Muse, our most popular hearing aid family ever, continues to help patients hear better so they can live better every single day.
With the improved Acuity OS 2 and accessory enhancements, Muse is even better — offering more ways to increase patient acceptance, personalization, convenience and confidence.
Synergy also incorporates 900sync Technology, our patient preferred wireless technology, delivering a pristine audio experience that is made to aid unilateral loss with our new Muse CROS System as well as improve phone understanding with our new ear-to-ear phone streaming.
Model details listed above may be incomplete or inaccurate. For full specifications please refer to product specifications published by the original equipment manufacturer. To suggest a correction to the details listed, please email firstname.lastname@example.org.
Technology specifications listed above may be incomplete or inaccurate. For full specifications please refer to product specifications published by the original equipment manufacturer. To suggest a correction to the details listed, please email email@example.com.
Hearing aid reviews are fundamentally different from reviews for most other consumer electronic products. The reason is because individual factors, like degree of hearing loss, have a profound effect one's success and overall satisfaction with the product. When purchasing a hearing aid, you'll need to consider more than just your hearing outcome ... Continue reading
Hearing Tracker uses a ten-question survey to assess consumer feedback on hearing aids. The percentage bars below reflect the average ratings provided per question, averaged across all hearing aids belonging to this family of devices. Note: Original answers provided in star rating format.
These are my first rechargeable hearing aids and so far that aspect is working well. The are actually the Muse IQ i2400R, not the older i2400. I upgraded from Starkey Z-Series and Starkey Wi series before that, so I am used to Starkey. It did take a few programming sessions to sound the way I want even though the initial program was transferred from my Z's. I also use the Surflink Mobile 2 for iPhone Bluetooth connectivity and for occasional music streaming. I have used the Surflink since my Wi's so nothing new there and works just as well.
These are my first rechargeable hearing aids and so far that aspect is working well. I upgraded from Starkey Z-Series and Starkey Wi series before that, so I am used to Starkey. It did take a few programming sessions to sound the way I want even though the initial program was transferred from my Z's.
The next question cannot be answered because you don't list mine. I have the Muse IQ i2400 R.
I am sorry, but I hate these hearing aides. They go through batteries like crazy. Music sounds terrible. I can’t tell which direction noise is coming from half the time. They cut in and out and the right hearing aide is currently not working at all after only 3 weeks use. They don’t come with an app like Starkey hearing aids. They don’t have a find hearing aid option. You can’t Adjust anything on them . You have to go to the audiologist to get them adjusted and they have never been adjusted very good as far as I can tell. I want to get a different hearing aide as soon as I am able because I can’t take wearing these things for much longer.
The aids seem to have problems with the electronics. They have been sent back to the provider twice in two years, the last time they were completely replaced. I have no issue with the customer service, that has been just fine. My issue is with the problems that have caused me to work with customer service to begin with. It has also been very difficult to arrive at proper settings for my hearing loss, even though it is only moderate.
I have had a few issues from the first day, some have been resolved-some not. The provider I chose only has an audiologist in the office two days a week so getting in to have anything adjusted is problematic.
Given my level of hearing loss, almost anything would be a vast improvement over my natural hearing. They do have a much better T-coil then anything I have had before. The surflink mobile 2 works very well as a remote and being able to stream phone or music directly to my hearing aids helps a lot, but Bluetooth connections are kind of hit or miss.
Just to note, the repair that was needed seemed to be due to sweat damage to the microphones, at least that was our best guess. Starkey replaced the aid under warranty at no cost.
The high pitch sounds I've been missing are back. In restaurants everything is just louder. I still can't hear people near me for the din around me. Very disappointing. I have to turn them down when I get into the because of the terrible feedback squeal and I can't touch my hair with my hand due to the feedback squeal.
I'm 66 and still working in office administration. My biggest problem is the phone. When I used the phone speaker, my understanding of the caller's conversation is a bit better, but in an office environment, I cannot use the speaker all the time, specially if other people are taking as well.
I have tried the "phone program" but I found it useless since it takes forever to connect and produces very loud shrieking noises. My audiologist has not been able to solve this problem. I ws provided with a magnet for the office phone, but that doesn't work either.
Any ideas would be appreciated.
I have been wearing hearing aids since 2003. This is my fourth set, which I got about a year ago. Each new model I have had is a significant improvement over the previous version. The Muse is the best by far of all the aids I’ve had. The use of the Surflink Remote and the Surflink Media device have made television viewing enjoyable again. I have made multiple trips to my provider and with his help the setup is excellent.
First it is important to recognize that those of us with impaired hearing will never hear normally again. Hearing aids, even when optimized are still a compromise when compared to someone with normal hearing. My own hearing loss is in the high frequency area as a result of military artillery fire. For the record I have custom ear molds which are vastly superior to the little rubber domes.
I have the four channels set up with each successive channel having less treble boost. This is done to allow for different hearing environments, particularly with TV. With the Surflink Remote and Surflink Media I can make almost any TV broadcast or movie pleasant. Normal conversation is also very good except for noisy restaurants and bars.
The negatives are few and not deal breakers by any means. 1. No iPhone apps. 2. The microphone covers have little vents that get clogged over time with dust and the aids’ performance deteriorates until they are replaced. I vacuum them with a hearing aid mitey-vac which helps but doesn’t eliminate the problem. 3. When connected to the Surflink Media and watching TV, normal conversation is difficult.
All in all these are the best hearing aids I have ever had- essentially no feedback whistle, good music listening (you may want to pick a channel specifically for music and have the feedback disabled to prevent frequency shifting). With perseverance and a competent dedicated provider you can get these aids set up properly and hear much better.
I've been wearing the hearing aids for about three months now. At 71, I have significant to serious hearing loss at higher frequencies. Overall I like them, but of course I have nothing to compare them to. I am beginning to appreciate the often subtle benefits of hearing better, just as my aud said I would. Ordinary conversation, music, movies, ambient sounds all are clearer and better. The one issue is in a loud and crowded restaurant. It's like being w/o aids again. I miss whole sentences. At my request, my aud programmed the aids so I can't mess with volume etc. I wanted a baseline. I'll change that in three months. I'll see if using volume and directional controls will help. As for comfort, I'm developing a tick, touching my ears to ensure the microphones in my ears haven't worked themselves out. I'm still not clear how deep in the ear they should be. I wear glasses and the stems compete with hearing aid for space. I have thin stems and works. The rechargeable feature is great. No problems so far.
My hearing aids are doing great. I would recommend them to anyone one who needs help with hearing. They make a world of difference in hearing. I have showed them off to people and have told them about the great service I received when I got them
I'm still learning with my Starkey HA's and getting used to the different sounds. I believe they lowered voices a bit too much and will probably go in and have that adjusted. I do get slight whistles occasionally and am not sure what that is. It is still so new that I couldn't really give an opinion as to whether I'm satisfied or not.
I have really small ear canals, so finding the right dome size took two tries. Also, I decided to get custom longer receiver wires so that my HA's would fit below where my glasses sit behind my ears. This has created one problem - the longer wires act as antennas that create a crackling noise when I'm exposed to EMF (which is most of the time), which is worse in my left ear. I use my HA's not for hearing loss, but for TRT and Hyperacusis treatment. So far, they have been easy to keep clean and relatively easy to care for. I wish bluetooth capabilities were built in or a streamer device was included for the price. For tinitus and hyperacusis treatment, I highly recommend using these HA's in the place of sound generators because the white noise or pink noise pitches can be customized. This was the selling point for me. I wanted to have the white/pink noise shaped so that I could tolerate it and still benefit. For this purpose, these HA's have worked out very well. Because I do not have hearing loss and I'm not using them for amplification at all, I cannot provide a review of more traditional features and uses. I hope this helps someone else who has hyperacusis!
Some of my ratings are inappropriate because I'm trying a demo set for a few days, and comparing them to my older Oticon Agil instruments. I'm not hearing significant improvement, and the controls -- both the buttons on the instruments and the "SurfLink 2" remote -- are significantly less useful than the ones on the Oticons. This may be because I still don't quite know how to use them, and I'm hoping my consultant, whom I've been satisfied with for many years, will offer help with that. At the moment, however, I would return them.
I've been wearing aids for 6 years or so. I started with OTICON aids and they were great from the getgo. The VA offers replacements in 5 years so I applied for new ones hoping for advanced technology, etc. plus they were getting hard to keep in my ears over time.(OTICON with hard ear buds) I'm VERY active, working on cars (over & underneath), yard work, exercising, etc. I got my new aids a few months ago and they (Starkey Muse) came with soft ear buds. They kept coming loose and falling off my head. I told my audiologist who tried new soft ear buds but it didn't help. Then they ordered hard ear buds which I'm using now. They are better now but still came loose during activity. Also they come loose when I use my glasses which I use and remove frequently. I had very little problem with my OTICONS. We tried different receivers with longer wires. They're better but I need to check often to be sure they're still in my ears. Also I'm finding that when talking, background noises (side, behind, overhead) override voices in frontal conversation. I haven't used the "Surflink 2" system that was supplied with the new aids yet. It looks like another trip to the audiologist is in order. Salem Audiology is VERY responsive to my needs, thankfully. I'm extremely pleased with them. I'm also a veteran and my aids are financed thru their Tricare system which is SUPER. William A. Dixon
After each adjustment, wear the aids for a week or so to adapt to the changes. Make notes as you go along to help out the Technician making the changes and to give yourself a record of where you've been, in case you need to go back to that point. I developed an ear canal itch after a few days of wear. My Audiologist suggest a product called "ProEar" made by MiraCell, which was a great help.
Not too good. I've had them since Sept. 12, 2016. I am a veteran and am working thru the DVA Tri-West system, with Carol Sayer AuD at Salem Audiology in Salem, Oregon. For the past 5 years I have been wearing OTICON hearing aids issued by the DVA in Hillsboro, OR. and they have been called out of date. These Starkey aids were sent by the DVA as my new replacements. They came with soft ear molds instead of hard plastic ones I was used to. They kept falling out of my ears so my audiologist replaced the ear molds with some small black rubber ones (temporarily I hope) until my hard, plastic ones arrive. Hopefully fairly quickly. These temp. ear molds are uncomfortable and come out when eating or talking. They don't work well on the telephone either. So far, unsatisfactory. I'm unable to offer comments until they are more reliable.
I've been wearing hearings aids for over 10 years. About 6 months before writing this review I suddenly lost most of the hearing in one ear. This change required a bicros solution wherein the bad ear needed to be fitted with a device that would transmit sound to the hearing aid in the good ear. The newly released Starkey Muse provided this solution.
Overall the Starkeys work very well. My audiologist created 4 different programs to deal with different situations (speech in noise, music, etc). Music sounds more natural than with other hearing aids I have worn. Feedback control is excellent. I perspire profusely, and I find they are not affected by this (as was the case with other hearing aids I have worn). They are the most comfortable aids I have ever worn. I still have some difficulty with understanding speech after the sudden hearing loss in the ear. But before getting the Starkeys I tried other brands (Oticon, America Hears) and they were even less effective.
Another plus for the Starkeys (if you are a patriotic soul) is that they are the only American-made hearing aids on the market.
Use the form below to leave a quick comment about the Starkey Muse. Alternatively, consider providing more thorough feedback using our hearing aid review system. If you review your hearing aids using our review system, we'll send you a $5 promotional credit for use in our hearing aid battery shop as a special thank you. Review your hearing aids now.
How much does your hearing aid help you to hear speech in quiet environments
How much does your hearing aid help you to hear speech in noisy situations (restaurants, crowds, etc)
How much does your hearing aid help you to hear speech on the phone
How clear and natural is sound while wearing your hearing aid
How much does your hearing aid improve your hearing for music
How comfortable is the hearing aid
How reliable is the hearing aid
Does the hearing aid do a good job of stopping unwanted feedback (buzzing and whistling)
How much does the hearing aid improve your hearing
How would you rate the value of your hearing aid
About Average Retail Prices
When a local clinic creates a deal for a pair of hearing aids on Hearing Tracker, we ask them to provide their typical retail price for in addition to their offer price. In order to create an average retail price, we take the average of these advertiser-inputted retail prices (across all local clinics throughout the United States).
When viewing average retail prices, or percent-off figures, we recommend you keep a couple things in mind. First, retail prices vary regionally. So, average retail prices shown may be higher or lower than what is realistic in your region. Second, retail prices stated by local clinics are the prices that would normally be charged for a pair of hearing aids with a standard service and warranty package. So, when looking at percent-off figures, keep in mind that the baseline retail average for these figures may be a set of prices that offer more (or less) than what is being offered in a given deal.