Is it possible to have my AGX hearing aids unlocked? We are moving overseas, and I'm not sure what to do?

Erica Person, AuD

Audiologist in Lawrenceburg

11 January 2018 - 1.23K Views

The short answer is yes.  Hopefully you have a good relationship with your previous hearing care provider.  I would contact them and ask them to have them unlocked so that you will not incur a fee.  Some manufacturer's charge a fee to unlock the hearing aid and normally the new provider would pass that fee onto you.  I would do that prior to moving overseas.  I would also ask your current provider to write down the manufacturer name and model as a courtesy to the new provider.  Good luck!

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Julie Norin, AuD

Doctor of Audiology

11 January 2018 - 1.26K Views

It depends on the actual make/model. Most AGX hearing aids are not labeled with the actual manufacturer, but most audiologists are able to figure out who the manufacturer is based on the look of the device and/or indicators.

I have had several sets of Oticon devices labeled by AGX re-chipped thereby unlocking the chip, but again, it depends on the manufacturer.

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Abram Bailey, AuD
Abram Bailey, AuD 11 January 2018
Dr Norin, I just saw your answer and it caught my attention. What is the process of "re-chipping" exactly, and is there a cost for you or the patient to have this done?
Julie N
Julie N 11 January 2018 Replied to Abram Bailey, AuD
Yes. when I had it done for my patients, I sent the hearing aids into the manufacturer (in their case it was Oticon), and the manufacturer re-chipped the hearing aids. If the hearing aids were out of warranty, it was done at the charge of an out-of-warranty repair. If they were under warranty, it was done at no cost. Ultimately, it required re-programming of the hearing aids, and since they were purchased elsewhere, we charged our standard fee for programming devices that are purchased elsewhere. In the case where they were out of warranty, we charged for the repair and the programming. In the cases where they were still under warranty, we only charged the programming fee. In all cases, the patients had to write a letter stating they were transferring their care to our practice.

Sheri Gostomelsky, AuD

Doctor of Audiology in Deerfield

11 January 2018 - 1.21K Views

Yes you can have the devices unlocked.  However, unfortunately, even if they are unlocked, the devices may not be able to be programmed in another country.  Let your audiologist or  dispenser know  where you are moving to to see if they can assist in getting you an answer.  Best of luck.

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Carolynne Pouliot, AuD

Doctor of Audiology in Rochester

11 January 2018 - 1.25K Views

It is possible but if you are moving overseas, ask the audiologist there. If you unlock them here, you will still run into the problem that it is USA software vs other country software (which is different). If you are moving overseas and still in USA then you will not run into this issue. Hope this helps!

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Paula Liebeskind, AuD

Doctor of Clinical Audiology in Pembroke Pines

11 January 2018 - 1.26K Views

Not sure if you have contacted your provider.  If you are no longer located near your provider, you can use the AGX provider finder.

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