Eargo and Lexie Parent LXE Hearing Begins U.S. Wind-Down; Support Beyond Sept. 15 Uncertain

LXE Hearing, the company formed through the 2025 merger of Eargo and hearX, has begun winding down its U.S. operations, according to notices posted on the Eargo, Lexie Hearing, and LXE Hearing websites.

The nearly identical notices say Eargo and Lexie hearing aids will continue providing amplification and their core functions. The companies’ mobile apps also remain operational for now. However, LXE says it has not yet secured a long-term plan for its apps, customer support, warranties, or replacement parts.

LXE’s corporate notice also addresses customers of Go Hearing, the company’s lower-priced OTC hearing aid brand, directing them to the Lexie customer-service team.

The company said it had made “extensive efforts” to restructure the business and pursue strategic transactions that could preserve customer support, but was unable to find “a viable path forward.” It did not disclose additional financial details, the number of employees affected, whether U.S. product sales have formally ended, or whether any of the brands or their assets might be transferred to another company.

What Eargo and Lexie customers are being told

According to the company notices:

• Hearing aids should continue working: LXE says existing devices will retain hearing amplification and their core functionality.
• The apps remain operational for now: The Eargo and Lexie apps are still available for download, although the company warns that they will not remain available indefinitely.
• Customer support continues through at least September 15: Representatives will assist with troubleshooting, eligible refunds, and active warranties during this period.
• Warranty claims should be submitted promptly: LXE says it will process claims submitted through September 15. Warranty administration after that date has not been finalized.
• Replacement parts may be limited: Customers can request tips, domes, wax guards, and other parts, but availability will depend on remaining inventory and resources.

LXE expects to provide more information about its transition plan within approximately 60 days. Until then, the company says it cannot guarantee the availability of support services beyond those described in the notices.

Why the future of the apps matters

The announcement does not mean that Eargo or Lexie hearing aids will suddenly stop amplifying sound. However, the longer-term app question could become important for setup, personalization, troubleshooting, and compatibility with future smartphone operating systems.

LXE has not committed to providing further software or firmware updates. It also cautions that the apps will eventually become unavailable for new downloads, although no removal date has been announced.

That uncertainty is particularly relevant for newer Lexie products. The Lexie B3 Powered by Bose relies on the Lexie app for full setup and customization, including its listening programs and frequency adjustments. The Lexie H1 Hearing Buds also use the app for sound personalization, noise-management settings, listening presets, and touch-control assignments.

An installed app may continue working, but customers could encounter problems later when replacing a phone, reinstalling the software, or updating to a newer version of iOS or Android if continued compatibility is not maintained.

What customers should do now

Current Eargo and Lexie owners should make sure their email addresses are up to date with the company, since LXE says future announcements will be sent directly to customers.

It would also be prudent to keep the relevant app installed, retain purchase receipts and serial-number information, and contact customer service promptly regarding unresolved technical problems, returns, warranties, or replacement parts. Customers who purchased through a third-party retailer should also check whether they remain covered by the retailer’s separate return or protection policies.

Eargo customers can contact support@eargo.com or call 1-855-690-9360. Lexie and Go Hearing customers can contact support@lexiehearing.com or call 1-800-499-1336. Current support hours are Monday through Friday from 8 a.m. to 8 p.m. Central Time and Saturday from 8 a.m. to 5 p.m. Central Time.

Anyone considering purchasing remaining Eargo, Lexie, or Go Hearing inventory should first verify the applicable return policy, whether the app needed for the product is currently downloadable, and who would administer warranty service after September 15.

A sharp reversal after a $100 million merger

The wind-down comes roughly 15 months after Eargo and hearX—owner of Lexie Hearing—completed their merger to create LXE Hearing. Patient Square Capital, which had previously taken Eargo private, backed the combined business with an additional $100 million investment.

At the time, LXE described the deal as a major consolidation in the emerging OTC hearing aid market. The company planned to retain Eargo and Lexie as separate consumer brands while combining product development, software, customer-service systems, and distribution expertise.

In an April 2025 interview with HearingTracker, then-CEO and hearX cofounder Nic Klopper said LXE intended to build a sustainable and profitable company rather than pursue “growth at all costs.” He described a busy product roadmap for 2025 and 2026 that would combine Eargo’s hardware and research expertise with Lexie’s software, retail distribution, and Bose-powered product portfolio.

Klopper stepped down several months later because of health concerns. LXE appointed former Lively and Jabra Enhance cofounder Adam Karp as interim CEO in August 2025. At that time, the company said it remained focused on growing its U.S. product portfolio and expanding its self-fitting hearing aid technology.

LXE continued introducing products after the merger. Eargo launched the premium Eargo 8 in May 2025, followed by the $299 Lexie H1 Hearing Buds in October. Lexie then introduced its $999 B3 Powered by Bose in May 2026—just over two months before the U.S. wind-down notice appeared.

The B3 launch had appeared to signal continued investment in the Lexie-Bose relationship. Bose was also expanding its hearing-health partnerships elsewhere, including the ORKA O1 Pro hearing aid announced in March 2026. LXE’s notices do not address the future of its Bose-powered products or related technology and licensing arrangements.

What remains unknown

LXE has been careful to describe the move as a wind-down of its U.S. operations, rather than announcing that the entire international organization is closing.

The separate hearX professional website remains active and continues marketing mobile hearing-screening and diagnostic technologies internationally. However, LXE has not explained what the U.S. wind-down means for hearX’s professional business, its operations outside the United States, or its relationships with international customers and partners.

Other major unanswered questions include:

• Whether another company might acquire the Eargo, Lexie, or Go Hearing brands.
• Who will operate the mobile apps and supporting infrastructure over the long term.
• Whether an outside company will take over warranty administration and repairs.
• Whether replacement parts will remain available after September 15.
• What will happen to recently introduced products such as Eargo 8, Lexie H1, and Lexie B3.
• Whether retailers will continue selling remaining inventory and what support those buyers would receive.

For existing customers, the immediate message is mixed: their hearing aids are not being rendered unusable, and the apps and support teams remain available for now. But LXE has not guaranteed the services surrounding those products beyond the current transition period.

September 15 is therefore the most important date for customers with an unresolved return, warranty claim, technical problem, or need for replacement parts. Additional information about the apps, warranties, and ongoing support is expected before or around that time.