LXE OTC hearing aid products include the Lexie B2 Plus and B3 Powered by Bose, and Lexie H1 Hearing Buds, as well as Eargo 8, Eargo Link, and Eargo SE.
LXE OTC hearing aid products include the Lexie B2 Plus and B3 Powered by Bose, and Lexie H1 Hearing Buds, as well as Eargo 8, Eargo Link, and Eargo SE.

Lexie owners should update and synchronize their apps before October 8, while Eargo owners have until October 22, according to parent company LXE. After their respective deadlines, the apps will no longer be available for download or reinstallation.

LXE Hearing has announced that it will remove the Lexie and Eargo mobile apps from the Apple App Store and Google Play Store as it continues winding down its U.S. operations. The Lexie app will be removed and its cloud connectivity deactivated on October 8, and the Eargo app will undergo the same changes on October 22.

ADVERTISEMENTad for Starkey

However, LXE says Version 9 of each app is expected to retain its local functions on the phone where it is installed—provided it has been updated and synchronized before the applicable deadline. Older versions may stop working entirely when cloud connectivity is turned off.

Eargo and Lexie hearing aids themselves are expected to continue providing amplification and other core functions through their onboard controls and most recently saved settings. But owners could lose access to the app if they delete it, replace or reset their phones, or otherwise need to reinstall it after the removal date.

Lxe Hearing W Lexie And Eargo Aids

What Eargo and Lexie owners should do now

LXE is advising customers to take the following steps:

  • Update the applicable app to Version 9 through the Apple App Store or Google Play Store.
  • Lexie users should complete the process before October 8; Eargo users should do so before October 22.
  • Open the app and confirm that it is working and displays Version 9. Eargo users can find the version under Menu; Lexie users should look under Profile.
  • Check that preferred volume settings, defaults, and listening profiles are configured properly.
  • While connected to the internet, open the app with the hearing aids connected so the settings can synchronize for offline use.
  • Keep the app installed on that phone. Once it is removed from the app stores, it will not be available for download or reinstallation.
  • Consider delaying major iOS or Android operating-system updates until it is clear they will not interfere with the app.
  • Download and save the applicable Eargo and Lexie user manuals and product guides for future reference.

Although Version 9 is expected to continue working locally, neither app will receive further software or security updates. Compatibility with future phone operating systems therefore cannot be guaranteed.

Support and warranties ending

Customer and technical support for both brands will remain available through October 22:

LXE says support will no longer be available after that date.

The deadline for submitting new warranty or repair requests was September 15. Customers who believe they are owed a refund or other payment may submit a proof of claim to the court-appointed assignee by 5 p.m. Pacific Time on January 31, 2027. LXE cautions that filing a claim does not guarantee payment. Because Eargo and Lexie have separate legal estates, customers should follow the brand-specific instructions posted on each company’s website.

The notices provide the clearest timeline yet, following LXE Hearing’s July announcement that it was winding down its U.S. operations reported by HearingTracker on July 15. At that time, LXE said Eargo and Lexie hearing aids would continue working but had not finalized plans for the apps, warranties, replacement parts, or long-term customer support.

For current owners of Eargo and Lexie products, the most important step is to update and synchronize Version 9 before their brand’s deadline—and then avoid deleting the app from the phone on which they plan to use it.

SOURCE: LXE, Eargo, and Lexie websites

  • Karl Strom

    Karl Strom

    Editor in Chief

    Karl Strom is the editor-in-chief of HearingTracker. He was a founding editor of The Hearing Review and has covered the hearing aid industry for over 30 years.