Rexton App

Unless noted, features apply to iPhone, iPad, and Android.

1. Store listings restrict the app to users aged 18 and over; use also requires compatible Rexton hearing aids (the IFU's intended-user section says adolescents and adults with a compatible hearing aid).
2. The app is a free download; its controls only work with compatible Rexton hearing aids, and some services depend on hearing-aid model, distributor, country and service package.
3. Evidence: 4.1 Intended purpose / (Use), p. 9.
4. Applies to the Rexton Assist AI feature, which is cloud-based.
5. Rexton Assist adjustment data made available to the hearing care professional, and research and development data collected with consent, are stored by WSA for 5 years. TeleCare data is transmitted and not stored by WSA. Evidence: 11. Data retention - 11.3.
6. Research and development use of app, hearing-aid, TeleCare and Rexton Assist data requires consent and is only offered where allowed in the user's country. The policy speaks of research and development rather than naming model training. Evidence: 5. Data used for research and development purposes - 5.1.
7. TeleCare audio/video streams and chat between the user and the hearing care professional: WSA says it transmits but does not store them. Retention by the professional is outside this notice. Evidence: 11. Data retention - Telecare, 11.2.
8. Only during TeleCare audio/video sessions with a hearing care professional, with the user's consent; TeleCare depends on hearing-aid type and country. Evidence: 4. Data processed if you use the Telecare feature - 4.2, 4.2.1.
9. TeleCare chat messages are transmitted to the hearing care professional with the user's consent; TeleCare depends on hearing-aid type and country. Evidence: 4. Data processed if you use the Telecare feature - 4.2.1.
10. A copy of personal data is available on request to WSA (privacy@wsa.com or the DPO) under GDPR access rights. No in-app export is documented. Evidence: 12. Your rights.
11. Requires compatible hearing devices and a supported phone. Functions vary with model, firmware and professional configuration.
12. Listed as a hearing-aid-dependent function: available depending on the hearing aids' technical equipment and the provider's default functions.
13. Directional and tinnitus controls require a supported Rexton model and professional fitting that exposes the controls.
14. Directional and tinnitus controls require a supported Rexton model and professional fitting that exposes the controls. Only where the hearing-care professional has enabled this feature.
15. Rexton App guide 2023: supported models and setup; streaming/accessory controls depend on paired accessory. Current short-form IFU is archived separately.
16. Through TeleCare, which a hearing care professional must set up; availability depends on hearing-aid type and country.
17. Requires Bluetooth-enabled Rexton hearing aids and a hearing care professional who has set up TeleCare.
18. Through Rexton Assist, which works with most Bluetooth-enabled Rexton hearing aids (not CROS configurations), needs an internet connection and saves its changes to the main hearing program.
19. Direct streaming from Android needs compatible phones and hearing aids: LE Audio on Android 13 or higher, or ASHA on Android 10 or higher. Minimum OS: Android 10 (ASHA) / Android 13 (LE Audio). Evidence: 1.6 Smartphone compatibility - Devices that support LE Audio and ASHA, p. 4.
20. On iPhone, music and call streaming comes from pairing Made-for-iPhone (MFi) Rexton hearing aids in iOS Accessibility settings, before connecting them to the app.
21. Evidence: 1.6 Smartphone compatibility - iOS, p. 4.
22. Evidence: 1.5 Hearing aid compatibility and functionality, p. 3.
23. Features depend on the specific Rexton hearing-aid model; TeleCare also requires set-up by a hearing care professional.