Philips HearLink miniRITE

Philips HearLink 9030 Hearing Aids From Costco

Models, Reviews, Prices, and Videos

Ratings

3.5 stars stars

3.3 stars from 29 reviews

Available at

$1,799.99 New See local offers

In early 2021, Philips introduced its next generation of hearing aids, the HearLink 30 series. HearLink is sold exclusively through Costco hearing aid centers starting at $1,799 per pair, including charger. The hearing aids are manufactured by Demant, the parent company of other hearing aid brands such as Oticon, Bernafon and Sonic.

As with the previous generations of HearLink hearing aids (20 and 10 series), several Behind-The-Ear (BTE) styles are available to accommodate a wide range of hearing losses. There are four models to choose from and include two MiniRITE (Receiver-In-The-Ear) models, one with a telephone coil (T-coil) and one without.

Also available is a MiniRITE T R which is the rechargeable option and is standard with a T-coil. It also has an LED on the casing to indicate battery and charging status. The MiniRITE styles are all appropriate for mild to severe hearing losses. Finally, a power BTE with a standard 13 battery is available and is suitable for severe to profound hearing losses.

With each of these models 3 different technology tiers are available: 9030, 7030, 5030. The higher the number, the higher the level of technology and the higher the price point. All models are standard with directional microphones and onboard controls. Custom hearing aid options are not available, at least at this time.

The new 30 series incorporates technology carried over from the previous generation including binaural program/volume control syncing, multi-channel, automatic and adaptive directional microphones, wind noise reduction, and transient noise reduction among other features. However, the company has improved upon the previous generation of its products introducing technology seen in other products in the hearing aid marketplace including those made by Oticon and Bernafon.

New to Philips hearing aids

  • New connectivity options with both Apple and new Android™ streaming capabilities
  • Improved noise reduction via their SoundMap2
  • New redesigned domes
  • Improved smart phone app (HearLink app)
  • New remote care options
  • New portable charger

SoundTie 2

SoundTie 2 is Philips’ name for their connectivity features. New to their lineup is the ability to connect to Android devices via the ASHA (Audio Streaming for Hearing Aids) protocol and utilizes the latest Bluetooth® Low Energy platform. Their previously available Apple connectivity also remains. What this means for you is that you can stream phone calls from your compatible phone directly to your hearing aids (both ears in a binaural fit) and also stream audio from other iOS and Android devices (compatible devices) such as tablets and computers.

The HearLink devices also integrate binaural coordination meaning that a change on one hearing aid will affect both. For example, if you press the program or volume change button on one hearing aid, the same change will occur in the other hearing aid.

SoundMap 2

SoundMap 2 is the name given to HearLink’s sound processing system which contains several key components including a new Artificial Intelligence (AI) based noise reduction feature, multi-channel amplification and feedback cancellation. Philips claims that this SoundMap 2 provides “50% higher frequency resolution” which means that they have increased the number of channels from 16 to 24 in the highest tier of technology. For those not familiar with the term “channel” you can think of it much like an equalizer where frequency shaping can occur but there’s also additional sound processing within the channel.

Increasing the number of channels can provide additional control and allow for discreet changes within those channels. In other words, it allows for a bit more precision for features such as compression, noise reduction and feedback control.

Speech Clarifier is another new feature that is part of SoundMap2. Essentially, Speech Clarifier will boost amplification in the channels where speech is the dominant signal while the noise reduction and directional systems will minimize amplification in channels that are dominantly noise. The intent is to improve upon the clarity of speech in noisy environments by basically ensuring that when the Speech Clarifier is on, the speech signal isn’t reduced as much by directionality or noise reduction in a given channel. So, for those who prefer the most noise reduction possible for improved comfort, your Hearing Care Professional (HCP) may actually turn this feature off. However, for those that have a higher tolerance for background noise, this feature may allow for more of the speech signal to come through the processing.

SoundMap 2 also includes an enhanced noise reduction system utilizing AI. This means that the noise reduction system learns over time as part of an iterative process to adapt the noise reduction dependent on your environments. Put simply, this means it continues to learn and adjust over time improving upon initial changes. In theory, this is better than just a simple fixed noise reduction system and should provide a more comfortable listening experience for you.

The feedback system within SoundMap 2 appears to remain the same but the company notes that they have improved upon their domes introducing a new “OpenBass” dome. These domes are intended to minimize feedback by way of a improved venting design within the domes.

The new smartphone app incorporates the now available remote care feature allowing you to communicate from with your HCP from the comfort of your home. The new app also has a new streaming equalizer allowing you to change the frequency response of streamed audio. This additional control may help improve clarity and the overall preferred sound quality of the streamed signal. Also, common to most hearing aids apps, the HearLink Connect app provides controls for program and volume changes as well as providing battery status and a “find my hearing aids” feature. You also have access to a library of helpful documents or access to videos.

In addition, the HearLink Connect app will allow you to connect to networked devices within your home. Referred to as “If This Then That” (IFTTT), this feature can, for example, be connected to your home security system to provide a notification through your hearing aids if an alarm is set. You can also use it to set reminders to take medication for example. Essentially, you can connect your hearing aids to any internet connected device allowing for notifications within your hearing aid. This is definitely a “cool” feature and you may find it beneficial if you consider yourself tech savvy.

It should be noted that some complaints on forums indicate that the HearLink Connect app has difficulty maintaining a connection to Bluetooth devices and that this is particularly problematic with Android smart phones. You should discuss this potential downside with your HCP to see if the problems have been resolved.

Remote Fitting Service

Remote care is available through the Philips HearLink Connect app but is only available in this latest generation of products (30 series) with Bluetooth connectivity. It allows you to communicate with your HCP by video/audio or chat and your HCP can make real time adjustments to the hearing aids during the session. Please note you must request an invitation from your HCP to take part in a remote fitting session.

Remote fitting options provide the advantage of not having to go into the provider’s office to get hearing aid adjustments. For those who struggle with transportation issues or who live at a significant distance from the provider, or who simply prefer not to go in person to an appointment, the remote fitting service can prove invaluable. However, if this is a feature you believe you would like to take advantage of, you should discuss with your HCP about the actual availability of this service. Keep in mind that Philips hearing aids are only sold at Costco hearing aid centers and it is not known how and to what degree this service has been integrated into their business model.

Portable Charger

In addition to their standard charger, a new portable charger is also available at an additional cost. If you chose the MiniRITE T R it will come standard with the original plug-in charger. The new smaller, portable charger once fully charged itself, allows for 3 hearing aid charging cycles before needing to be plugged in again. The portable charge is helpful when traveling, camping or otherwise when power may be inconsistent.

Accessories

Several accessories are available for the Philips HearLink hearing aids including a TV adaptor, a simple remote control and an Audio Clip. These accessories are available at an additional charge from your HCP. However, many people find accessories improve the overall satisfaction with hearing aids. For example, the TV streamer will help ensure a stable and direct connection with your TV and provide an excellent sound quality experience from the TV audio.

As another example, if you require hands-free calling, you may want to consider the Audio Clip. Remember that after your phone is connected to your hearing aids conversations will stream directly to your hearing aids, greatly improving the overall sound quality of the phone call. However, you will still need to speak into the phone in order for the caller to hear your voice. Therefore, this is not a hands-free scenario and where the Audio Clip can be helpful. The Audio Clip is a microphone that allows you to put the phone down, clip the accessory to your collar or shirt and carry on the conversation. This can be particularly useful when driving.

Bottom Line

The HearLink 30 series is the latest hearing aid offerings from Philips. Since the hearing aids are manufactured for Philips by Demant, they share much of the same technology seen in Oticon and Bernafon products. However, unlike Oticon and Bernafon products, the Philips brand, at least in the U.S., is only available at Costco Hearing Aid Centers. Let’s sum up some of the things you may want to think about before purchasing the hearing aids.

  • Price/Value—with a starting price of $1799 for a pair of hearing aids and the high level of technology, you are certainly getting value for your money. Note that this price is likely for the lower tier of technology and may increase as you move up in technology. Discuss your options with your HCP.
  • Rechargeability— rechargeable RITE (also called Receiver-In-Canal or RIC) option available which comes standard with a charging cradle. A new portable charger is also available at an additional cost. There is good battery life on a single charge with up to 24 hours of use and the charging cycle is 3 hours which is the same or even faster than other manufacturers.
  • Connectivity—high level of connectivity not only to both iOS and Android phones but also through IFTTT technology.
  • Smart phone app—the HearLink Connect app allows a lot of flexibility with controlling your hearing aids and connecting to other devices but also allows for remote hearing healthcare. The new streaming equalizer may also prove useful.
  • Limited options—there are a limited number of style options available—for example there are only BTE styles available and only one rechargeable option. There are no custom products available at this time.
  • No tap feature for start/stop of streaming
  • Reports of the app not staying connected or only staying connected to one hearing aid. This instability in the connection can be quite annoying if not corrected by the manufacturer.
  • No hands-free telephone use without utilizing an accessory, however, this is common in the industry as most hearing aids function the same way. At least one manufacturer does offer hands-free calling.
  • Products only available at Costco Hearing Aid Centers which means follow-up care may be limited even with the Remote Care option.
  • Much of the available technology such as the IFTTT may not be needed by many people, however, this is true of other products as well.
  • No tinnitus features built into the product- for example no masking tones or other signals available.

As always, discuss your hearing healthcare options with a professional. You will want to make sure that any technology you choose is appropriate for your hearing loss, your symptoms as well as your lifestyle and listening needs. There are many choices available so be sure to work with a professional who will take the time to discuss your needs and answer your questions.

Philips HearLink Model Comparison

Philips HearLink miniRITE Philips HearLink miniRITE T Philips HearLink miniRITE TR Philips HearLink BTE PP
Philips HearLink miniRITE Philips HearLink miniRITE T Philips HearLink miniRITE TR Philips HearLink BTE PP
Rating
64%

5 reviews

41%

5 reviews

71%

16 reviews

68%

2 reviews

Android Compatibility
Bluetooth® Audio Protocol
  • Made for iPhone (MFi)
  • Android (ASHA)
Protocol
  • Made for iPhone (MFi)
  • Android (ASHA)
Protocol
  • Made for iPhone (MFi)
  • Android (ASHA)
Protocol
  • Made for iPhone (MFi)
  • Android (ASHA)
Disposable Batteries Battery Size
312
Battery Size
312
Battery Size
13
Hands-Free Calling Protocol
  • Accessory required
Protocol
  • Made for iPhone (MFi)
  • Accessory required (Android)
Protocol
  • Made for iPhone (MFi)
  • Accessory required (Android)
Protocol
  • Made for iPhone (MFi)
  • Accessory required
IP Rating (Liquid) 8 8 8 8
IP Rating (Solid) 6 6 6 6
Made For iPhone Lowest iOS Version
10.3
Lowest iOS Version
10.3
Lowest iOS Version
10.3
Lowest iOS Version
10.3
Push Button Push Button Options
  • Program control
  • Volume Control
Push Button Options
  • Program control
  • Volume Control
Push Button Options
  • Program control
  • Volume Control
Push Button Options
  • Program control
  • Volume Control
Rechargeable Batteries Battery Type
Lithium-ion
Telecoil
Volume Control
Water Resistant Coating
Accessories

Model details listed above may be incomplete or inaccurate. For full specifications please refer to product specifications published by the original equipment manufacturer. To suggest a correction to the details listed, please email info@hearingtracker.com.

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Philips HearLink 9030
Price $1,799 (BTE PP)

Check offers

Rating
64%

28 reviews

Technology specifications listed above may be incomplete or inaccurate. For full specifications please refer to product specifications published by the original equipment manufacturer. To suggest a correction to the details listed, please email info@hearingtracker.com.

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AudioClip

AudioClip

Functions

Compatible Aids

  • HearLink miniRITE
  • HearLink miniRITE T
  • HearLink miniRITE TR
  • HearLink BTE PP

Remote Control

Remote Control

Functions

  • Remote Control

Compatible Aids

  • HearLink miniRITE
  • HearLink miniRITE T
  • HearLink miniRITE TR
  • HearLink BTE PP

Standard Charger

Standard Charger

Functions

  • Battery Charger

Compatible Aids

  • HearLink BTE PP
  • HearLink miniRITE TR
  • HearLink miniRITE T
  • HearLink miniRITE

TV Adapter

TV Adapter

Functions

  • TV Streamer

Compatible Aids

  • HearLink miniRITE
  • HearLink miniRITE T
  • HearLink miniRITE TR
  • HearLink BTE PP

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Philips HearLink Video 04 April 2019

How to replace the wax filter on a HearLink ITE hearing aid

Wax filters keep wax and debris from damaging the hearing aid. See how to replace the wax filter in this video. For more information you can find...

Philips HearLink Video 13 May 2019

How to replace the dome on a HearLink BTE hearing aid

Take care of your hearing aids by changing the dome at least once a month. You can see how to do it in this video. Get more information on the...

Philips HearLink Video 04 April 2019

How to replace the battery in a HearLink ITE hearing aid

Replace the battery of your in-the-ear hearing aid following these easy steps. For more information you can find the User Guides here:...

Philips HearLink Video 04 April 2019

How to replace the battery in a HearLink BTE hearing aid

See how to replace the battery on your hearing aid for a full day of power. For more information you can find the User Guides here:...

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Hearing aid reviews are fundamentally different from reviews for most other consumer electronic products. The reason is because individual factors, like degree of hearing loss, have a profound effect one's success and overall satisfaction with the product. When purchasing a hearing aid, you'll need to consider more than just your hearing outcome ... Continue reading

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Overall Ratings

Hearing Tracker uses a ten-question survey to assess consumer feedback on hearing aids. The percentage bars below reflect the average ratings provided per question, averaged across all hearing aids belonging to this family of devices.
Note: Original answers provided in star rating format.

Benefit in Quiet
No data available
76%
Benefit in Noise
No data available
59%
Benefit on the Phone
No data available
75%
Clear and Natural
No data available
67%
Music Improvement
No data available
63%
Physical Comfort
No data available
76%
Reliability
No data available
59%
Feedback
No data available
75%
Hearing Improvement
No data available
67%
Value
No data available
63%
Anonymous
Anonymous 12 July 2022
2 stars stars
Philips HearLink miniRITE

The sound is shrill.  Not enjoyable to listen to tv or music because it is tinny and high-pitched...shrill.  I love when no one is around and I can take out the hearing aids to listen to music and tv.

Anonymous
Anonymous 03 May 2022
5 stars stars
Philips HearLink miniRITE TR

Several times a day I am having to reconnect the hearing aids, several times taking up to an hour. My cell phone is compatible. No, I haven't "paired" my hearing aids to another device. Another "fix" was to uninstall the app and install it. I did this several times. This "fix" worked for a short period of time. Yes, I installed new batteries. Yes, my cell phone has the latest updates. No, my phone isn't 5G compatible.  Yes, I called the phone number 800-327-4779 several times (Jody, Shannon and Bob). According to Phillips, there is no update for 5G users. Frustrating to be to talking to someone or listening to music and then hearing aids stop. I am returning the hearing aids tomorrow.

Screaminscott
Screaminscott 14 April 2022
4 stars stars
Philips HearLink miniRITE TR

I've been wearing aids since 1956. Up till now they have all been replaceable battery models. I trialed the Rexton RIC first since they were a Signia product (and many of my previous aids were Seimens brand which became Signia) but was not satisfied. I then went with these and I am satisfied. No issues with my phone (which is an iPhone), nor any other real issues It seems many of the other reviewers here knock the aids due to limited compatibility with their non-Apple phones. The onus is on them as they evidently didn't do their research.

Anonymous
Anonymous 01 April 2022
3 stars stars
Philips HearLink miniRITE

Hear aids are ok ,app sucks, if you like to reset 3 times a day They are OK , call Customer service , might as well talk  to the wall

Anonymous
Anonymous 20 March 2022
4 stars stars
Philips HearLink miniRITE TR

These are my first hearing aids. So I don’t have much to compare them to. But at the age of 47 with mechanical hearing loss. They really are great. It took a bit to get used to hearing aids in general.

Great Product!

Anonymous
Anonymous 20 February 2022
1 star stars
Philips HearLink miniRITE T

The poorest possible rating of their 'technical' support and why I can't keep these hearing aids. I called to ask about the poor quality of the bluetooth phone connection, their immediate response was that my phone (the most popular Google Pixel model) wasn't on their list. The response was NOT that they were crazily working to make it compatible, but that it was the phone manufacturer's fault that their hearing aids don't work with them. Sorry, but that is exactly the wrong answer and therefore you don't deserve my money or patience while you work it out. I'm getting my money back from Costco. 

Anonymous
Anonymous 18 February 2022
4 stars stars
Philips HearLink miniRITE TR

I wore hearing aids for 10 years. The Philips 9030’s from COSTCO are my first to connect up to my iphone. While I can hear and understand better with these aids than my previous ones, it is clear that Philips knows nothing about usability. By that I mean the connection and use to the iphone, TV Adapter, or Computer, to the hearing aids.

Computer

The aids cannot connect to a Windows 10 HP computer. If I look at Windows “device - properties – services”, it is blank(no services). So instead of identifying EARPHONE AND MIC the device manager places it into the OTHER DEVICES. A category (like keyboard/mic/printer) where the audio cannot connect via Bluetooth. This is a major mistake made by Dement/Oticon/Philips.

TV Adapter

While watching a TV streaming movie using the Philips TV adapter, the aids go quiet for about 15 seconds, an announcement of “battery level 50%” is heard, followed by another 15 seconds of silent before you hear the TV again or any streaming data. Philips must think hearing the battery level is more important than the movie or music you are listening to. You just missed 30 seconds of the movie. Why did I purchase the hearing aids? To hear SOUNDS, not that I have 9 hours of battery life remaining.

If you are connected to the TV Adapter and walk out into the garage for a short time to take out the garbage, the hearing aids, after about 30 seconds jumps back to P1 or General(?lost of signal?) Why, the TV adapter has both Streaming and surroundings modes, someone thinks(or doesn’t THINK) they know what’s better.

I have a major problem with the TV Adapters volume. Sometimes, not always, when I first go to TV Adapter the volume is messed up. Mute does not work on streaming and/or surroundings. You can not adjust the volume. I have not figured out how to replicate this. It clearly does not remember the last setting.

Recommendation

My expectations are that I could put in my hearing aids and hear everything from everywhere. Which means connecting to any Bluetooth audio source. One of the main reasons from purchasing new hearing aids was to have the phone call vocals go directly to my ears. One big problem. Getting the phone out of your pocket to answer it defeats the purpose of the controls on the phone.

Because the CLEARITY and UNDERSTANDING of the amplified voice is so much better than others. I would still recommend these over the other AIDs I've tried.

Anonymous
Anonymous 04 February 2022
3 stars stars
Philips HearLink miniRITE TR

As hearing aids, the Phillips models really are very good. I've had no problem with him at all. But the problems I've experienced are with the Bluetooth connection. When I get a phone call, I may or may not hear the person calling me. If I know there's a phone call and cannot hear them, I have to quickly turn the Bluetooth off of my phone. Also, one of the big advantages is supposed to be a Bluetooth connection so you can hear Radio, podcasts or music from your phone directly into your hearing aids. I have found the Bluetooth connection tenuous, usually putting sound into one ear or the other, and you never know which one. The only way  to get both of them working at the same time is to reboot the phone and then it isn't long for one hearing aid with the other loses its connection. Costco isn't really expected to know what to do with this, but I'm going to send mine back into Phillips to see if they can take care of the problem.

Anonymous
Anonymous 26 January 2022
2 stars stars
Philips HearLink miniRITE TR

These will not stay paired to my Android phone. Very frustrating. They continue to turn on and off randomly. I also noticed there's a lot of tinniness in the sound and squealing when my truck beeper goes off for seatbelt. Have had him adjusted once. I would not recommend these hearing aids. I've had Siemens and they are a lot better but we're very pricey. Just trying to find something a little more economical. I called or tech support and they're trying to do an update to their program but I've had them for nearly 3 months and I did an Android update. No good. They don't tell you when they're going to come out with their own update, but doesn't seem like they're very responsive.

Anonymous
Anonymous 01 January 2022
2 stars stars
Philips HearLink BTE PP

The iPhone link crashed after 4 months,no remote now,just manual. Sound is tinny.

Anonymous
Anonymous 01 December 2021
3 stars stars
Philips HearLink miniRITE TR

Had them for almost 12 months but not overly impressed. Seem to focus on volume and not clarity. Unable to eliminate background noise eg. hoover, hair dryer etc, sounds like a jet taking off when being used (not my hair dryer). Clarity of speech is no better despite various settings and controls on the app. If it's volume you need ok, but for clarity of speech, not good at all. For me clarity is needed so really $2k not well spent. Also, not happy with the over the ear fitting, especially wearing a face mask and spectacles, easily pulled off when removing mask. Technology is cleaver but not clever enough. Unable to give 5 star rating.

Anonymous
Anonymous 27 September 2021
5 stars stars

I got mine about two years ago, soon after Costco started selling the. They’re the first hearing aids I’ve had, so can’t compare them with others. I can say that I’ve had absolutely no problems with them and feel they’ve helped me a lot. Mine are rechargeable and used with an iPhone so everything is seamless. They are excellent for my less than severe hearing loss - strongly recommended. 

Anonymous
Anonymous 14 July 2021
3 stars stars
Philips HearLink miniRITE TR

When they work sound is clear they fulfill my needs. The recharging is a nice feature but with Bluetooth streaming doesn’t last . Bluetooth will stop working on one or both aids regularly. Have to restart program sometimes 20 times an hour. Very frustrating. Costco sent them for repair ( took 2 weeks). Marginally better, but now have buzzing as well as intermittent functionality. I don’t think I can use these for long. Will have to find something else

Anonymous
Anonymous 06 June 2021
5 stars stars
Philips HearLink miniRITE TR

This (HearLink miniRITE TR) is my second set of Phillips after one set of Resound.  I have nothing but praise for the way they help my hearing.  The TR is better then the older model as sounds are much more real and I have to admit there were a lot of sounds that I was missing.  Are they as good as my ears were in my youth?  Absolutely not, but what is?

Hearing aids, like just about everything, takes some getting used too.  I found they work really well for me but I do give them extra attention.  Before setting them on the charger at bedtime I always clean the base dome and make sure there's not any wax buildup.  They charge in approximately 3 hours fully and are ready to go for the entire next day.  I have never had them lose a charge while waring them.  So far I've never had any problems.  

Member
Member 22 April 2021
3 stars stars
Philips HearLink miniRITE TR

already wrote the review

They don't adjust auto,

Can't use with bluetooth on Android

Keep missing calls/messages

Have to use speaker phone constantly because of no bluetooth capability with Android

Anonymous
Anonymous 27 December 2020
3 stars stars
Philips HearLink miniRITE TR

One shuts off without notice. Very annoying. May be defective. 

Anonymous
Anonymous 17 November 2020
1 star stars
Philips HearLink miniRITE

The worst hearing aid on the market!  

Cotsco pushes this worthless product on their customers.  Disgusting!  

Member
Member 01 November 2020
1 star stars
Philips HearLink miniRITE T

They eat batteries. Batteries only last a few hours, less than a day. The hearing aids just cut off without warning and for no reason. All sorts of beeps and musical notes at the most inappropriate times that no one can explain. Had two sets of Kirklands from Costco that were superior to these. I will be purchasing replacements when it is safe to do so. These are going in the trash. 

Swensonjuj
Swensonjuj 25 October 2020
4 stars stars
Philips HearLink miniRITE TR

This is my first pair of hearing aids so don’t have another to compare it to. It was actually an easy adjustment. My loss is mild in one ear and moderate to severe in the other. These aids have been user friendly. The app however is slow to load and limited in scope. I also hear the processor loudly in my better hearing ear when in a quieter environment. This is a bit bothersome and my fitter has not been able to eliminate the sounds. Love the rechargeable feature so much. They provide plenty of life for me.  I usually wear for 18 hours and stream for 2-4 hours as well. I chose these based on similarities to the Oticon opn1. I have found my fitter is not as well versed on these having not fitted as many people. Purchased at Costco. 

Rye
Rye 05 October 2020
2 stars stars
Philips HearLink miniRITE T

Reliability is poor.  I have been experiencing  constant malfunctions since I got them a year ago.

I have been wearing BTE aids for about ten years without problems-- all from COSTCO and all were great. These Phillips aids that I got last year are a constant thorn in my side.  

My current struggle is that one of the aids "eats batteries" -- the last new battery lasted  six minutes and I tried three batteries with the same result. This happened once before and COSTCO replaced the aids. Before we blame humidity, it should be noted that I keep them in a dryer box each night.

The iPhone app is slow and sometimes refuses to show battery level. The help section provides little real troubleshooting help.

It is difficult the make a bluetooth connection to my PC.  But then they claim that their product is 'designed to meet' bluetooth requirements -- which is engineerese meaning it might not work in the real world.

The Hear link audio clip frequently shuts down or changes mode for no reason.

The TV link works flawlessly.  

The team at COSTCO is technically competent and works diligently with Phillips to try to fix the problems.  Their audiological testing is thorough and they do a great job setting up the aids.  I suspect that they are stuck with a "turkey" product and do the best they can within corporate constraints.

I rather suspect that Phillips, being the "new kid on the block", is still trying to get their technical act together.

When the aids work, they work great, but most of the time they just aren't reliable. 

Anonymous
Anonymous 17 September 2020
5 stars stars
Philips HearLink miniRITE

I've had no problems. They fit comfortably and seem to improve my hearing. I'm still getting used to them.

LDH
LDH 09 August 2020
3 stars stars
Philips HearLink miniRITE T

Replaced Bernafon Juras  with the Philips. Philips are clearer and don’t need to use the various programs; they seem to adjust to all environments automatically except for music. The Bernafons had a music program that was perfect and eliminated single note vibrato and distortions. I go back to them for serious music listening. Tried to find out if the Philips could tailor one of the programs to not include the feedback circuitry that apparently causes the problem (like the Bernafons) but to no avail. Don’t think service is their strong point. Also have some issues with the Philips trying to figure out what to do in some noisy environments. Different sound get louder then softer, distorts and moves around but quickly stabilizes and is then quite good. Some issues with newly installed batteries. More than half the time within the first day they will signal they need replacement and show a low percentage on the app. I take the batteries out and reinstall and they’re fine for the rest of the week. Overall, except for the music issue, I like these hearing aids. 

Nearly Deaf
Nearly Deaf 27 February 2020
3.5 stars stars
Philips HearLink miniRITE T
I have been wearing hearing aids for 20+ years. Now bought two Philips HearLink 9010 miniRITE T. I might return them for full refund at Costco. Amp saturates very easily with load noise such as bump in road when driving. Voices are not natural and people sound like speaking with a lisp. iPhone app does not allow permanent volume settings – very bad. If you switch between programs the volume returns for default setting. Same thing when you power-up each day you need to reinstall your custom volume settings. Yes, default settings can be changed at store but I would have to drive 50 miles each time I want to tweak default volume settings. End customer should be allowed to do this from their phone.
Anonymous
Anonymous 06 January 2020
2.5 stars stars
Philips HearLink miniRITE TR
These are my first set of hearing aids. Since day one I have had nothing but trouble. I have had random beeps, difficulty using the app (in fact it is very poor), found that there is no signal even though both hearing aids are on. Have to restart them frequently. They’re going back.
Jack F
Jack F 23 December 2019
5 stars stars
Philips HearLink miniRITE

See my detailed review on the hearing aid forum: https://forum.hearingtracker.com/t/philips-hearlink-first-impressions/45002/70

Anonymous
Anonymous 30 November 2019
4.5 stars stars
Philips HearLink miniRITE TR
I have had 3 other brands before the Philips over the course of 15 years. With the Philips I am hearing sounds I have not heard in over 10 years or longer. I have severe to profound high frequency hearing loss. Speech recognition over the past few years has gotten more difficult. Recently while looking for a replacement for my 4 year old K6 hearing aids I tried 3 other brands besides the Philips. When executing automatic feedback adjustments the other brands would go from 100% of target to 70% making them almost useless for speech recognition. The Philips brand stayed at 100% of target even after the adjustment for feedback. I immediately noticed that the voice of the person performing the adjustments was much clearing on the Philips than on the other brands. I am very happy with the improvement in voice recognition. There is one strange behavior though. I have a lot of HVAC noise at work and it seems like the hearing aids cannot make up its mind on whether is should filter it or not. It sounds like I am in a snow storm sometimes with the wind whipping around. It gets really quiet then really loud, Up and down.
Anonymous
Anonymous 23 November 2019
5 stars stars
Philips HearLink BTE PP
Wow! I really like these hearing aids! I can hear so much better with these than with another brand that I wore before( they broke down several months ago). These ones are so comfortable, and I wish I had found them sooner. I have a moderate to profound hearing loss, and feel so much better when I am wearing these things. I forget that I can’t hear! My stress level is much lower. I can communicate and hear people and activities around me better. I feel more “in balance” and not as confused and lost as I was without hearing aids
Anonymous
Anonymous 27 September 2019
2.5 stars stars
Philips HearLink miniRITE TR
Have been wearing these for a couple months now and am very disappointed. Had to have the right one repaired once and it is doing the same thing again. I am going to see about exchanging these for something else as I don't really like the results, they are giving me. The app is also terrible. Takes forever to connect and features are limited.
Member
Member 13 July 2019
4.5 stars stars
Philips HearLink miniRITE TR
Very well. These are my 4th pair of hearing aids and my hearing has regressed significantly since I first began wearing aids 9 years ago. But with these I'm understanding speech in quiet situations better than my last pair, and I'm understanding speech in noise and locating the source of sounds better than I ever have since I began wearing hearing aids. They've given me renewed confidence in social situations and allowed me to focus more on content rather than focusing all of my energy on merely trying to pick up what's being said. Don't get me wrong, I still have to ask people to repeat themselves from time to time and still miss key words occasionally, but I've been surprised that these really are better than the other premium aids I've owned.

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Use the form below to leave a quick comment about the Philips HearLink. Alternatively, consider providing more thorough feedback using our hearing aid review system. If you review your hearing aids using our review system, we'll send you a $5 promotional credit for use in our hearing aid battery shop as a special thank you. Review your hearing aids now.

Member
I noticed that you rated the Philips at 50% on feedback. Does this mean that you find feedback bothersome with this brand?
Member
I have been wearing the Hearlink 9010 for about six weeks after having worn Bernafon for the last 4 years.  I am not happy with these hearing aids and will be returning them to Costco.  Although the sound is a little more clear than with the older model Bernafon, they screach, buzz when someone comes near my ear and distant noise always is louder than the person I am trying to converse with. Some sounds, such as high pitched laughter, can be painfully ear piercing.  All in all, for the price, including the remote charger and 3 year warranty at $3000, I'd rather pay more for better hearing aids.
Member

Do not buy. The app doesn't work with android... and the app is needed. But they won't tell you that. 

My 3rd set of hearing aids, my first Philips. Never again. 

Member

Volume setting is way to loud; just picked up from Costco, set at 56%.  Volume does not seem to adjust to noise levels.  Speech recognition is poor compared to my Oticon Mini 1"s which I have in for repair to the VA.  VA repair service is not a good option with only 1 set of hearing aids and walk in clinic in Greenville is open for appointments, 2-3 weeks to get in - reason to try the Hearing Link 9010S hearing aids from Costco.  I will these some time, may go into the store to see if there is an immediate adjustment that can be made on the volume and speech recognition.

Member

I have been wear these hearing aids for one year.  I wanted to wait for a longer period of time before providing comments.  In sum, I am very well pleased and I would buy them again.  The sound is clear and  I love that they are rechargeable.  I also have the hearlink app on my IPhone 11 as well as the TV adapter which I just purchased. I only need the tv adapter for better sound clarity with some older movies. The app works excellent and I can control volume and programs (4) with no problems.  All in all I think the hearing aid quality is excellent with great support from the Philips website.  This brand should definitely be on everyone’s evaluation list.

Member

On my third set of hearing aids prior to Phillips I had oticon. So far these have been fine except for one problem that no one can explain. The problem is when I am watching TV and I cough or clear my throat the receiver volume drops considerably it takes exactly five seconds for the volume to return  as it was. I thought they might have automatic noise reduction but Costco techs said no. They tried to make adjustments but it still happens 100% of the time when I cough or clear my throat. Any thoughts ???

Member

I am so glad I am reading these reviews. I have the same problem with my Phillips hearing aids. My voice is amplified and if I talk the aids lower the sound of the tv. Also, it does not help when I am in a noisy environment - seems worse. I am going to try to return to Costco - I have had them for 5 months.

72Boo

This is my first pair of hearing aids.

On the first pair of aids the right Phillips 9010 hearing aid died within the first month.

The replacement pair has a disconnect/reconnect problem. On the auto reconnect many times it will only reconnect one of the hearing aids. It is never just one side.  A consistent pattern.

Have to double click the iPhone home button, remove the app from memory and restart the app for the full connection return.

Customer service suggested removing the network and restore. That didn’t help.

The user manual instructions are to forget the device and re-pair it. That also didn’t help.

The Audiologist reset them. That didn’t help either.

One final issue was when you move the iPhone switch from the aids to the phone. My wife walked away to take the call. Upon return 10 minutes later it automatically reconnected Bluetooth to the aids so the call came back to me. It overrode  the phone switch setting.

I like them and the clarity is amazing but I’m moving on to another brand. The price of hearing aids in general are too much for them to almost be great.

Member

I have had mine for a little over a year.  Still having problems understanding some words.  Noisy background or front noise is big problem.  I can't understand/hear what the person talking next to me is saying.  Very irritating.  They do not seem to adjust auto to noise level.  If I raise up the volume to hear something, and then start a conversation with someone, they sound robotic or mechanical because the volume does not adjust auto.  I have to adjust by lowering the volume but then I have problems understanding some words. AND, BIG AND, they do not work with ANDROID.  I can add the program, the program can find the hearing aides but I cannot connect to bluetooth.  Therefore, I miss calls/messages especially in noisy situations because I cannot hear the phone ringing or making a sound.  Costco hearing dept said, I need the next step up of hearing aides that do work with bluetooth but I have had my hearing aides for a little over a year so Phillips won't upgrade me.  This covid situation really messed me up.  If I had been around groups sooner, I would have noticed that they did not adjust to sound auto.  Will go back to Costco but not sure they can really help.  Bluetooth to me is a lifesaver.  I can hear calls/message beeps when my phone is in my pocket, in another room or even when I'm in  a noisy environment.  Now, I have to keep telling people, "Sorry, I didn't hear the phone ring.  Sorry, I missed your call/message, I didn't hear the beep".  Not a problem unless I need info now or someone needs something right away.  Creates more work on my side and definitely aggravation.  More aggravating is not being able to tell where a sound is coming from.  I can hear it but never know if its coming from the back, the front or the side.  Ambulance, I just slow down and look every which way.  Noise at home, I have to ignore or just make sure doors and windows are locked.  Gets tiring.   

Member

The Android Hearlink App seems to be the big issue for me. Although the IOS app not perfect. With Android app:

1) Drops connection to one ear ( sometimes left, othertimes right) very often.

2) Battery charge doesn't always agree from one Hearlink screen to another.

3) Battery charge sometimes says 8% or less when they are 98-100%

4) Notifications that are not correct.

Going back to Costco!!

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