App directory
Audicus Hearing Remote
Sonova AG
Formerly Audicus Hearing Remote App, Audicus Remote Plus App
Controls Audicus Wave, Spirit and Omni hearing aids: volume, programs, a lost-aid finder and remote adjustments.
Features
Device companion
- Conditional: Mute hearing devices4
- Conditional: Directional focus control4
- Conditional: Hearing-device tinnitus controls5
- Conditional: Hearing-device control4
- Conditional: Listening-program selection4
- Conditional: Hearing-device volume4
- Conditional: Device battery status6
- Conditional: Find a hearing device7
- Conditional: Remote professional support8
- Conditional: Remote fitting adjustments9
- Conditional: Personalized hearing programs4
- Conditional: Device-usage tracking4
- Conditional: Media streaming10
- Conditional: Hands-free calls11
Compatibility
- Supported: Required hardwareAudicus Wave · Audicus Spirit · Audicus Omni 2 · Audicus Omni 3 · Phone with Bluetooth 4.2
Availability & access
Privacy & data
- Conditional: Download personal data3
- Regulatory intended patient population stated in the user guide (hearing loss, age 17 and over); it also requires compatible hearing aids. Not a documented enrolment gate. Evidence: Important safety information > Intended patient population, p. 12.
- Evidence: Compatibility information, p. 14; Using the app without pairing hearing aids, p. 6.
- A right to request data portability as per applicable law, exercised by contacting Sonova (or the hearing-care professional for remote-support data). The notice linked from the Hearing Remote listing names the 'Unitron Remote Plus' app, so its applicability to Hearing Remote is by the developer's link only. Evidence: 6. Your legal rights.
- Audicus Wave, Spirit, Omni 2 or Omni 3 with a compatible phone; individual features vary by model and provider configuration.
- Audicus Wave, Spirit, Omni 2 or Omni 3 with a compatible phone; individual features vary by model and provider configuration. Only where the hearing-care professional has enabled this feature.
- Compatible rechargeable Audicus hearing aids only; battery percentage is not established for disposable-battery models.
- Audicus Wave, Spirit, Omni 2 or Omni 3 with a compatible phone; individual features vary by model and provider configuration. Location permissions and a previous connection may be required; last-known location is not live GPS in the hearing aid.
- Requires a hearing-care professional who offers the remote support function; for Audicus customers this is Audicus's audiology team (unlimited remote telecare is listed as part of the Premier plan). Evidence: Important safety information > Clinical benefit, p. 12.
- Compatible Audicus devices with remote adjustments offered by the hearing-care provider.
- Streaming is a hearing-aid function over the phone's Bluetooth pairing of Audicus Wave, Spirit or Omni hearing aids (Bluetooth 4.2+), not delivered by the app itself; the app adjusts the stream/surroundings balance when an external streaming source is in use.
- Hearing-aid function after pairing Audicus Wave, Spirit or Omni hearing aids to the phone's Bluetooth (iPhone requires Call Audio Routing set to Bluetooth Headset); not delivered by the app itself. Tap control for calls on Series 2 and Omni 3 rechargeables is customised in the app's Devices tab.
- Features vary by connected hearing aid; not all features are available for all hearing aids. Remote support depends on the hearing-care professional. Evidence: Intended use, p. 12; Compatibility information, p. 14.
- Remote adjustments (fine-tuning) are sent by the hearing-care provider; availability depends on the provider and hearing aid.
App Store ratings & reviews
Complaints
- Two sampled reviewers describe hearing aids losing sync or needing repeated pairing after an iPhone update.
Google Play ratings & reviews
Praise
- Some users value the control options and successful setup.
Complaints
- Connections and persistent or accessible controls cause recurring problems.
- Newer reports include startup failures, freezing and blank screens.
Hearing devices
Includes documented compatible products and models linked in our catalog. Features can depend on your model, phone and firmware; check the compatibility information for any restrictions.