Yes Hearing: Do You Really Save Money?

Yes Hearing is one of a many providers you’ll run into when you search for hearing aids online. Like most of them, they promise steep discounts compared to your local hearing clinic. Yes Hearing stands out by providing face-to-face service in the comfort of your home. But, is Yes Hearing right for you? We’ll help you make that decision.

What we love about Yes Hearing

Limitations

What is Yes Hearing and who should use it?

Yes Hearing is “America’s concierge hearing care solution,” connecting its customers with over 300 licensed hearing specialists nationwide. The company was established in New York in 2020 by Sam Shear and Oliver Philips, two entrepreneurs who have the goals to "make hearing care easy to access, affordable and convenient for everyone.”

Yes Hearing carries all the leading hearing aid brands and offers them at significant unit price discounts compared to local hearing care providers. Most importantly, a Yes Hearing provider will come to your house to deliver and fit your hearing aids.

Following the initial fitting, which also includes a hearing test, Yes Hearing is available for virtual follow-up services 7 days a week. Periodically, you can also schedule personal visits to re-test your hearing and update the fitting of your hearing aids.

Yes Hearing is ideal for people who don’t wish to travel to a clinic, but still want to receive professional face-to-face service. Unlike online hearing screeners, Yes Hearing’s at-home hearing test is clinically validated.

To check whether Yes Hearing is available in your area, you can either give them a call (844-903-2070) or use the map on their website, where you can check by state or ZIP code. Presently, Yes Hearing is available in all states, except Alaska, Maine, Montana, Nebraska, North Dakota, South Dakota, and Wyoming.

Frequently Asked Questions

How does Yes Hearing work?

Yes Hearing has streamlined the process of getting hearing aids.

First, you call Yes Hearing or schedule a callback for a free hearing consultation. During the phone call, an audiologist will ask you questions related to your hearing. Your answers will help them recommend a hearing aid that fits your lifestyle, budget, and hearing loss. If you already know what you need, you can also browse Yes Hearing’s shop to select a hearing aid in advance, but you still need to speak with them to place an order. Once you picked a hearing aid and (optional) care bundle, Yes Hearing will schedule a hearing test and fitting for you.

Your local Yes Specialist will receive your hearing aids and bring them to the scheduled fitting at your home. During their first visit, they will conduct a hearing test, then use the results to program and fit your devices. This appointment can take between 30 minutes to one hour. If you ordered hearing aids that require a custom mold, an additional appointment will be required prior to your fitting. The custom molds will also incur additional costs in the range of $50.

While in-person care at your home makes Yes Hearing unique, they can also provide a virtual hearing test and fitting, if requested. In this case, the company sends you equipment for the test and connects with you via video chat to walk you through the hearing test.

After your first fitting, you have 45 days to thoroughly test your hearing aids. Yes Hearing offers a 45-day money-back guarantee, meaning you can return the hearing aids for a full refund for the products and any unclaimed home visits. If you decide to keep them, you’ll have at least two more in-home fittings, depending on the care bundle you selected, and unlimited virtual consultations.

What hearing aids do Yes Hearing offer?

At Yes Hearing, you can choose between models from all the leading hearing aid brands, including Oticon, Signia, ReSound, Phonak, Starkey, and Unitron. The newest hearing aid models available on Yes Hearing’s shop are from 2023. More recent models, like the Oticon Intent, released in February 2024, aren’t listed. However, you might be able to get new models if you specifically ask for them.

How much does Yes Hearing cost?

Per-pair prices range from $1,995 for the bronze-level Signia Pure Charge&Go 1AX to $6,545 for the Phonak Audéo Paradise Life Rechargeable. Yes Hearing offers a variety of ways to shop hearing aids, sorting devices by technology levels or by selection of specific features like Bluetooth capabilities, rechargeability, style, etc. The website also lists single unit prices, which is generally half the price of a pair.

Yes Hearing VP of Marketing Paige Coho recommends that you ask whether the special $500 off coupon is available, which could bring the price down further.

How do the care bundles work?

To receive your hearing aids with a fitting, you'll need to choose 1 of 3 custom service plans:

• Starter: $39 per month
  Best for seasoned hearing aid users, this plan includes your personal care coordinator, the initial home fitting and testing, one follow-up visit at your home, unlimited technical support and remote adjustments, as well as domes and wax filters.
• Advanced: $59 per month
  A great plan if you’ll need an annual hearing test and two additional home visits on top of what’s included in the starter plan.
• Premium: $129 per month
  This plan includes an annual hearing test, five additional complimentary home visits, a 50% discount on any further home visits, an extended repair and service warranty, and speedier service and delivery.

Note that you can save 20% on each plan by paying annually.

All plans include:

• The pair of hearing aids you picked
• Front-door hearing aid delivery
• A hearing exam, if your last one is older than 6 months
• At least two in-home fittings and programming by a licensed audiologist or hearing aid specialist
• Unlimited technical support
• Unlimited remote adjustments
• Domes and wax filters
• A full 2-year manufacturer warranty
• A 45-day 100% money-back guarantee

Is Yes Hearing really less expensive?

Yes Hearing estimates that their prices are 30% to 40% lower than what you would pay at an audiologist clinic. This price difference is realistic but not necessarily cheaper in the long run.

While local clinics typically bundle follow-up care for 1 to 3 years, Yes Hearing will charge you monthly or annually for an optional—but strongly recommended—service plan, which includes replacement parts like domes and wax filters, annual hearing exams, and additional home visits. Over the following two years, you will spend between $936 to $3,096 on top of your hearing aids, depending on the service plan and payment routine you choose.

Moreover, local clinics also offer steep discounts for older-generation technology, which is often sufficient for your needs. So before you commit to a service like Yes Hearing, compare prices for your chosen hearing aid. Use Hearing Tracker's price tracker to check the latest price ranges and offers from audiologists in your area.

What do customers say about Yes Hearing?

Currently, Yes Hearing has a 4.6 out of 5 rating at Trustpilot, an online consumer review website. People like the company and its services: 9 out of 10 users rated their experience with Yes Hearing as excellent. Many people praised Yes Hearing’s outstanding customer service, appreciated the great pricing, and were happy with their product.

Even people who gave Yes Hearing a 5-star rating, however, mentioned setbacks, such as delays in setting up the initial home visit and receiving the hearing aids, or slow response times during holidays. Some offices may be dealing with staff shortages, which may also cause issues with returns and refunds. Most people were extremely forgiving in their reviews, thanks to the sincere service Yes Hearing’s team provided.

Comments about Yes Hearing on the HearingTracker Forum are generally positive. Not surprisingly, some of the discussion revolves around the value proposition of paying for extra consultations. For example, an excerpted post from user “alan1” favorably compares his new Oticon More hearing aids from Yes Hearing to his older Oticon Opn aids he'd purchased from a different audiologist:

My question is how many sessions can I reasonably expect it to take to optimize the hearing aids? Could I obtain significantly improved results by seeing an audiologists 5-6 times or even a greater number of sessions? I would invest in the sessions if I was confident they will actually result in an improvement. Also, the YES HEARING audiologists offer remote sessions as part of the purchase. Are these sessions as productive as seeing an audiologist in person? My gut feeling is that it is better to see someone in person. My old audiologist wanted to charge me $375 for one session to fit the aids. Alternative audiologists charge $100 but maybe there is value in seeing someone familiar with my case.

A typical hearing care practice bundles its hearing aids and services into one price that covers everything, including the 2-6 fitting sessions required for personalized hearing aid performance. Because the amount of post-fitting care depends on many factors— including the severity and complexity of your hearing loss—it's difficult to determine how many in-person follow-up visits you might require.

With the advent of over-the-counter (OTC) hearing aids, more hearing care practices are starting to offer separate services (e.g., reprogramming hearing aids, troubleshooting, etc.), or even special service packages, for people who don't buy the original hearing aids from them. Prices for these services can range dramatically and many prefer to offer services only for their patients.

Should you use Yes Hearing?

Yes Hearing is a great choice if you prefer in-person services and need a hearing test, but don’t want to visit a clinic. If this is your first time getting a hearing aid, Yes Hearing’s team will walk you through the entire process, and a licensed audiologist will personally fit your hearing aids and show you how to use them.

You might spend a little more than you would with other online hearing aid retailers, but your up-front cost will be lower than at your local audiologist clinic. Just keep in mind that Yes Hearing’s monthly or annual rate for ongoing care can add up quickly.

Possible alternatives to Yes Hearing

Yes Hearing will come to you. But if you don’t mind visiting a local clinic, other hearing care providers can offer steeper savings for similar services—and there are also other online options.

1. Hear.com. Like Yes Hearing, Hear.com chaperones your hearing care journey and partners you with a local care provider for services like hearing tests, fittings, and follow-up care. Per default, the initial steps are in-person, but you can opt for the tele-audiology journey if you prefer remote services. Through the Hear.com app, you can manage your hearing aid, schedule appointments, and keep in touch with your consultant for continued support.
2. Costco Hearing Aid Centers. With Costco hearing aids, if you are a member, you can get a free hearing test and high-end hearing aids for as little as $1,499 per pair. Not only do Costco’s hearing aids come with a professional fitting, but you’ll also receive real-ear measurements, free follow-up appointments, hearing aid cleanings, the standard 3-year warranty, and two years of damage coverage with no deductible. Sam's Club hearing aids are also an option; however, they offer only one brand (Lucid), and their hearing aids are locked, meaning only Sam's Club professionals can adjust them.
3. Audicus. Audicus offers a number of quality hearing aids from global hearing aid manufacturers with professionally administered remote fittings and assistance for prices ranging from $699 to $1699 per ear.
4. Check for local hearing aid discounts. HearingTracker hosts a platform for audiologists to post Local Hearing Aid Discounts. This is a great place to start if you’re trying to get your bearings. You’ll see a selection of discounted hearing aids available in your area, how much they cost, and what’s included. ZipHearing also offers reduced prices on professionally-fitted hearing aids.
5. Over-the-Counter Hearing Aids. If you have mild-to-moderate hearing loss and won’t require extended services, OTC hearing aids are a great budget option. The downside is that you’ll need to customize or fit them yourself.

Before you commit to any of the options above, check your insurance’s hearing loss coverage and whether it includes out-of-network providers. If TruHearing handles your hearing healthcare benefits, you could save up to 60% compared to a local clinic. Financing is also an option and there are various ways to cut out-of-pocket costs, which HearingTracker details in A Guide to Paying for Hearing Aids.