Innovating for Customer Satisfaction: Phonak's New Wax Protection System for Hearing Aids
"You want to provide your patients with a wax protection system that is easy to use yet still effective in protecting the receiver. This is why we have introduced more options for wax protection in our RIC products."At Phonak, we value our customers' feedback, and their needs are our top priority. In all things, we strive to make sure our team is ‘Going Beyond’ in innovation, expertise, customer success, and quality.
The quality and durability of our hearing aids are of utmost importance, and cerumen protection is a vital aspect of it. You want to provide your patients with a wax protection system that is easy to use yet still effective in protecting the receiver. This is why we have introduced more options for wax protection in our RIC products.
Based on your valuable feedback, we have reintroduced CeruStop as a wax protection option for Phonak receivers!
Your patients can now choose CeruStop (SDS 5 receivers) or CeruShield (SDS 4.0 receivers) when placing orders for most RIC devices. This allows you the flexibility to choose what is best for you, your clinic and your patient. Moreover, our new receivers are compatible with most existing Lumity, Paradise, and Marvel RICs.
We understand that you may be concerned about differentiating between the receivers. However, you'll be pleased to know that spotting the difference is easy. The new CeruStop receivers have a white line next to the size/power indicator.
At Phonak, we prioritize your needs. Our innovative and expert services coupled with our high-quality products ensure that you and your patients are always satisfied. Choose Phonak for the best cerumen protection options for your RIC devices.
Check out this step-by-step video on how to change CeruStop in under 2 minutes. Share this great resource with your patients as they adjust to their new hearing aids!
Abigail Poyser, AuD
Guest AuthorAbigail Poyser, AuD, MBA, has over a decade of experience at Phonak, where she's held roles in Sales, Training, Product Management, and Marketing, and is now the Senior Brand Manager. Before Phonak, she worked in clinical settings, conducting audiometry and leading newborn hearing screenings in Washington D.C. Abby graduated from DePauw University with degrees in Psychology, French, and Music, and holds a Master's and Doctorate in Audiology from Indiana University, along with an MBA in Digital Marketing from the University of Illinois. Outside of work, her interests include cooking, wine tasting, playing the cello, and family time.