and reduce or eliminate it.
Feedback ShieldFeedback ShieldEmploys an ultra-fast and effective feedback management system that prevents feedback without compromising sound quality or audibility.MoreSound Optimizer™MoreSound Optimizer™MoreSound Optimizer (MSO) and Feedback shield work together to counteract acoustic feedback from the receiver to the microphone to prevent audible feedback and gain reductions.
Yes
Frequency LoweringFrequency LoweringUnderstanding certain speech sounds is dependent on the high frequency parts of these sounds. For individuals with high frequency hearing loss, this feature can take high frequency speech information and move it to lower frequencies where it will be audible.
Speech Rescue™Speech Rescue™Makes high frequency sounds more audible
No
Handling noise reductionHandling noise reductionReduces noises related to hearing aid movement on the ear and noises related to hands or objects touching the hearing aid while worn.
Wind & Handling StabilizerWind & Handling StabilizerWind & Handling Stabilizer detects and filters wind and handling noises 500 times per second. It selects the microphone with the cleanest sound input, preventing disruptive sound from entering the system. It then attenuates remaining wind and handling noises from the other microphone efficiently and only in the frequencies affected by the noise. This provides a cleaner sound for further processing in MSI 3.0, helping hearing aid users go about their day in comfort.
No
Listening ProgramsListening ProgramsNumber of manually accessible listening programs (using push button, remote, app, or other switching method)
4
No
New User AdaptationNew User AdaptationProvider may set the hearing aid to gradually get louder over the first few weeks or months of a new hearing aid fitting. This can be convenient for new users who want to experience maximum benefit without making a lot of trips to the provider for tune ups.
Adaptation ManagementAdaptation ManagementAdapts in 3 steps for gradual user acclimatization to a new hearing aid
No
Noise ReductionNoise ReductionThis feature uses modern hearing aids’ processing power to examine the incoming sound signal, determine if noise is present and reduce the volume of the troublesome sound to increase comfort.
No
Yes
Processing ChannelsProcessing ChannelsThese are all the frequency-divided sections the hearing aid is able to examine at a single time. The hearing aid uses this information to determine whether the contents of each section are noise, speech, or something else and amplify the sound in each section accordingly.
64
48
Self-fittingSelf-fittingThis hearing aid allows you to fit yourself without professional assistance. Typically found in OTC products.
No
  • Tuned based on hearing test through device
Soft Speech BoostSoft Speech BoostMore aggressive amplification for softer speech sounds
Soft Speech BoosterSoft Speech BoosterImproves soft speech understanding without turning up the volume.
No
Spatial AwarenessSpatial AwarenessListening to sound through hearing aids is not a natural experience, and your ability to tell where a sound is coming from may be impacted by the way sounds are amplified with hearing aids. Some hearing aids attempt to fix this problem by preserving cues to sound localization like between-ear level differences, etc.
Spatial Sound™: 4 estimatorsSpatial Sound™Improves ability to locate the most interesting sounds.
No
Spatial Noise CancellationSpatial Noise CancellationThis feature recognizes where sounds are coming from and can reduce noise coming from behind or to the side of the listener. This helps the listener focus on the speaker, usually in front of them.
Spatial Balancer: 100%Spatial BalancerSpatial Balancer increases the SNR by suppressing individual noise sources, placing them in the background and thereby creating a balanced sound scene.
Ear-to-Ear Wireless LinkEar-to-Ear Wireless LinkHearing aids will adjust as a pair to your surroundings.
Streaming Bass BoostStreaming Bass BoostBoosts bass when streaming audio
Power bassPower bassBoosts bass when streaming.
No
Sudden Loud Noise ReductionSudden Loud Noise ReductionThis feature detects loud sounds and reduces their volume to a comfortable level. Though not a replacement for hearing protection, this technology can greatly improve listener comfort.
SuddenSound Stabilizer: 6 ConfigurationsSuddenSound StabilizerSuddenSound Stabilizer monitors the sound environment and instantly adapts amplification to keep both soft and loud sudden sounds available, balanced, and comfortable.
Yes
Tinnitus ReliefTinnitus ReliefTinnitus, or ringing in the ears, can be addressed by hearing aids in several different ways, such as introducing a soft therapeutic signal or targeted notched noise.
Tinnitus SoundSupport™Tinnitus SoundSupport™Select from a wide range of customizable tinnitus relief sounds that are dynamic, yet soothing — including broadband sounds (white, pink and red noise) and natural, ocean-like sounds.
No
Unique Amplification StrategyUnique Amplification StrategyHearing aids all process sounds a little bit differently. Sometimes it varies even within one model.
Environment classifierEnvironment classifierAllows clinician to determine where you need hearing help in your daily life.MoreSound Amplifier 3.0MoreSound Amplifier 3.0Sound processing occurs in an adaptive path setup that gives priority to resolution or speed, based on the current sound scene. Including SuddenSound Stabilizer that provides instant and balanced amplification of both soft and loud sudden sounds.MoreSound Intelligence 3.0MoreSound Intelligence 3.0Prevents wind and handling noise from entering the processing in the hearing aid for more comfort and better access to speech. Uses 4D Sensor technology to create a clearer and more distinct contrast between sounds, precisely organizing the spatial sound scene, and intelligently suppressing unwanted noise through the second-generation Deep Neural Network 2.0.Sound EnhancerSound EnhancerDynamic gain primarily for speech, given in complex environments.
No
Wind Noise ReductionWind Noise ReductionAs wind blows against the microphones of hearing aids, unpleasant noise may be generated. Some hearing aids have the ability to recognize this wind noise and reduce its level. Such reductions may also affect the audibility of desired sounds, like speech.
Wind & Handling StabilizerWind & Handling StabilizerWind & Handling Stabilizer detects and filters wind and handling noises 500 times per second. It selects the microphone with the cleanest sound input, preventing disruptive sound from entering the system. It then attenuates remaining wind and handling noises from the other microphone efficiently and only in the frequencies affected by the noise. This provides a cleaner sound for further processing in MSI 3.0, helping hearing aid users go about their day in comfort.
Yes