ZipHearing Review: A Good Deal for Buying a Hearing Aid?

On average, ZipHearing saves its customers over $1,000 on hearing aids. Priced at around $4,500 per pair, ZipHearing aids include personalized fittings, initial supplies, and one year of in-person care. But is that a good deal for you?

We’ll help you understand what exactly ZipHearing offers, so you can decide if their services are right for you.

What is ZipHearing and who should use it?

ZipHearing is an online hearing aid retailer that collaborates with trusted global manufacturers and local clinics to offer you top-notch hearing aids complete with in-person care and substantial savings.

Started by company President Jeff Hall in 2014, ZipHearing was created to overcome the obstacles and questions when seeking a great hearing solution, making the purchase of hearing aids more fair and transparent for consumers. The company does this by first understanding your needs then connecting you with a trusted hearing care professional that has partnered with them to provide good hearing aids and hearing care services. In fact, according to the company, 95% of Americans live within 9 miles of one of ZipHearing’s over 600 local audiologists and hearing aid dispensers.

Following its mission to “make buying hearing aids easy, affordable, and risk-free,” ZipHearing facilitates your hearing aid purchase, offers savings of up to 50% below retail prices, and guarantees a 100% same-day refund if you return your hearing aids within the first 45 days.

ZipHearing could be the right choice if you value face-to-face care at a local clinic and wish to have someone help you navigate your hearing care journey, while still enjoying significant savings.

How does ZipHearing work?

ZipHearing is your partner in navigating your hearing aid purchase and your first year with your new aids. Here’s how that process works:

1. Visit ZipHearing.com. Dial the phone number at the top of their website. They’ll answer your questions and provide you with the details about your local ZipHearing provider(s).
2. Next, call your local provider to schedule your hearing aid consultation.
3. During the in-person consultation, you can take a hearing test Note that this might be an additional charge of up to $150. You can also bring the results of a recent hearing test to the appointment.
4. Based on your test results, the provider will discuss hearing aid options with you, and you can place an order with them if desired.
5. Within two hours of ordering your hearing aids, expect a call from ZipHearing to settle payment details and any other questions you may have, including filing an insurance claim.
6. ZipHearing will ship your hearing aids to your local provider within approximately three business days.
7. When you pick up your hearing aids, the local provider will custom-program them for your unique hearing profile. This may take more than one appointment.

What’s included when you purchase hearing aids from ZipHearing?

Your purchase includes your hearing aids, an in-person fitting, face-to-face follow-up care during your first year, initial cleaning and maintenance supplies, a charger or a one-year supply of batteries, and a 3-year warranty that covers free repairs, as well as loss and damage with a deductible of $350 per hearing aid.

Your purchase also comes with a 45-day money-back guarantee. ZipHearing promises a 100% same-day refund if you return your hearing aids within the trial period.

Excluded from your purchase and the money-back guarantee are hearing tests, custom earmolds ($50 each when purchased through ZipHearing), and accessories.

As noted above, your purchase does not include a hearing test, which can cost up to $150. However, if you end up ordering hearing aids, ZipHearing will discount your total by the amount you spent on your hearing test with their provider; you might have to ask for this discount.

What happens after your first year with ZipHearing?

Follow-up care with your local provider is free during the first year, but you will have to pay up to $65 per appointment thereafter—which is substantially less than the “going rate” for follow-up care.

HearingTracker asked ZipHearing for how long this price was guaranteed, and Jeff Hall, the founder, told us “As of today, indefinitely. However, the service plan and fee structure are likely to change here in the coming months.”

Be sure to ask about this when you’re ready to place an order.

Which hearing aids does ZipHearing offer?

ZipHearing sells hearing aids by all the leading brands, including Phonak, ReSound, Starkey, Widex, Signia, and Oticon.

Current flagship models available at ZipHearing include the Phonak Audéo Infinio Ultra Sphere, Oticon Intent, Starkey Omega AI, Oticon Zeal, ReSound Vivia, Signia Pure Charge&Go IX, and Widex Allure. You can browse ZipHearing’s shop to review all current models on offer. Being a licensed retailer, they will always aim to have access to the latest releases.

How much do ZipHearing hearing aids cost?

ZipHearing prices range from $2,098 to $4,598 per pair, depending on the hearing aid model and technology level you need. Presently, all prices are listed publicly. When new models are added, you might have to chat with a ZipHearing representative to get quotes. If you only need a single hearing aid, ZipHearing can accommodate that, too, and you’ll simply pay half the price.

Is ZipHearing really cheaper?

The average price for a pair of hearing aids purchased from ZipHearing is $4,500. Based on the company’s own estimates, that’s 25% below the prices paid for similar devices, based on HearingTracker’s hearing aid cost survey.

Keep in mind that only the first year of care and, by way of a discount, your first hearing test are included in your purchase. Your remaining care is unbundled from your hearing aid purchase price, enabling these impressive upfront savings.

For context: You should have your hearing tested at least once a year. You will also need a continued supply of replacement parts, cleaning tools, and possibly batteries. Depending on the number of appointments you need, for example, to re-fit your hearing aids after a hearing test, for a professional hearing aid cleaning or repair, or for other adjustments, your expenses could add up to a few hundred dollars per year. Over the roughly 5-years lifetime of your hearing aids, this could easily amount to $1,000 or more on top of your initial purchase price.

Does ZipHearing accept insurance?

No, but they can do a benefits check for you. If your insurance covers out-of-network providers, ZipHearing can file an insurance claim for you. Since your insurance will reimburse you directly, you will still have to cover the ZipHearing bill in full.

What are customers saying about ZipHearing?

An overwhelming majority of ZipHearing customers praise the company for offering a painless experience, being incredibly helpful, and saving them money. Their above-average service earned ZipHearing a 4.6 rating on Trustpilot.

Here is an excerpt of a comment from July 2026 that highlights the value ZipHearing can offer:

Here is a comment from February 2026 that addresses how ZipHearing handles insurance claims:

What are common complaints about ZipHearing?

ZipHearing holds 98% 5- and 4-star ratings at TrustPilot. 10 out of 700+ reviewers rated ZipHearing 3-stars or less. Here is a summary of these complaints:

1. Local provider competence and responsiveness (4 of 10, spanning 2018 to 2026)
   Reviewers noted the lack of Real Ear Measurements, as well as poor provider availability or responsiveness.
2. ZipHearing’s own conduct (3 of 10, all 2024 to 2025)
   One reviewer dealt with an unresponsive ZipHearing representative, which resulted in missed timelines. Others made statements that don’t align with how ZipHearing works.
3. Insurance (2 of 10, 2020 and 2026)
   One reviewer was disappointed that ZipHearing doesn’t accept insurance. Another one wasn’t reimbursed by their insurance because ZipHearing referred them to an out-of-network provider.
4. Network density (1 primary, also mentioned elsewhere)
   Not everyone lives within 9 miles of a ZipHearing provider.
5. Product fit guidance (1 of 10)
   The local provider ordered hearing aids that weren’t compatible with the customer’s phone. This was in 2019 and may since have been addressed by ZipHearing’s checkout process.

Should you use ZipHearing?

You should use ZipHearing if you value the convenience of a remote facilitator connecting you with local care providers and handling payments and insurance claims on your behalf. ZipHearing has built a dependable network of local hearing care providers and customers praise the company for its support. This makes ZipHearing a great choice for those who prefer face-to-face care at a local clinic with significant savings upfront.

ZipHearing Alternatives

ZipHearing offers excellent service at a great price, but you’ll have to travel to a local hearing care professional for in-person services. If you’re looking for more significant savings or remote care alternatives, consider the following options:

• Hear.com: The basic premise of Hear.com’s service is similar to ZipHearing: The company puts you in touch with one of their local care providers and facilitates the process. Unlike ZipHearing’s one-year plan, however, Hear.com’s package includes three years of care and optional remote care, including a remote hearing test. Hear.com’s mobile app, where you can reach out to your consultant, schedule appointments, or access help and support documentation, completes the experience.
• Yes Hearing: What sets Yes Hearing apart from ZipHearing and Hear.com is that a licensed hearing care professional will come to your house to perform a hearing test and the hearing aid fitting. Follow-up appointments can be in-person at your home or remote, depending on what you need. Yes Hearing also offers an annual or month-by-month subscription service to cover your hearing care and hearing aid supplies for as long as you need.
• Injoy Hearing: Injoy sells prescription hearing aids from six major prescription hearing aid manufacturers (Phonak, Starkey, ReSound, Signia, Oticon, and Widex) online, with programming and follow-up handled remotely by licensed providers over video. Pairs run roughly $1,250 to $3,500 (updated August 2026), and every customer gets the same care tier: a 60-day trial, a four-year warranty, and lifetime adjustments at no added cost.
• Audicus: The mission of Audicus is to offer lower-priced quality hearing aids with virtual fitting and remote care support from audiologists and hearing aid specialists. The company offers a variety of subscription and service plans, including a unique premium subscription that allows you to update your hearing aids every 18 months.
• OTC Hearing Aids: If your hearing loss is mild-to-moderate and you don’t require advanced care, over-the-counter (OTC) hearing aids, available online or at a local store, could be a sound choice. While OTC hearing aids are most likely the cheapest option, they will be less powerful than full-fledged hearing aids, and you will have the customize or fit them yourself using a mobile app. The biggest risk with OTC hearing aids is that you could underestimate your hearing loss and hence miss out on the care you need.

Don’t Forget Your Own Insurance

Have you checked if your healthcare insurance covers hearing loss and out-of-network providers? Before selecting one of the options above, make sure you won’t lose out on potential benefits you’ve already paid for.