App directory

Widex MOMENT App

Widex AS

Controls Widex MOMENT hearing aids, including SHEER: volume, programs, tone, microphone direction and Apple Watch control.

Official information

Features

Unless noted, features apply to iPhone and Android.

Listening assistance

  • Conditional: Separate ear adjustments7
  • Conditional: Audio equalizer7

Device companion

  • Conditional: Mute hearing devices7, 8Also on Apple Watch
  • Conditional: Directional focus control7
  • Conditional: Hearing-device control9
  • Conditional: Listening-program selection8, 9Also on Apple Watch
  • Conditional: Hearing-device volume8, 9Also on Apple Watch
  • Conditional: Device battery status9
  • Conditional: Find a hearing device10
  • Conditional: Personalized hearing programs9
  • Conditional: Media streaming11, 12iOS 17 · Android 11 or later
  • Conditional: Accessory control13
  • Conditional: Device firmware updates14
  • Conditional: Watch-based device control9Apple Watch only

Compatibility

  • Supported: Required hardwareWidex MOMENT RIC 312 D · Widex MOMENT BTE R D · Widex MOMENT BTE 13 D · Widex MOMENT SHEER sRIC R DAlso on Apple Watch
  • Conditional: Hardware functions15App control · Media streaming

Availability & access

  • Supported: Service eligibility1Age requirement · Qualifying hearing loss
  • Supported: Hearing device required2Also on Apple Watch

Accessibility

  • Supported: Dark appearance

Privacy & data

  • Conditional: Data storage3Developer cloud
  • Conditional: Model-training policy4Opt-in
  • Supported: Outside processors5Microsoft (server storage of app personal data in the EU, US and Japan)
  • Conditional: Download personal data6
  1. Evidence: 12. Children’s Privacy.
  2. Evidence: Important safety information — Intended use/intended purpose (p. 23).
  3. Applies to personal data the app collects (technical usage data, and with consent personal programs/SoundSense Learn preference data); stored on Microsoft servers on Widex’s behalf. No audio storage is described. Evidence: 5. Transfer of your personal data to third countries.
  4. Covers personal programs and SoundSense Learn sound-preference data (not audio recordings), processed for R&D including new algorithms only with the user’s consent. Evidence: 2. Data used for R&D purposes (2.2).
  5. Evidence: 5. Transfer of your personal data to third countries.
  6. By request to Widex (privacy@wsa.com) where the user’s jurisdiction grants the access right; no in-app export is documented. Evidence: 6. Your rights (6.1.1).
  7. Requires compatible hearing devices and a supported phone. Functions vary with model, firmware and professional configuration.
  8. Requires supported Apple Watch, paired compatible iPhone and hearing devices. Other phone-app features are not established on the watch.
  9. Widex Moment app: compatible Moment Bluetooth models; watch is an Apple-only subset and finder relies on documented location/Bluetooth setup.
  10. Widex Moment app: compatible Moment Bluetooth models; watch is an Apple-only subset and finder relies on documented location/Bluetooth setup. Location permissions and a previous connection may be required; last-known location is not live GPS in the hearing aid.
  11. Streaming is from a compatible iPhone to Widex MOMENT Bluetooth hearing aids (Made for iPhone hearing devices); the app adjusts the mix between hearing-aid microphones and the stream (Sound Mixer) while streaming.
  12. Android streaming uses ASHA and only on compatible Android phones running Android 11 or later; not all Android phones support ASHA.
  13. Requires a Widex TV PLAY streaming accessory paired with compatible Widex MOMENT hearing aids.
  14. Hearing-aid firmware update via the app for compatible Widex MOMENT Bluetooth hearing aids; procedure and phone requirements are not detailed on this page.
  15. Remote control of compatible Widex MOMENT hearing aids; streaming from iPhone and from Android phones that support ASHA (Android 11+).

App Store ratings & reviews

717 ratings

Praise

  • One older reviewer reports that a July 2021 update resolved earlier problems.

Complaints

  • Other sampled reviews describe Bluetooth failures, problems opening the app away from Wi-Fi and limits to watch or sound controls.

App Store rating for the US store as of Nov 9, 2026. Review themes come from 4 sampled reviews. Read reviews on App Store

Google Play ratings & reviews

2,719 ratings

Complaints

  • Disconnections and unreliable call or streaming audio recur across older and newer reports.

Mixed reports

  • Recent launch failures show mixed recovery after an early-November update.
  • Users value customized listening programs but report lost favorites or controls that stop responding.

Google Play rating for the US store as of Nov 9, 2026. Review themes come from 40 sampled reviews. Read reviews on Google Play

Hearing devices

Includes documented compatible products and models linked in our catalog. Features can depend on your model, phone and firmware; check the compatibility information for any restrictions.

1 model or family