App directory

Sennheiser MobileConnect

Sennheiser

Streams compatible venue audio over Wi-Fi to a phone and connected listening devices.

Official information

Features

Audio input & output

  • Conditional: Live outputs7, 8Headphone audio · Hearing device audio · On-screen text

Listening assistance

  • Conditional: Speech enhancement9
  • Conditional: Venue audio10
  • Conditional: Listening-volume control11
  • Conditional: Wired-headphone output12
  • Conditional: Bluetooth-headphone output13
  • Conditional: Venue requirements14Venue Wi-Fi system

Compatibility

  • Supported: Required hardwareMobileConnect Station at the venue · venue WiFi network · smartphone · wired or Bluetooth headphones, or an induction neck loop for T-coil hearing aids/cochlear implants

Availability & access

  • Supported: Account requirementNone
  • Conditional: Service eligibility1Open access
  • Conditional: Ongoing free core functionality2
  • Not supported: Professional enrollment required3
  • Not supported: Hearing device required4
  • Conditional: Internet required5

Accessibility

  • Supported: Dark appearance

Privacy & data

  • Conditional: Audio sent off device6
  1. Requires a MobileConnect-equipped venue (MobileConnect Station) and a phone on the same venue WiFi. Any attendee can use it at no charge; the venue operator decides which channels are available and may protect a channel with a PIN.
  2. Requires a MobileConnect-equipped venue (MobileConnect Station) and a phone on the same venue WiFi.
  3. No clinician or user registration is involved; the venue operator must run a MobileConnect system.
  4. Hearing aids or cochlear implants are optional; wired headphones work, and hearing aids/CIs can be used via an induction neck loop (T-coil) or Bluetooth.
  5. Manager Mode venue systems need internet for the MobileConnect Manager (authentication and updates). This is a venue-side requirement, not a listener account requirement.
  6. Only when the listener uses Audience Mic (talk-back) at a venue whose operator has enabled it; phone-microphone audio is sent over the venue WiFi to the MobileConnect Station and the room sound system. Listening alone receives audio rather than sending it.
  7. Requires a MobileConnect-equipped venue (MobileConnect Station) and a phone on the same venue WiFi. Hearing-aid/CI listening is documented via an induction neck loop with the device in T position, or via Bluetooth (not lip-sync).
  8. Only with legacy Sennheiser CinemaConnect systems that provide subtitles; MobileConnect venue streams themselves are audio-only.
  9. Requires a MobileConnect-equipped venue (MobileConnect Station) and a phone on the same venue WiFi. Personal Hearing Assistant processing applies to the received venue stream.
  10. Only works at venues equipped with the compatible MobileConnect system.
  11. Requires a MobileConnect-equipped venue (MobileConnect Station) and a phone on the same venue WiFi. Documented in the 2015 Personal Hearing launch announcement by the co-developer; current-version wording on Sennheiser pages is "customizable audio control".
  12. Requires a MobileConnect-equipped venue (MobileConnect Station) and a phone on the same venue WiFi. Phones without a 3.5 mm jack need a Lightning or USB-C adapter; Sennheiser recommends wired listening to avoid Bluetooth delay.
  13. Requires a MobileConnect-equipped venue (MobileConnect Station) and a phone on the same venue WiFi. Bluetooth headphones and hearing aids work, but Bluetooth below version 5.2 adds latency so audio will not be lip-sync.
  14. Only available at equipped venues.

App Store ratings & reviews

144 ratings

Praise

  • One reviewer welcomes easier access to venue audio.

Complaints

  • One reviewer reports Bluetooth delay and distortion and asks for a clearer advance warning; another requests captions.

App Store rating for the US store as of Nov 9, 2026. Review themes come from 2 sampled reviews. Read reviews on App Store

Google Play ratings & reviews

414 ratings

Complaints

  • Some users cannot connect or find setup difficult.
  • Delay, audio levels and repeated dropouts interfere with some venue experiences.

Mixed reports

  • Theatre listening can work well, but successful setup and local Wi-Fi matter.

Google Play rating for the US store as of Nov 9, 2026. Review themes come from 20 sampled reviews. Read reviews on Google Play