Signia App

Unless noted, features apply to iPhone and Android.

1. Applies to TeleCare only: the hearing care professional must activate the TeleCare account. The remote-control functions are documented as usable without TeleCare; no separate app account is described for them. Evidence: Connect to TeleCare, p. 48.
2. Evidence: Important safety information - Intended purpose / Intended user, p. 61.
3. Signia Assistant only: its neural network is cloud-based, so it does not work without an internet connection.
4. TeleCare workflows (contacting the hearing care professional, hearing lessons, satisfaction rating) require an internet connection. Evidence: Contact your hearing care professional, p. 50.
5. Height and weight entered for My WellBeing calorie calculation are stored only in the app. Requires My WellBeing-capable Bluetooth hearing aids. Evidence: Personalize calorie calculation, p. 46.
6. Signia Assistant: data made available to the hearing care professional (configuration changes and the described problem) is stored by WSA for 5 years; other Assistant data is not stored. Research and development data (only with consent) is also stored for 5 years. TeleCare data is stated as not stored by WSA. Evidence: 11. Data retention - 11.3 Signia Assistant/Rexton Assist.
7. TeleCare audio/video calls and chat: WSA states it transmits these between the user and the hearing care professional and does not store them. The professional's own handling is outside this notice. Evidence: 11. Data retention - 11.2 Telecare.
8. Only during TeleCare audio/video sessions with a hearing care professional (requires TeleCare activation, user consent and availability for the hearing-aid type and country). Evidence: 4. Data processed if you use the Telecare feature - 4.2.1.
9. TeleCare chat messages are transmitted to the hearing care professional (requires TeleCare activation and consent). Evidence: 4. Data processed if you use the Telecare feature - 4.2.1.
10. By request to WSA (privacy@wsa.com or the DPO) under GDPR access and portability rights; no in-app export is documented. Portability applies where the legal requirements are met. Evidence: 12. Your rights.
11. The phone microphone and camera are used only for TeleCare contact with a hearing care professional. Evidence: Open Signia app (permissions), p. 10.
12. Bluetooth hearing aids only, with phone Bluetooth on. On Android, direct streaming uses LE Audio (Android 13+) or ASHA (Android 10+) on compatible phones. Evidence: Stream to hearing aids, p. 34.
13. Requires compatible hearing devices and a supported phone. Functions vary with model, firmware and professional configuration.
14. Sound balance (bass/treble) slider; applies to environment audio and, when connected via Bluetooth, streaming audio. Depends on hearing-aid model and fitting.
15. Only for hearing-aid models that support directional hearing; also available over the manual (acoustic) connection. Evidence: Change the hearing direction, p. 32.
16. Requires compatible hearing devices and a supported phone. Functions vary with model, firmware and professional configuration. Only where the hearing-care professional has enabled this feature.
17. Signia app 2.7.30+ instructions: available controls depend on hearing-aid family, fitting and connection method.
18. Bluetooth hearing aids show low/medium/high in the app; non-Bluetooth hearing aids report the level as beeps from the hearing aids. Evidence: Check battery status, p. 25.
19. TeleCare and My WellBeing depend on hearing-aid model, firmware, participating provider and country availability.
20. Through TeleCare only: the hearing care professional must use and activate TeleCare; availability depends on hearing-aid type and country. Evidence: Connect to TeleCare, p. 48.
21. Via Signia Assistant: Bluetooth Signia X, AX or IX hearing aids (not CROS/BiCROS), enabled by the hearing care professional, internet connection required. Changes apply to the Universal program. Evidence: Fine-tune hearing aids with Signia Assistant, p. 38.
22. Bluetooth hearing aids only. Android direct streaming needs a compatible phone: LE Audio on Android 13+ or ASHA on Android 10+. Evidence: Smartphone compatibility, p. 7.
23. Streaming from an external StreamLine Mic accessory to Bluetooth hearing aids, managed from the app's Stream tab; the phone's own microphone is not documented as a source. Evidence: Stream to hearing aids, p. 34.
24. Streaming level of accessories such as StreamLine TV, StreamLine Mic and CROS devices; shown only when the app is connected via Bluetooth. Accessories cannot be paired through the app.
25. Evidence: Smartphone compatibility, p. 7.
26. Evidence: Hearing aid compatibility and functionality, p. 6-7.
27. Streaming requires Bluetooth hearing aids; remote support (TeleCare) needs separate activation by the hearing care professional. Features depend on hearing-aid type. Evidence: The Signia app, p. 2.