Hamilton Mobile CapTel
Hamilton Relay Inc
Formerly Hamilton CapTel Connect, Hamilton CapTel
Provides captioned telephone calls and voicemail for eligible registered users with hearing loss.
What Hamilton Mobile CapTel does
Hamilton Mobile CapTel provides captioned incoming and outgoing calls, captioned voicemail and call-caption review. Eligible users register for a Hamilton account and connect over the internet. Caption appearance can be adjusted, and Browser Caption Viewing shows a mobile call’s captions on a larger computer screen. The provider offers automated and operator-assisted caption preferences; their availability does not establish a measured accuracy result.
How it compares
US eligibility required, like other captioned-call services
Like CaptionCall Mobile and InnoCaption, Hamilton Mobile CapTel is a calling service with US eligibility and registration requirements. It needs an internet connection for captions.
Existing-number forwarding, like CaptionCall Mobile
Hamilton supports forwarding calls from an existing number to its service. CaptionCall Mobile also uses a forwarding setup for calls to your existing mobile number; check carrier support before switching.
Phone-call captions on a computer, rather than meeting captions
Hamilton's Browser Caption Viewing displays your mobile call's captions on a logged-in computer. If you need captions inside a video meeting instead, Google Meet, Microsoft Teams and Zoom have their own caption tools.
Features
Captions
Calls
- Supported: Telephone captions
- Supported: Incoming call captions
- Supported: Outgoing call captions
- Supported: Captioned voicemail
- Supported: Saved call transcripts
- Supported: Call forwarding
Audio input & output
- Supported: Live outputsOn-screen text
Availability & access
- Supported: Account requirementRequired
- Supported: Service eligibility1Qualifying hearing loss · Residency requirement · Age requirement
- Supported: Ongoing free core functionality
- Supported: Internet required
Accessibility
- Supported: Caption text size
- Supported: Caption contrast controls
- Supported: Caption display controlsText size · Color · Contrast
- Adults register with qualifying hearing loss and US eligibility; special guardian-supported restricted accounts for children are outside this intake.
- Browser Caption Viewing mirrors a mobile call on a logged-in computer browser.
- The app offers Auto and operator-facilitated Assisted caption preferences; this does not establish a documented in-call mode-switch control.
App Store ratings & reviews
Praise
- March 2022 reviewers described useful captioned calling and requested offline availability. User accuracy percentages are not imported as performance evidence.
Complaints
- June 2024–January 2025 reviewers reported being stuck while loading a profile. An August 2024 reviewer described dropped calls; March 2022 feedback described speaker/Bluetooth routing or freezing. Captured reviews lack version identifiers and do not show whether later releases resolved each issue.
- A July 2024 reviewer was confused by update instructions; this is a support/usability report, not a verified missing update.
Mixed reports
- A May 2025 reviewer valued daily captions and said a later update fixed choppy calling audio, while still reporting a VoiceOver dial-pad problem and no email reply. Keep the reported fix separate from the unresolved accessibility complaint.
Google Play ratings & reviews
Praise
- 2022–2025 reviewers express usefulness, satisfaction or appreciation of no-cost caption calling; these personal reports do not establish measured caption accuracy.
Complaints
- 2024–2026 reports describe dropped calls, keypad tones not registering, missing incoming captions, failed connections or blank screens. Specific recorded versions include 2.17–3.3; these reports are not proof that every current build has the same faults.
Mixed reports
- An August 2024 reviewer wanted use of an existing phone number. 2022–2023 comments describe setup/registration/default-dialer trouble, absent ringing or captions, freezing and support frustration. These older app/network/setup reports are retained with their dates, without treating them as current feature specifications.