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65% score based on 45 reviews
The Eargo Hearing Device is a new product that blurs the line between "hearing aid" and "personal sound amplification product." The devices are classified as hearing aids, but sold directly to consumers over the internet with little to no support from a licensed hearing professional. The basic Eargo order includes a set of 4 volume settings that the user may choose from, while the "custom" option includes pre-programming (tuning) by an audiologist or dispenser.
The manufacturer states that the devices are only intended for users with mild to moderate hearing loss. If you have severe to profound hearing loss, these devices aren't for you. Additionally, the devices are open fitting, which means consumers with low-tone hearing loss shouldn't expect a great deal of help hearing bass tones. These devices cost less than the average pair of hearing aids, at around $2000 for the pair, but come with limited one-year warranty, and as indicated, come with no audiological support beyond the initial setup (if you pay $500 extra for the custom fit).
If you do choose the custom option, the hearing aids will be setup based on your audiogram. This may help to improve the sound quality of the devices, and may even improve your chances of hearing better, but please bear in mind that this setup does not verify the correct sound prescription in your ear. The pre-programming will approximate your prescription based on the average ear, but every ear is different, and there is no way to really verify the fitting without performing "real ear measurements" in person with a provider.
It doesn't look like the Eargo currently supports any kind of Bluetooth / wireless communication with iPhone or Android phones, but the website claims the products have digital feedback reduction, noise reduction, and a telephone mode (reduced amplification to limit feedback). The devices are sold in pairs and come in two different sizes (12 and 15) and come with ear cleaning tools, a hearing device charging unit, and charger base.
Consumers considering purchasing the Eargo hearing device system should consult a hearing provider to confirm their candidacy and discuss the option.
UPDATE 10/19/2015: Eargo has been named The Most Comfortable Hearing Aid by Popular Science. Please let us know if you agree!
UPDATE 12/09/2015: Eargo just raised $25 million in Series B funding
UPDATE 02/18/2016: We received some new information via email which confirms that the rechargeable Eargo batteries cannot be replaced. The batteries are rated for "1000+ charge cycles," and "Eargo is still finalizing a[n] upgrade program for existing customer[s] to upgrade in the future at a discounted price." For reference, 1000 charges is good for about 2.7 years (assuming one charge per day).
UPDATE 03/21/2017: The new Eargo Plus has been released, but availability is limited at this stage. Consumers can sign up for the waiting list, and we have no idea what the actual wait period is like. Upgrades include "replaceable Flexi Fibers" and more focus on high-pitch sounds.
Direct To Consumer Hearing Aid
Release Date: 25 June 2015
|Eargo Hearing Device|
|Rechargeable Batteries||Battery Type
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Hearing aid reviews are fundamentally different from reviews for most other consumer electronic products. The reason is because individual factors, like degree of hearing loss, have a profound effect one's success and overall satisfaction with the product. When purchasing a hearing aid, you'll need to consider more than just your hearing outcome. Hearing aids are manufactured with varying levels of quality; some hearing aids are extremely durable, while others suffer frequent breakage. Battery life also varies between models, and manufacturer predictions of battery life are often optimistic. By collecting feedback from consumers, we can get a better idea of real world product durability and battery life... Continue reading
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Hearing Tracker uses a ten-question survey to assess consumer feedback on hearing aids. The percentage bars below reflect the average ratings provided per question.
Note: Original answers provided in star rating format.
I have had the Eargo Max for almost a year now. I have never had an issue with it charging although I have had it not work. This was caused by the need to replace the wax guard. I love the recharge feature but hate the fact that the battery will not be replaceable hence needing to replace after I get done paying for them or shortly after. It better be a real good number for repeat business or I'll be looking elsewhere. I thought the sale was not high pressured went to Costco for test sent Eargo the report and they confirmed that the device would work for me with mild to moderate loss (free). Next ordered sample to see if ear would tolerate it (forgot it was there) (again free). As a male having ear hair is a pain and at times the device makes my ears itch as it moves around especially while eating. Yes they do try to back out and you will need to push them back from time to time. I use setting 2 most of the time sometimes 3. the ear wax is your enemy I produce very little but it still holds the device back, keep it clean and your ears clean should work just fine. Will see how the 2nd year goes. I use mine every day and I noticed if it doesn't seem to be working I just check the tip and scrape it with a finger nail and off it goes again. I find using a phone to be awkward and need to remove the device due to feedback so that and the battery life would be the only cons at this time.
They keep dying and require replacement. I've only had them for a couple of months, but have had to have the right side replaced TWICE. The left one died yesterday. The batteries are rechargeable, but not user replaceable. GRRR !!! I doubt I'll be able to get any refund, and even a warranty replacement is beginning to look iffy after reading reviews online. DON'T buy Eargo's.
In the beginning my mom loved her Eargos. 45 days later they are working great. Another 2 months passess and she complains that she is not noticing any difference. I tell her to use the next volume level. That makes no difference. In fact I found that the volume controls no longer work on either device. So I am wondering if they are working at all. For a really expensive $2500 product, i would expect to get better response from Eargo's support. My hope is that I dont end up with a really bad experience like some of the reviews I am reading here!
HORRIBLE CUSTOMER SERVICE & DISHONEST COMPANY. We've bought the Eargo Generation 1 for our father last year in 2017, and Eargo sales representatives were eager to sell us the hearing aid. We spent at least $2,500 on a customized set, and there were always issues from the beginning with constant beeping sounds coming from only one of the aids. We reached out to Eargo but they never fixed the issue, and the hearing aids stopped working within a year due to manufacturing defects. We reached out to Eargo, asking for them to fix the hearing aids. After countless attempts in emails and calls, Eargo told us that we need to pay another $1,900 for a new Generation 2 set because they cannot repair the Generation 1. We told them that this is unreasonable as we had spent $2,500 for the first pair and shouldn't have to shell out money for a new pair because of their manufacturing defects & operations limitations, but since then, they have never gotten back to us. Extremely disappointed, will never buy from them again! Now we have a new hearing aid from Audicus which is much more affordable and more reliable.
These are really amazing. I have small ear canals, and easily trimmed the flexi fibers to fit. They passed the “noisy restaurant” test with flying colors. I have worn conventional hearing aids, and of course, disliked the visibility of them. These are completely invisible. The little recharging case is genius. HIGHLY recommend.
I would not recommend Eargo to anyone. Overpriced, does not fit well, easily lost, no customer support. Salesperson writes you off as soon as he makes the sale. Customer support is rude and unhelpful. I'm updating this review to add that almost all dealings with this company have been difficult, to say the least. No hearing aids are worth all the pain we have been through with this poorly run company. Look elsewhere!
I'd love to try these but so far, after more than 5 weeks, I still haven't received the free samples. I did receive an email wanting to confirm my address to which I replied. I think they wanted a phone call which I'm not willing to do at this point for privacy reasons. I smell a high-pressure sales pitch. If they do send me the samples, i'm willing to give them a fair try and compare them to my current hearing aids.
I have had the Eargo devices for two weeks and am particularly pleased with their clear and crisp response to both voices and music. The audiologist who performed my hearing test suggested I buy a pair of in-the-ear hearing aids for $7,800 and said they should last three years. The Eargo's which I bought on-sale for $1,750, were clearly the better investment, even if they only last a year.
I am coming up to the end of my trial period and am trying to decide if the EARGO hearing device is worth taking a chance on. My experience to date has been ok, not stellar or not horrible. When in a restaurant with a lot of noise they tend to be very annoying no matter what setting I try. I was told to use setting 3 for those situations. I had to take them out of my ear. They do perform ok in conversations, watching tv or listening to music. The price makes them worth a try but not if they are going to stop working and Eargo is not going to stand behind their product. Are people having a better experience with the Eargo Plus units? Will the customer service go away after the trial period? My initial customer service experience has been good. Let me know. Thanks
I had my Eargo aids replaced at least 4 times and the charger twice. I paid approximately $2000 and now they are out of warranty. Eargo wants me to pay $1500 for a new set. I explained I have a confidence problem and to pay them again would not make sense. Do your research, look at the reviews and decide if you think your money is well spent here. They would be great if they worked but they don't. They do get very uncomfortable over extended periods of time. They are unnoticeable.
Do your research. These devices are not a real programable hearing aid but just a high priced personal sound amplifier. Purchased my pair about 1.5 years ago. These devices only amplify the high pitch screechy sounds and do nothing for the mid tone and base sounds. Am extremely disatisfied with these hearing amplifiers. My audiologist refers to them as over the counter devices stating they never should have sold them to me. For $2000.00 plus there are certainly better options available. If I had done my research instead of reading all the pro benefits form their site, my choice would have been a pair through a hearing center or audiology provider. I would not recommend these to anyone and can only hope at least one person benefits from review. If anyone needs a pair of gently used eargo sound amplifiers, please contact me. Thanks for reading.
Terrible! My replacement pair just failed, again! Also, I spoke with a young associate who offered to sell me another pair for 2000.00 dollars, US! When I asked about the life expectancy of the EARGO, he said, 2 years tops; it been 17 month since my replacement arrived...2000 dollars just got ___sed into the wind! I am not at all pleased about this product and the length of service...which should have been stated up front.
I have worn these hearing aids for three weeks. The most important benefits I have noticed are: 1) Comfort. You forget you're wearing them after a few minutes, in fact it is important to check you're wearing them or you will take a shower and then discover it after the fact. In my opinion the FlexiFibers are a huge factor both in comfort and in hearing: because of the FlexiFibers, Eargos aren't a solid thing you plug into your ears. You don't feel an uncomfortable solid piece of plastic inside your ears, in fact, after a while you totally forget about them! 2) Sound. I have been an audiophile for all my long adult life, and these are the only hearing aids that sound natural. The FlexiFibers let low-frequency sounds pass through unimpeded and the hearing aid only has to increase the high-frequency (treble and midrange) sounds so you can hear them. Some hearing aids are totally artificial, they don't let low-frequency sounds pass through and therefore they have to recreate the entire frequency range. After I purchased the hearing aid, I was contacted by a Eargo personal hearing professional, a nice person, who helped me with everything I needed. I find it very easy to use, clean and maintain my Eargos. Just make sure to read the instructions and watch the videos. On top of everything, they cost about half the price of the cheapest competition. What's not to like? Highly recommended.
I purchased the Eargo aids for 2000.00. After about 3 months, the right aid stopped going through the different sound profiles and after several attempts with the company it was finally exchanged for one that works. A month ago the left aid started doing the same thing - I contacted the company through various emails and voicemails and after I left a scathing email for customer service I got a return call. they just wanted to let me know that my warranty expired a month ago and that if I wanted, I could purchase a replacement aid for $1000 - gee, what a great company - they don't stand behind their product and they are willing to offer me half of a $2000 product for $1000. I will end up tossing what is left of this junk in the trash and going on with my life. Eargo does not deserve one more dime of my money.
The left stopped working after 1 year which was past their warranty. UPDATEI was contacted by Eargo within 24 hours of my contact and they upgraded me to the plus for free. I got a notice that they have shipped and received a call from a specialist. WOW you want to talk about customer service.They arrived and the new design and use was greatly improved over the older model. The Plus have better clarity and come with cleaning tools as well as replaceable ear guides and a filter screen kit. They put a lot of thought into the plus for improvements. If I had to rate the Original Eargo next to the Eargo Plus I would have to say they have improved them 80%. I highly reccomend the PLUS version.
I am a new Eargo user. My audiogram made me a good candidate for the regular - i.e., non custom-programmed, Eargo. Eargo provides a lot of information and orientation resources and my sales representative was very friendly and helped me through the entire purchase. The Eargos were shipped very quickly once I ordered and arrived very securely packaged with excellent user guides/booklets - the guides are also available as .pdfs and there are several videos on YouTube that are also helpful. My Eargos arrived fully-charged and once I cleaned my ears I was able to wear them right out of the box. My hearing seems to be a lot better. I can hear if someone has left coins in their clothing when the dryer is on downstairs - something I was never able to do. There is a question further on in the review template asking how long my batteries last and there is no place to put "these are chargeable with the charger cradle and USB plug and cord." I am so happy NOT to have to deal with batteries anymore! I am 61 and have used conventional hearing aids in the past. I hated their clunky look, the constant battery changing and the worrying about whether they would fall out. The Eargos are just about invisible, even though I have short hair. Eargos do not interfere with my earrings or piercings. I'm scheduled for a welcome call/appointment with an Eargo audiologist to go over any questions that may come up. I am really happy with my Eargos.
I was looking for hearing aids a year ago looked for something new and saw eargo. First impression was okay but after having a few bad phone calls I was disappointed. Despite all doubts I ordered one to try. It was great at first but quickly stopped working after a few weeks. So I called and this time they were better taking care of me. They even replaced the device for free and now it works great. I show them off to my niece all the time. She thinks I'm an alien! A cool grand ma alien.
I need help using with the phone. I have a lot of trouble getting the right hearing aid in (my ear is small and I am not very dexterous). On balance when talking with a few people it's enormously helpful. Getting used to shifting settings up and down to get the best result for the situation. When my assessment (above) is a three, I need more practice.
See some people below talking about needing replacements. Eargo has been great for me. I’ve had my set since last December, so over a year and not had any serious issues. Talked to their customer service about a charging problem I had once, but this was fixed after some cleaning. Really helpful people there, better support then I expected, lots of emails back-and-forth until I was good. My only thing is the face tapping to change your level. It is hard to be discreet when you’re around other people and need to do this. I hope they have a different way to change your setting/level eventually.
I don't think I could recommend these to anyone. They are very comfortable, but I am about to replace my fourth eargo in less than one year. I didn't purchase an extended warranty so I am basically "out of luck" next year. I'd be happy to share the customer support email correspondence with any skeptics. My experience has been that they just suddenly "die". I take good care of them. I only wear them when I am at home, in the car, or at the office, so there is really no reason that they should be breaking like they are. I have an electrical engineering degree and I know how to take care of electronics. The only conclusion I can draw is that these just aren't a good product. I cannot recommend them and I feel like o must spread the word before more people lose money.
I am approaching one year and I just had my Eargo's replaced for the third time. When I purchased them I was not told about getting an extended warranty for mine. When I first bought them there was no information from the seller and the only information was from the instruction book that came with them and I was given no idea when they would arrive. When they are working they really take care of my hearing but they have been unreliable at times. Since I have been using them they have got a representative here in Omaha. Denny Austin has really represented Eargo well here in Omaha. Every time I have had problems Denny would return my call quickly and order me replacements and I would get the replacements in about three days. I don't like the problems I have had but I realize that this is a young company and as time goes on they will come up with a even better device. They fit well and easy to operate but now I worry that if I have problems with the replacements will they be warranted for another year from today? I have no knowledge of how much the extended warranty costs or what does it cover. I would think that the way things are now that they should take care of these problems until they can come up with an improved device because they shouldn't be failing like they are. I would tell anyone that anyone that is thinking about buying them to at least give them a try and if they don't like them return them after the trial period. Having a Rep here in Omaha is a step to better service and I can say Denny has been great.
The eargo hearing aids stopped working. I called customer service and they said someone would get back to me shortly. Still waiting. I emailed customer service. Received a reply that said someone would get back to me shortly. Still waiting. Terrible customer service. There are plenty of other companies to choose from. Stay away from eargo. 4 stars for comfort, but I would give them no stars for everything else. By the way... Still waiting.
Service is terrible. Both units have broken down at different times in the first few months. Major hassles in getting replacements. Performance is fair. THIS COMPANY DOES NOT HAVE IT'S ACT TOGETHER. It is an interesting concept and works OK but they do not have a product that is worth the price - yet.
I had some fitting and quality control issues that took about 60 days to work out. I had to have the devices completely replaced but now with the larger size the devices have been working well consistently for about 3 months. Although I have no doubt they will encounter further trouble (because of my doubts about their design I.e. Fragile) I do believe eargo will continue to renew the items as they break down as they continue to improve the design. The price is good, the fit is good if you get the right size (snug is good loose is bad go as big as you can stand) sound is good, adjusting the level is good but the best thing is no small batteries to mess with ever end the charging case and charging cradle is awesome. I had to be very persistent in the beginning but it seems to be working out alright in the end.
I ordered Eargo when they offered $200 off right after Thanksgiving. Received them mid-Dec. I had high expectations to correct my long term hearing loss and this was my first hearing device. When I received them, the right unit was dead out of the box. I called support and was told the normal call back was 72 hrs, hardly acceptable for customer service these days, especially for medical devices. After 5 days and repeated calls, I finally got a call from a licensed audiologist who ordered a replacement for the defective right unit. After another week, the replacement arrived and I used the Eargo product for a total of three days before the right side unit died again. At this point I decided they were not reliable enough to continue and I request a return and refund. It took about 10 days for someone to respond again cuter several calls and emails. Finally got the RMA label and sent back to Eargo and received a prompt credit to my credit card. I wish I could have been more successful and tried the product for more than 3 days, so don't consider this a complete evaluation of the product. I just could not accept the failure rate that I experienced. I may try them again later when the company is a little more mature. I knew this was a startup company and probably explains the poor customer service. I hope they are successful as we need more products like these without the exorbitant cost going through hearing providers.
I had been wearing a hearing aid and then stopped due to the fact that is muffled the sound, so I decided to try the EARGO. The idea that the ENT doc came up with made sense as the amplifier was suspended by soft plastic projections which allowed ambient (normal) sound to enter the ear as well. As an eye doc it was important for me to hear my patients clearly. Due to the fact that my hearing loss was greater than normal, the EARGO did not provide all of the amplification that I needed, this is NOT the EARGO's fault, just my particular hearing loss needed a stronger aid. When I talked to my consultant, Randy Seaer, he was very understanding and helpful, he even tried a more powerful custom aid for me, but sadly it did not work for me. Upon returning the aid, I was given an immediate refund......no questions asked. I would recommend EARGO as a 'starting' place for anyone with minor hearing loss. It is an amazing aid and it comes with a money back guarantee for 60 days.
I lost my hearing in my right ear many years ago. and I have reduced hearing in my left ear over the last few years. I have had a succession of expensive custom made hearing aids and these are by far the most comfortable I have ever had. I like the open fit. Easy to put in once you get use to them. Charger is great and a convenient carrying case for them. I love them!
As soon as I put them in I fell in love with these. They tickled at first, but the sound was amazing. I could hear everything around me...in stereo! I couldn't believe it at first, I even took them out just to test the difference. These little suckers are amazing....I can't believe what I was missing. I looked into other hearing aids, but they were so much more money compared to Eargo and I rather liked the way Eargo spoke to me....like a person and not a patient! Thanks Eargo, I'm a fan for life. M.
Lightweight, comfortable, invisible but absolutely worthless for improving hearing. The company promises many things that do not exist. Custom fitting: they have only two sizes, take one or the other. "Professional audiologist" as a consultant: no one ever contacted me. They "always" require an audiogram: absolutely not. The aids reliably charge overnight for a full day of use: the chargers are defective and may not function at all no matter how skillfully one tries to use them. I was sent a replacement charger that worked no more reliably than the first one. The aids work well for persons with mild to moderate hearing loss: my loss is certainly well within "moderate," but these aids provided remarkably little help compared to other manufacturers' products (yes, I did extensive A/B comparisons to models costing less and some costing significantly more). Full refund if dissatisfied: refund required repeated and ultimately threatening phone calls. Conclusion: Eargos are toy amplifiers that might indeed give a positive impression for persons with VERY mild hearing loss. But do not waste your time and money on these. The profound disappointment in the end heavily outweighs the initial positive impression based on comfort and invisibility. Something that is invisible but does not work provides no lasting joy. Ah, and one more thing: whereas most hearing aids will continue to work for several hours after the first warning indication of "low battery," Eargo aids go beep and die almost immediately. If the charger has not done its job, you are left with two comfortable and invisible earplugs that make it immediately impossible to hear anything clearly!
Surprised by the negative reviews. Perhaps this type of aid is not for everyone. I have been extremely pleased and have had both inside and outside hearing aids. I am starting my 3rd week and my hearing continues to improve and background noises continue to lessen as my hearing adjusts. Like all hearing aids - for the first week and a half I got tired of hearing my badge clicking on the chain or keyboard clicking - this continues to lessen. At first my ears were itchy and I could feel the aids when I chewed food - this also has lessened and now I don't even know they are in. No one knows I'm wearing them and I really like not having to replace batteries. Not sure about the other responses, but customer service has been excellent and my questions have been answered. The "First 30 Days" booklet helped me a lot. The only complaint I have is that I wish the battery life were longer - for some reason the left one runs out of juice quicker than the right one - but both give about 12 hours. OK for a workday - but could present a problem if going to a social event after work. I love this product and am impressed by the technology. Adjust the sound does not require the tiny screw driver on my last inner ear device - just two taps on the ear to adjust the volume. I also believe the $2000 cost is a bargain compared to other devices.
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