AB Remote Support
Advanced Bionics, LLC
A remote-programming app connecting compatible Marvel CI users with their hearing-care professional.
What AB Remote Support does
AB Remote Support connects supported Marvel CI users with their hearing-care professional for a remote programming appointment. The CI processors need rechargeable batteries, and the professional must enable Remote Support after initial programming. The app provides an audio/video connection while the professional adjusts and saves settings through the phone’s internet connection. Camera and microphone access are part of the appointment setup.
How it compares
Remote programming rather than daily controls
AB Remote Support connects you to a hearing-care professional for fitting adjustments. For everyday volume and program changes, use AB Remote with supported hearing devices.
Live appointments rather than settings installed later
AB Remote Support needs a participating clinic and an internet connection for the appointment. HearCare MED-EL offers a different workflow for its supported systems: a clinic can send configurations for you to install without a simultaneous appointment.
Features
Device companion
- Supported: Remote professional support
- Supported: Remote fitting adjustmentsiPhone only
Compatibility
- Supported: Required hardware3Naída CI M · Sky CI M · Naída Link M · Sky Link M
- Supported: Hardware functionsRemote support · Hearing device fittingiPhone only
Availability & access
- Supported: Service eligibility1Enrollment through a clinician
- Supported: Professional enrollment required
- Supported: Hearing device requirediPhone only
- Supported: Internet requirediPhone only
Research & evidence
- Supported: App-specific study2
- The professional must enable Remote Support after initial programming; arrange the appointment with that professional.
- Manufacturer-reported study: 17 participants aged 15–84, Naída CI M90, investigational Target CI 1.5 with AB Remote Support; an in-office/remote fitting comparison. This does not establish a randomized trial or current-version effectiveness.
- CI M processors require rechargeable batteries; Phonak Naída Link M and Sky Link M are additionally listed. Professional fitting uses Target CI 1.5 in this IFU.
App Store ratings & reviews
Praise
- One March 2025 reviewer values receiving a clinician adjustment without a long drive; this is an individual report of appointment convenience.
Google Play ratings & reviews
Praise
- One July 2026 reviewer calls the app easy to use; the small sample does not establish reliability.
Complaints
- Three reports from December 2025 to May 2026 describe stopping, crashing or failing to stay open; version-specific fixes cannot be determined from the comments.
Hearing devices
Includes documented compatible products and models linked in our catalog. Features can depend on your model, phone and firmware; check the compatibility information for any restrictions.
4 models & families
- Naída CI M
- Naída Link M
- Sky CI M
- Sky Link M
- CI M processors require rechargeable batteries; Phonak Naída Link M and Sky Link M are additionally listed. Professional fitting uses Target CI 1.5 in this IFU.