App directory
Sorenson ntouch
Sorenson
Video Relay Service for sign-language communication through an interpreter.
Features
Calls
Audio input & output
- Conditional: Audio inputs13Device microphone · External microphoneiPhone · iPad only
Compatibility
- Supported: Required hardwarewebcamMac · Windows only
Availability & access
Accessibility
- Conditional: Keyboard navigation4Windows only
- Supported: Dark appearanceiPhone · iPad · Android only
- Supported: Landscape displayiPhone · iPad · Android only
Privacy & data
- Requires an eligible, FCC-registered Sorenson VRS account; calls are interpreted by a sign-language interpreter.
- US Video Relay Service rules: users must have a speech or hearing disability, need VRS to communicate, and be registered (identity-verified) in the FCC TRS User Registration Database ("other").
- Requires an eligible, FCC-registered Sorenson VRS account; calls are interpreted by a sign-language interpreter. Cost is paid by the FCC-administered TRS Fund.
- Keyboard operation is documented only for the Incoming Call dialog in ntouch PC; full-app keyboard operation is not documented.
- Refers to the processing copy of relay-call audio/signing per Sorenson’s company-wide Privacy Policy; SignMail video messages are separate saved content.
- Applies to relay calls; stated in Sorenson’s company-wide Privacy Policy (covers VRS and CaptionCall), not an ntouch-specific document.
- Applies to received SignMail video messages; relay calls themselves are not recorded by the app.
- Account closure by contacting Sorenson; in-app deletion request only where the mobile app offers it.
- A right under applicable U.S. state privacy laws (requests via privacy@sorenson.com, Your Privacy Choices or phone); not a self-service in-app export.
- Ports an existing VRS (videophone) number from another VRS provider; requires a signed Letter of Authorization. Requires an eligible, FCC-registered Sorenson VRS account; calls are interpreted by a sign-language interpreter.
- Only while travelling abroad, only calls from the visited country to the U.S., and only after pre-registering travel dates, number and regions with Sorenson (FCC waiver needed beyond one year). Calls between two non-U.S. locations are not permitted.
- Interpreter-mediated sign-language relay; eligibility, country and sign language must be checked.
- Microphone audio is used only when the "Use Voice" (voice carry-over) setting is turned on; external microphone means a Bluetooth headset.
App Store ratings & reviews
Complaints
- The recent sampled reviews describe missed or failed calls, unavailable interpreters and a black camera screen.
Google Play ratings & reviews
Praise
- Some users value the communication service and report working or improved use.
Complaints
- Call alerts, video stability and incoming calls cause recurring problems.
- Other comments concern account access or the associated relay service.
