App directory

Sorenson ntouch

Sorenson

Video Relay Service for sign-language communication through an interpreter.

Features

Unless noted, features apply to iPhone, iPad, Android, Mac, and Windows.

Calls

  • Conditional: Phone-number porting10
  • Conditional: International calling11
  • Conditional: Video Relay Service12iPhone · Android only

Audio input & output

  • Conditional: Audio inputs13Device microphone · External microphoneiPhone · iPad only

Compatibility

  • Supported: Required hardwarewebcamMac · Windows only

Availability & access

  • Conditional: Sign languages1ASL
  • Supported: Service eligibility2Qualifying hearing loss · Other
  • Conditional: Ongoing free core functionality3
  • Supported: Internet required

Accessibility

  • Conditional: Keyboard navigation4Windows only
  • Supported: Dark appearanceiPhone · iPad · Android only
  • Supported: Landscape displayiPhone · iPad · Android only

Privacy & data

  • Supported: Audio retention50 days
  • Supported: Audio sent off device6
  • Conditional: Delete recordings7
  • Conditional: Delete account8
  • Conditional: Download personal data9
  1. Requires an eligible, FCC-registered Sorenson VRS account; calls are interpreted by a sign-language interpreter.
  2. US Video Relay Service rules: users must have a speech or hearing disability, need VRS to communicate, and be registered (identity-verified) in the FCC TRS User Registration Database ("other").
  3. Requires an eligible, FCC-registered Sorenson VRS account; calls are interpreted by a sign-language interpreter. Cost is paid by the FCC-administered TRS Fund.
  4. Keyboard operation is documented only for the Incoming Call dialog in ntouch PC; full-app keyboard operation is not documented.
  5. Refers to the processing copy of relay-call audio/signing per Sorenson’s company-wide Privacy Policy; SignMail video messages are separate saved content.
  6. Applies to relay calls; stated in Sorenson’s company-wide Privacy Policy (covers VRS and CaptionCall), not an ntouch-specific document.
  7. Applies to received SignMail video messages; relay calls themselves are not recorded by the app.
  8. Account closure by contacting Sorenson; in-app deletion request only where the mobile app offers it.
  9. A right under applicable U.S. state privacy laws (requests via privacy@sorenson.com, Your Privacy Choices or phone); not a self-service in-app export.
  10. Ports an existing VRS (videophone) number from another VRS provider; requires a signed Letter of Authorization. Requires an eligible, FCC-registered Sorenson VRS account; calls are interpreted by a sign-language interpreter.
  11. Only while travelling abroad, only calls from the visited country to the U.S., and only after pre-registering travel dates, number and regions with Sorenson (FCC waiver needed beyond one year). Calls between two non-U.S. locations are not permitted.
  12. Interpreter-mediated sign-language relay; eligibility, country and sign language must be checked.
  13. Microphone audio is used only when the "Use Voice" (voice carry-over) setting is turned on; external microphone means a Bluetooth headset.

App Store ratings & reviews

509 ratings

Complaints

  • The recent sampled reviews describe missed or failed calls, unavailable interpreters and a black camera screen.

App Store rating for the US store as of Nov 9, 2026. Review themes come from 4 sampled reviews. Read reviews on App Store

Google Play ratings & reviews

6,526 ratings

Praise

  • Some users value the communication service and report working or improved use.

Complaints

  • Call alerts, video stability and incoming calls cause recurring problems.
  • Other comments concern account access or the associated relay service.

Google Play rating for the US store as of Nov 9, 2026. Review themes come from 36 sampled reviews. Read reviews on Google Play

Details come from the developer’s official documentation and store listings, last checked Nov 8, 2026. We have not tested this app hands-on. Features can depend on your hearing devices, phone and plan, so confirm compatibility with the manufacturer.

Sources: sorenson.com · play.google.com · Suggest a correction