ClearCaptions Mobile
ClearCaptions, LLC
Provides captions for incoming and outgoing telephone calls on iPhone and iPad for eligible US users with hearing loss.
What ClearCaptions Mobile does
ClearCaptions Mobile captions incoming and outgoing phone calls on iPhone and iPad. Eligible US residents with hearing loss register for a dedicated captioned-call number and use the service over Wi-Fi or cellular data. The app includes captioned voicemail, three-way calling, saved call captions and text appearance controls. Service is funded for qualifying users; a free app listing does not remove eligibility or connection requirements.
How it compares
US eligibility required, like other captioned-call services
Like CaptionCall Mobile and InnoCaption, ClearCaptions Mobile requires US eligibility and registration. A free download does not mean anyone can use the calling service.
Calling tools similar to CaptionCall Mobile
ClearCaptions Mobile captions incoming and outgoing calls, voicemail and three-way calls. CaptionCall Mobile offers the same types of calling tools, so compare device support and setup requirements.
Saved call text, like CaptionCall Mobile and Rylo
ClearCaptions Mobile saves call captions and lets you adjust their appearance. CaptionCall Mobile and Rylo also save call transcripts for later review.
Features
Calls
- Supported: Telephone captions
- Supported: Incoming call captions
- Supported: Outgoing call captions
- Supported: Captioned voicemail
- Supported: Saved call transcripts
- Supported: Call forwarding1
- Supported: Conference-call captions
Audio input & output
- Supported: Audio inputsTelephone service
- Supported: Live outputsOn-screen text
Availability & access
- Supported: Account requirementRequired
- Supported: Service eligibilityQualifying hearing loss · Residency requirement
- Supported: Ongoing free core functionality
- Supported: Internet required
Accessibility
- Supported: Caption text size
- Supported: Caption display controlsText size · Color
- The provider documents forwarding incoming mobile calls to the dedicated ClearCaptions number.
App Store ratings & reviews
Praise
- 2019–2025 reviewers describe useful mobile caption calling, readable text, easier family conversations or helpful support. General service appreciation does not prove a clinical outcome, emergency reliability or measured caption performance.
Complaints
- 2019–2026 reviews describe app/call instability, missed or voicemail-routed calls, unavailable captions, delayed/incorrect words and setup/login trouble. A September 2025 review specifically reports a password-reset crash after an iPhone update. Captured reviews have no version identifiers; the sample does not show a general failure rate or verify later fixes.
Mixed reports
- 2019–2025 comments raise forwarding/caller-ID issues, support accessibility, missing-call notifications, transcript export, Android availability and spam blocking. Some concern interactions with home-phone hardware, hearing aids or carrier service, rather than an isolated software defect. One January 2022 reviewer says support restored operation; preserve that reported resolution. A complaint about charges does not override the provider’s current funded-service eligibility rules.