Oticon Companion

Unless noted, features apply to iPhone, iPad, and Android.

1. Core hearing-aid control does not require an account; signing in (email, Apple ID, Facebook or Google) is needed for some features, including RemoteCare visits. Evidence: Create account or sign in, p.34.
2. Intended for people with hearing loss who use a compatible wireless Oticon hearing aid, and their caregivers; children under 10 should be assisted by caregivers. Evidence: Intended use, p.6.
3. Only for the RemoteCare (remote visit/remote fitting) workflow: the hearing care professional must set up the meeting and hold the RemoteCare licence. Everyday app control does not need provider enrollment beyond the hearing-aid fitting.
4. Evidence: How to use this guide, p.6.
5. Required for RemoteCare visits (sound and video streaming, recommended minimum 1 Mbps upload/download). Evidence: System requirements, p.9.
6. Find my Hearing Aids location history is stored only on the phone (Hearing Health Statistics and Auracast passwords are also stored locally).
7. Optional account data is kept by Demant while the account exists; hearing-aid update data (serial number, technical data) is kept up to 10 years; support requests 2 years.
8. Applies to RemoteCare audio/video between the user and hearing care professional: live streamed, not recorded or kept after the session. Session technical data is kept 90 days (not audio).
9. During a RemoteCare visit, audio and video are streamed to the hearing care professional.
10. During a RemoteCare visit, chat messages are exchanged with the hearing care professional and processed by Demant for the session (kept up to 24 hours if the session is interrupted).
11. By request to Demant (privacy@demant.com; US: USPrivacy@Demant.com) under GDPR and for certain US residents; no in-app export is documented.
12. Remote microphone uses the iPhone or iPad microphone and streams to paired hearing aids; only on Apple devices and not in Tinnitus, ConnectClip or TV Adapter/EduMic programs.
13. Auracast broadcasts (via QR code or nearby list) on Auracast-capable Reveal, Verit, Play SI, Intent and Zeal hearing aids. Evidence: Auracast broadcast, p.25.
14. Remote microphone audio is streamed to paired compatible hearing aids (Apple devices only). Evidence: Remote microphone, p.24.
15. Requires compatible hearing devices and a supported phone. Functions vary with model, firmware and professional configuration.
16. Sound Equalizer requires a supported Reveal, Verit, Play SI, Zeal, Intent or Real model and compatible firmware.
17. Requires supported Apple Watch, paired compatible iPhone and hearing devices. Other phone-app features are not established on the watch.
18. Only if the hearing care professional has activated Tinnitus SoundSupport in the hearing aids; pulsation options vary by hearing-aid model and professional setup. Evidence: Intended use of Tinnitus SoundSupport, p.43.
19. Companion 1.8: use the per-model and firmware feature matrix on pages 10–11; programs need professional setup; remote microphone is an Apple-device workflow; watch needs a paired iPhone; RemoteCare needs a provider and appointment. Separate contexts are needed before import.
20. Companion 1.8: use the per-model and firmware feature matrix on pages 10–11; programs need professional setup; remote microphone is an Apple-device workflow; watch needs a paired iPhone; RemoteCare needs a provider and appointment. Separate contexts are needed before import. Location permissions and a previous connection may be required; last-known location is not live GPS in the hearing aid.
21. Streaming of calls, music and podcasts depends on phone model and compatible hearing aids; the app adjusts streamed sound (streaming equalizer not on Opn, Siya, Jet).
22. Remote microphone uses the compatible Apple phone microphone and paired hearing aids; Android support is not claimed.
23. Requires Auracast-enabled Reveal, Verit, Play SI, Intent or Zeal, compatible firmware and phone; availability of a broadcast is separate.
24. Compatible Oticon Bluetooth Low Energy hearing aids with recommended firmware (e.g. Real 1.1.0+, More/Own/Play PX/Zircon 1.4.0+, Opn S/Opn Play 7.0+, Xceed 8.0, Opn 6.1); feature set differs by model per the compatibility table. Evidence: System requirements / Recommended firmware, pp.9-10.
25. Depends on hearing-aid model and firmware; Auracast only on Reveal, Verit, Play SI, Intent, Zeal; remote fitting via RemoteCare needs a hearing care professional appointment and internet. Evidence: Introduction, p.4.
26. Same as iOS except the phone remote microphone is Apple-only; depends on hearing-aid model and firmware. Evidence: Remote microphone, p.24.