App directory

myPhonak

Sonova AG

Controls Phonak hearing aids from Marvel to Infinio. Adjust volume, programs and tone, find a lost aid and get remote adjustments.

Official information

Features

Audio input & output

  • Conditional: Audio inputs11, 12Venue audio stream · Device microphone
  • Conditional: Live outputs13Hearing device audio

Listening assistance

  • Conditional: Separate ear adjustments14
  • Conditional: Audio equalizer14

Device companion

  • Conditional: Mute hearing devices14
  • Conditional: Directional focus control15
  • Conditional: Hearing-device tinnitus controls16
  • Conditional: Hearing-device control17
  • Conditional: Listening-program selection17
  • Conditional: Hearing-device volume17
  • Conditional: Device battery status17
  • Conditional: Find a hearing device18Android 11 or later
  • Conditional: Remote professional support17
  • Conditional: Remote fitting adjustments17
  • Conditional: Personalized hearing programs17
  • Conditional: Device-usage tracking17
  • Conditional: Media streaming19
  • Conditional: Auracast assistant17
  • Conditional: Device firmware updates20

Compatibility

  • Supported: Required hardware4Phonak hearing aids with Bluetooth connectivity · iPhone with Bluetooth LE running iOS 16 or newer · GMS-certified Android phone with Bluetooth 4.2 running Android 10 or newer
  • Conditional: Hardware functions21, 22, 23App control · Remote support · Hearing device fitting · Auracast assistant · Media streaming

Availability & access

  • Supported: Account requirement1Optional
  • Supported: Service eligibility2Age requirement · Qualifying hearing loss
  • Supported: Ongoing free core functionality
  • Conditional: Professional enrollment required3
  • Supported: Hearing device required4
  • Conditional: Internet required5

Privacy & data

  • Conditional: Data storage6Developer cloud
  • Conditional: Outside processors7, 8Twilio (WebRTC relay for Remote Support) · Xirsys (WebRTC relay for Remote Support) · LiveSwitch (real-time video infrastructure)
  • Conditional: Audio sent off device9
  • Conditional: Download personal data10
  1. No account is needed to adjust hearing-aid settings. An account is needed for additional health features.
  2. Intended-use statement in the user guide: adults (18+) who meet the clinical indication of a compatible Phonak hearing aid. The App Store also rates the app 18+. Evidence: Important safety information, p. 36.
  3. Only for Remote Support: the session with the hearing care professional has to be arranged in advance. Not documented as required for ordinary remote control. Evidence: Support and Remote Support session, p. 23.
  4. Evidence: Compatibility information, p. 2.
  5. Remote Support video sessions need the internet (Wi-Fi recommended); the guide also says a steady connection is needed for the app's full functionality. Not stated for basic remote control. Evidence: Troubleshooting: Remote Support session, p. 26.
  6. Applies to account and health data for users who create an optional myPhonak account; Sonova's services are hosted on Microsoft Azure (Netherlands), and account administration uses Salesforce. Evidence: 3. How we share your personal data.
  7. Remote Support calls; the notice says these relays do not store data persistently. Evidence: 3. How we share your personal data.
  8. Real-time video communications (Remote Support). Evidence: 3. How we share your personal data.
  9. Only during a Remote Support live video call with the hearing care professional (phone microphone and camera are used); call media is relayed via Twilio/Xirsys per the privacy notice.
  10. Data portability is available on request under applicable law, by contacting Sonova (or the hearing care professional for Remote Support data); no in-app export is documented. Evidence: 6. Your legal rights.
  11. Auracast broadcast via the Auracast assistant (QR code), only with specific compatible hearing aids and venues equipped with Auracast. Evidence: Using Auracast Broadcast, p. 16.
  12. Phone microphone is used only for the Remote Support video call with the hearing care professional. Evidence: Support and Remote Support session, p. 23.
  13. Auracast broadcast audio routed to compatible hearing aids; only specific hearing aids support it. Evidence: Using Auracast Broadcast, p. 16.
  14. Requires compatible hearing devices and a supported phone. Functions vary with model, firmware and professional configuration.
  15. Speech focus / microphone directionality adjustment within a program; availability depends on hearing-aid model and how the hearing care professional programmed it. Evidence: Home: Remote Control advanced settings, p. 10.
  16. Tinnitus Balance control is available only if enabled in compatible hearing aids by the hearing-care professional. Only where the hearing-care professional has enabled this feature.
  17. myPhonak 7.5: compatible Phonak devices; battery display is for rechargeable models, Auracast and health functions depend on model, and Remote Support requires a professional/session.
  18. Find My Hearing Aids requires myPhonak 7.2.1 or later, compatible hearing aids and enabled location services. Android requires version 11 or later; Android 10 and older are excluded. Location permissions and a previous connection may be required; last-known location is not live GPS in the hearing aid.
  19. Per the 7.5 guide, pairing in the app also sets up Bluetooth streaming only for Infinio Ultra and newer hearing aids; other models pair for streaming through the phone's Bluetooth settings. Evidence: Pairing with Phonak hearing aids, p. 7.
  20. Only supported hearing aids and offered firmware updates; follow charging and connection prerequisites in the guide.
  21. Compatible Phonak hearing aids; adjustments limited to the range permitted by the professional fitting. The US product page notes Audéo B-Direct has no Advanced Remote Control or Remote Support. Evidence: Important safety information, p. 36.
  22. Only available in specific hearing aids. Evidence: Using Auracast Broadcast, p. 16.
  23. Infinio Ultra and newer hearing aids only. Evidence: Pairing with Phonak hearing aids, p. 7.

App Store ratings & reviews

124,663 ratings

Praise

  • Sampled reviewers value custom programs and phone controls.

Complaints

  • Reviewers describe connection or streaming interruptions and ask for clearer troubleshooting; some reports predate later updates.
  • One reviewer asks for watch controls and access to streaming settings outside a call.

App Store rating for the US store as of Nov 9, 2026. Review themes come from 3 sampled reviews. Read reviews on App Store

Google Play ratings & reviews

138,403 ratings

Praise

  • Some users appreciate adjustment options and working streaming controls.

Complaints

  • Connections, persistent settings and automatic mode changes cause recurring difficulties.
  • Some users find streaming or sound-setting controls hard to access or understand.

Google Play rating for the US store as of Nov 9, 2026. Review themes come from 34 sampled reviews. Read reviews on Google Play

Hearing devices

Includes documented compatible products and models linked in our catalog. Features can depend on your model, phone and firmware; check the compatibility information for any restrictions.

12 models & families

Details come from the developer’s official documentation and store listings, last checked Nov 9, 2026. We have not tested this app hands-on. Features can depend on your hearing devices, phone and plan, so confirm compatibility with the manufacturer.

Sources: phonak.com · apps.apple.com · Suggest a correction