HearCare MED-EL: Features & Requirements

At a glance

Browse by task: Hearing aid apps
Works on: iPhone · iPad · AndroidOnly exact reviewed store identities and documented platform contexts are included; availability and phone compatibility vary by market.
Cost & access: Free US app download; compatible implant hardware and clinician-enabled remote care are separate requirements.
Before you start: A supported MED-EL implant/processor combination; remote care must be enabled by the clinic.
Languages: 37 languages
Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese
Hearing devices: 5 models & families

What HearCare MED-EL does

HearCare MED-EL supports system checks and configuration backups for compatible MED-EL cochlear-implant systems. A myMED-EL account is required. With Remote Care enabled by a participating clinic, you can receive a new fitting configuration and install it when convenient, without a simultaneous appointment. The prior configuration remains available in MED-EL Cloud for 14 days. An offline system check is possible, but its results cannot be stored.

How it compares

MED-EL fittings rather than Advanced Bionics programming
Like AB Remote Support, HearCare MED-EL connects supported implant users with clinician-provided fitting adjustments. The apps serve different implant systems, so your processor and clinic determine which you can use.
Clinician-enabled remote care, like Nucleus Smart
A participating clinic must enable Remote Care for a supported system. Like remote care through Cochlear Nucleus Smart, this is a clinician-supported service rather than an independent fitting tool.
Settings installed later rather than a live appointment
HearCare MED-EL lets you install clinician-provided configurations when convenient. AB Remote Support uses a connected clinic appointment, so its remote-programming workflow is different.

Features

Unless noted, features apply to iPhone and Android.

Device companion

Conditional: Remote professional support⁵
Conditional: Remote fitting adjustments⁶iPhone · iPad only

Compatibility

Supported: Required hardware⁷RONDO 3 · SONNET 3 · SONNET 3 EAS · SONNET 2 · SONNET 2 EAS
Conditional: Hardware functions⁸Remote support · Hearing device fitting

Availability & access

Supported: Account requirementRequired
Supported: Service eligibility¹Enrollment through a clinician
Conditional: Professional enrollment required²
Supported: Hearing device requirediPhone · iPad only
Conditional: Internet required³

Privacy & data

Supported: Data storage⁴Developer cloud

Remote fitting only; initial app pairing, system checks and configuration backup are separate workflows.
A clinician must enable the Remote Care workflow; this does not assert that every standalone system check requires clinic enrollment.
Connected functions and storing system-check results require internet. An offline system check is possible, with no result storage.
Only the preceding processor-configuration backup is documented here. The 14-day availability is not an audio-retention period.
Remote Care is available only where the clinic can enable it; it is not enabled for every user.
Downloading and applying clinician-provided configurations requires a supported system and clinician-enabled Remote Care.
Requires a supported SYNCHRONY, CONCERT, SONATA or PULSARCI 100 implant combination. System checks require DL-Coil; the D Coil has limited support and cannot perform system checks.
For supported implant and processor combinations with Remote Care enabled by a clinician.

Google Play ratings & reviews

Google Play did not publish an aggregate rating for this listing.

Complaints

The two available comments, from May 2024 and July 2025, both report failing to connect a SONNET 2 setup. These isolated older reports do not establish current performance.

Review themes come from 2 sampled reviews. Read reviews on Google Play

Hearing devices

Includes documented compatible products and models linked in our catalog. Features can depend on your model, phone and firmware; check the compatibility information for any restrictions.

5 models & families

RONDO 3
Android · iPhone[1]Compatibility information
SONNET 2
Android · iPhone[1]Compatibility information
SONNET 2 EAS
Android · iPhone[1]Compatibility information
SONNET 3
Android · iPhone[1]Compatibility information
SONNET 3 EAS
Android · iPhone[1]Compatibility information

Requires a supported SYNCHRONY, CONCERT, SONATA or PULSARCI 100 implant combination. System checks require DL-Coil; the D Coil has limited support and cannot perform system checks.