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Eargo Hearing Device Direct To Consumer Hearing Aid

Product Info, Reviews, Prices, Videos, and More

65% score based on 43 reviews

About the Eargo

The Eargo Hearing Device is a new product that blurs the line between "hearing aid" and "personal sound amplification product." The devices are classified as hearing aids, but sold directly to consumers over the internet with little to no support from a licensed hearing professional. The basic Eargo order includes a set of 4 volume settings that the user may choose from, while the "custom" option includes pre-programming (tuning) by an audiologist or dispenser.

The manufacturer states that the devices are only intended for users with mild to moderate hearing loss. If you have severe to profound hearing loss, these devices aren't for you. Additionally, the devices are open fitting, which means consumers with low-tone hearing loss shouldn't expect a great deal of help hearing bass tones. These devices cost less than the average pair of hearing aids, at around $2000 for the pair, but come with limited one-year warranty, and as indicated, come with no audiological support beyond the initial setup (if you pay $500 extra for the custom fit).

If you do choose the custom option, the hearing aids will be setup based on your audiogram. This may help to improve the sound quality of the devices, and may even improve your chances of hearing better, but please bear in mind that this setup does not verify the correct sound prescription in your ear. The pre-programming will approximate your prescription based on the average ear, but every ear is different, and there is no way to really verify the fitting without performing "real ear measurements" in person with a provider. 

It doesn't look like the Eargo currently supports any kind of Bluetooth / wireless communication with iPhone or Android phones, but the website claims the products have digital feedback reduction, noise reduction, and a telephone mode (reduced amplification to limit feedback).   The devices are sold in pairs and come in two different sizes (12 and 15) and come with ear cleaning tools, a hearing device charging unit, and charger base.

Consumers considering purchasing the Eargo hearing device system should consult a hearing provider to confirm their candidacy and discuss the option. 

UPDATE 10/19/2015: Eargo has been named The Most Comfortable Hearing Aid by Popular Science. Please let us know if you agree! 

UPDATE 12/09/2015: Eargo just raised $25 million in Series B funding

UPDATE 02/18/2016: We received some new information via email which confirms that the rechargeable Eargo batteries cannot be replaced. The batteries are rated for "1000+ charge cycles," and "Eargo is still finalizing a[n] upgrade program for existing customer[s] to upgrade in the future at a discounted price." For reference, 1000 charges is good for about 2.7 years (assuming one charge per day).

UPDATE 03/21/2017: The new Eargo Plus has been released, but availability is limited at this stage. Consumers can sign up for the waiting list, and we have no idea what the actual wait period is like. Upgrades include "replaceable Flexi Fibers" and more focus on high-pitch sounds.

Eargo Model Details

Eargo Hearing Device

Direct To Consumer Hearing Aid

Eargo Hearing Device

43 reviews

Release Date: 25 June 2015

The Eargo Hearing Device has a dedicated volume control and rechargeable batteries.

  • Telecoil:
  • Push Button:
  • IP Rating:

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Eargo Physical Specifications

Eargo Hearing Device
Eargo Hearing Device
Rating
65%

43 reviews

Rechargeable Batteries Battery Type
Lithium-ion
Volume Control
Downloads
Accessories

Model details listed above may be incomplete or inaccurate. For full specifications please refer to product specifications published by the original equipment manufacturer. To suggest a correction to the details listed, please email info@hearingtracker.com.

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Eargo Technology Details

Eargo Hearing Device
Price $
Rating
65%

43 reviews

Technology specifications listed above may be incomplete or inaccurate. For full specifications please refer to product specifications published by the original equipment manufacturer. To suggest a correction to the details listed, please email info@hearingtracker.com.

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Eargo Accessories

Eargo Charger

Eargo Charger

Functions

  • Battery Charger

Compatible Aids

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Eargo Videos

Hear it Right - by Eargo
Eargo Video

Hear it Right - by Eargo

09 May 2015

Eargo has injected humor into its marketing campaign, and loves to highlight the comical effect of hearing loss on the misunderstanding of speech....

Eargo - Winner of
Eargo Video

Eargo - Winner of "Best of What's New" 2015 by Popular Science

23 December 2015

Eargo was recognized by Popular Science's "Best of What's New" for 2015. More specifically, Popular Science says Eargo is one of "12 new...

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Eargo Reviews

Hearing aid reviews are fundamentally different from reviews for most other consumer electronic products. The reason is because individual factors, like degree of hearing loss, have a profound effect one's success and overall satisfaction with the product. When purchasing a hearing aid, you'll need to consider more than just your hearing outcome. Hearing aids are manufactured with varying levels of quality; some hearing aids are extremely durable, while others suffer frequent breakage. Battery life also varies between models, and manufacturer predictions of battery life are often optimistic. By collecting feedback from consumers, we can get a better idea of real world product durability and battery life... Continue reading

Overall Ratings

Hearing Tracker uses a ten-question survey to assess consumer feedback on hearing aids. The percentage bars below reflect the average ratings provided per question.
Note: Original answers provided in star rating format.

Benefit in Quiet
Benefit in Noise
Benefit on the Phone
Clear and Natural
Music Improvement
Physical Comfort
Reliability
Feedback
Hearing Improvement
Value
Member
Member 11 December 2018

In the beginning my mom loved her Eargos. 45 days later they are working great. Another 2 months passess and she complains that she is not noticing any difference. I tell her to use the next volume level. That makes no difference. In fact I found that the volume controls no longer work on either device. So I am wondering if they are working at all. For a really expensive $2500 product, i would expect to get better response from Eargo's support. My hope is that I dont end up with a really bad experience like some of the reviews I am reading here!

Social at Eargo
Social at Eargo 11 December 2018
We'd like to look into your mom's Eargo experience to see whether there's anything we can do to help. Could you please email us at social@eargo.com with the information used at the time of our request? Ch(ears)!
Member
Member 24 November 2018

Impossible to recharge storage case after several months of use making the hearing aid worthless. Units are inexpensive but no bargain really.

Social at Eargo
Social at Eargo 05 October 2018

It's important to understand approximately 80% of our device failures are due to wax or oil getting into the device. This is entirely unrelated to personal hygiene, but is due to wearing a technological device in your ears. (We’re thinking of what it would look like to pull a smartphone out of our own ear. Hope we have some extra Audiowipes around!) We’re open to talking more if you are - please feel free to email us at social@eargo.com.

User
User 24 November 2018
I realize many, many more consumers will write a negative comment than a complimentary one. In saying this and looking at the reviews all I can think is Man, you guys got problems with your service. Also 58% reliability....really.
Member
Member 19 September 2018

HORRIBLE CUSTOMER SERVICE & DISHONEST COMPANY. We've bought the Eargo Generation 1 for our father last year in 2017, and Eargo sales representatives were eager to sell us the hearing aid. We spent at least $2,500 on a customized set, and there were always issues from the beginning with constant beeping sounds coming from only one of the aids. We reached out to Eargo but they never fixed the issue, and the hearing aids stopped working within a year due to manufacturing defects. We reached out to Eargo, asking for them to fix the hearing aids. After countless attempts in emails and calls, Eargo told us that we need to pay another $1,900 for a new Generation 2 set because they cannot repair the Generation 1. We told them that this is unreasonable as we had spent $2,500 for the first pair and shouldn't have to shell out money for a new pair because of their manufacturing defects & operations limitations, but since then, they have never gotten back to us. Extremely disappointed, will never buy from them again! Now we have a new hearing aid from Audicus which is much more affordable and more reliable.

Social at Eargo
Social at Eargo 19 September 2018

Thank you for taking the time to comment. It sounds familiar to another recently left on one of our social channels. We looked into your father’s Eargo experience and saw that our Client Care team did make contact in the past and provided him options which were declined in January, and we haven’t heard back since. If you would like to review these options again, please connect with our Client Care team. They’re available at 1-800-481-1302 (press 2 to be connected).

Member
Member 18 September 2018

These are really amazing. I have small ear canals, and easily trimmed the flexi fibers to fit. They passed the “noisy restaurant” test with flying colors. I have worn conventional hearing aids, and of course, disliked the visibility of them. These are completely invisible. The little recharging case is genius. HIGHLY recommend.

Social at Eargo
Social at Eargo 24 July 2018
We're thrilled to hear that! Your Eargo experience sounds like a recent Success Story client of ours. Hear's more: "Last night was the first time I was ever able to wear instruments in a restaurant and hear the conversation at my table instead of all the rattle and clanging going on around me."  link
Member
Member 14 August 2018

When they are working, they work great. Most problems are with the charger for the internal rechargeable batteries. The charger design (contacts) is poor and guarantees problems. There is no resolution for this issue.

Social at Eargo
Social at Eargo 26 June 2018
Thank you for your message. We'd like to look into your account to see if we can help with the usage of your device. Could you please email us at social@eargo.com, and we'll connect you with our Client Care team?
Member
Member 26 June 2018
Have already reached out to social@eargo outside of this channel and got a quick response from someone. The recommendation is that I clean the devices' contacts with alcohol every time before putting them in the charger. I can certainly see how that helps, and I am doing that now, but it is a lot of added effort to keep the devices working properly.
Social at Eargo
Social at Eargo 28 June 2018
Thank you for reaching out to our Client Care team for support, we appreciate the trust you have in us. While this may be an added step, it will help increase the longevity of your device's life span. Please let us know how we can help from hear.
Member
Member 14 August 2018

I would not recommend Eargo to anyone. Overpriced, does not fit well, easily lost, no customer support. Salesperson writes you off as soon as he makes the sale. Customer support is rude and unhelpful. I'm updating this review to add that almost all dealings with this company have been difficult, to say the least. No hearing aids are worth all the pain we have been through with this poorly run company. Look elsewhere!

Social at Eargo
Social at Eargo 25 March 2018
This isn't the Eargo experience we'd like our clients to have. Would you kindly email social@eargo.com so we can discuss your history in more detail? This will allow us to learn how we can resolve any issues for you and (selfishly) so we can improve.
Michael S.
Michael S. 14 August 2018

I'd love to try these but so far, after more than 5 weeks, I still haven't received the free samples. I did receive an email wanting to confirm my address to which I replied. I think they wanted a phone call which I'm not willing to do at this point for privacy reasons. I smell a high-pressure sales pitch. If they do send me the samples, i'm willing to give them a fair try and compare them to my current hearing aids.

Social at Eargo
Social at Eargo 19 January 2018
Thank you for your comment, Michael. We pride ourselves in taking a consultative approach to seeing whether Eargo is appropriate for our clients as it was designed for individuals experiencing mild to moderate, high-frequency hearing loss. Being a current hearing aid user, we'd like to make certain your hearing ability and lifestyle are appropriate for Eargo. We'd be happy to talk if you're open, or directly send you a sample kit. Please feel free to get in touch with us at 1-800-481-1302 or social@eargo.com and we'll connect you with your personal hearing guide.
Member
Member 05 April 2018
For current viewers of this thread, my wife's experience with the follow up phone call was low pressure and straight forward. The free trial offer means buying the Eargo and having 45 days to return if not satisfied. Not my idea of a free trial but it was a helpful conversation. She is still deciding.
Member
Member 07 April 2018
Ditto. I had the same experience. Did not set well. Clearly they haven't been spending any of their 25 million dollars on improving their customer support.
Member
Member 08 April 2018
Be glad you did not waste your time
Social at Eargo
Social at Eargo 09 April 2018
Please let your wife know we're all ears for any questions about our product or process at social@eargo.com.
Social at Eargo
Social at Eargo 10 April 2018
This isn't the Eargo experience we'd like our clients to have. Could you please email me any details to social@eargo.com? This will help us improve, and we can see whether there's anything we can do to make good on your situation.
Member
Member 14 July 2018
Same here .. no response to sample requests.. yet a sales pitch email
Member
Member 18 July 2018
I also hate pressure sales tactics, but didn't experience that with Eargo. After completing the online request, I received a phone call from their sales team. I responded and the contact was very benign. She basically asked me questions about my type of hearing loss, experience with hearing aids and my expectations for Eargo. With no pressure, she processed my sample request and they arrived quickly. I can understand their wanting to minimize returns by making sure the buyer and product are well matched. I haven't purchased the Eargo yet, while I debate my current ReSound aids vs Eargo. I like the better air circulation of the Eargo design and recharging is a plus for me as well.
Social at Eargo
Social at Eargo 24 July 2018
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-375-8058.
Jim R.
Jim R. 14 August 2018

I have had the Eargo devices for two weeks and am particularly pleased with their clear and crisp response to both voices and music. The audiologist who performed my hearing test suggested I buy a pair of in-the-ear hearing aids for $7,800 and said they should last three years. The Eargo's which I bought on-sale for $1,750, were clearly the better investment, even if they only last a year.

Social at Eargo
Social at Eargo 19 January 2018
Thank you for trying Eargo, Jim. Our team of licensed hearing health professionals are hear to provide support, technical or otherwise. We're all ears at 1-800-481-1302.
Member
Member 14 August 2018

I am coming up to the end of my trial period and am trying to decide if the EARGO hearing device is worth taking a chance on. My experience to date has been ok, not stellar or not horrible. When in a restaurant with a lot of noise they tend to be very annoying no matter what setting I try. I was told to use setting 3 for those situations. I had to take them out of my ear. They do perform ok in conversations, watching tv or listening to music. The price makes them worth a try but not if they are going to stop working and Eargo is not going to stand behind their product. Are people having a better experience with the Eargo Plus units? Will the customer service go away after the trial period? My initial customer service experience has been good. Let me know. Thanks

Social at Eargo
Social at Eargo 14 November 2017
Thank you for your comment. Our team of personal hearing guides are hear to provide our clients support during the transition to wearing new devices, so please do not hesitate to call us with any questions. If your device doesn't meet your needs, you have a 45 day window to return the hearing aids, no questions asked. We're all ears at 1-800-481-1302.
Member
Member 14 August 2018

I had my Eargo aids replaced at least 4 times and the charger twice. I paid approximately $2000 and now they are out of warranty. Eargo wants me to pay $1500 for a new set. I explained I have a confidence problem and to pay them again would not make sense. Do your research, look at the reviews and decide if you think your money is well spent here. They would be great if they worked but they don't. They do get very uncomfortable over extended periods of time. They are unnoticeable.

Social at Eargo
Social at Eargo 14 November 2017
Thank you for your comment. Our customer care team offered you discounted pricing on a new set of Eargo hearing aids as your device was out of warranty. The offer is still on the table, and we're hear for any questions you have about our product or process. Feel free to give our client care team a call at 1-800-481-1302. Thank you.
Member
Member 08 December 2017
Jennifer - it's "here," not "hear."
Member
Member 20 December 2017
wow that was real kind of you to offer a discount after they already had to be replace 4 times...your non customer service response just made up my MIND
Member
Member 20 December 2017
your what a non customer service response Iam crossing your plugs off my list
Social at Eargo
Social at Eargo 03 May 2018
We hope you find a hearing solution that meets your needs.
Norman M.
Norman M. 14 October 2018

Do your research. These devices are not a real programable hearing aid but just a high priced personal sound amplifier. Purchased my pair about 1.5 years ago. These devices only amplify the high pitch screechy sounds and do nothing for the mid tone and base sounds. Am extremely disatisfied with these hearing amplifiers. My audiologist refers to them as over the counter devices stating they never should have sold them to me. For $2000.00 plus there are certainly better options available. If I had done my research instead of reading all the pro benefits form their site, my choice would have been a pair through a hearing center or audiology provider. I would not recommend these to anyone and can only hope at least one person benefits from review. If anyone needs a pair of gently used eargo sound amplifiers, please contact me. Thanks for reading.

Member
Member 22 September 2017
Thank you for your honest opinion. Well stated without slandering the company. I will look elsewhere.
Member
Member 30 September 2017
I'll buy them if the price is right.
Social at Eargo
Social at Eargo 04 October 2017
Hi Norman, Thank you for your comment. Our devices may not look like the traditional, BTE hearing aid but there's a valid distinction between hearing aids and PSAPs. Here they are, and please call our team of hearing health professionals at 1-800-481-1302 with any questions. The FDA defines a hearing aid as a sound-amplifying device intended to compensate for impaired hearing. Eargo is a Class I, FDA-regulated hearing aid intended for individuals with mild to moderate hearing loss. Eargo hearing aids are clinically tested medical devices. They were designed by an ENT doctor with more than 30 years’ experience and rigorously tested by a team of audiologists and hearing professionals before being put into production. Currently, Eargo is being manufactured in an ISO13485 manufacturing facility and all products are inspected by the FDA to ensure they meet all regulatory standards before being delivered to clients. Personal Sound Amplification Products, also referred to with the acronym PSAP or "Personal Sound Amplification Devices," are defined by the U.S. Food and Drug Administration as a “wearable electronic product not intended to compensate for impaired hearing.” They are not hearing aids, which the FDA describes as intended to compensate for impaired hearing. PSAPs are intended for individuals with normal hearing. PSAPs are not intended to make up for impaired hearing. PSAPs are not a medical device and are not regulated by the FDA. They are intended for consumers with normal hearing to amplify sounds in the environment for a number of reasons, such as for recreational activities.
Member
Member 22 November 2017
do you still have these for sale?
Member
Member 07 April 2018
COSTCO has an awesome set for about $1,700. I've had them for a year and love them. Oh, the support people are nice, knowledgeable, experienced and helpful.
Social at Eargo
Social at Eargo 09 April 2018
We're glad you found a hearing solution that meets your needs!
Member
Member 12 May 2018
Pls specify what is your prive. How long have you had them, model, etc? Nick@GrupoFUX.com
Member
Member 19 August 2018
Please send me more info on your old pair of eargo and how to get them 1.bjak3@gmail.com
Member
Member 21 August 2018
My name is Rick and I would love them! My address is 1203 E. 20th St. Sterling, IL cell # 815-535-2687.
Member
Member 14 October 2018
Oh if you still have those eargo I'd love to try them I didn't know they were going to just send plugs. I'm 46 and been wearing hearing aids for 40 yrs. As a kid I hid them threw them away I hated them. I've gotten hand me downs on and off haven't had a pair for a yr now and driving me crazy since I just gotten use to them. I'm a single dad raising 2 daughters and don't have the money to just go out and blow on hearing aids.  What kills me the most was not being able to hear my daughters playing together in the other room when they were young. I missed out on the and can't get that back  my email skorstadrobert@gmail.com if you have them I'm not sure what I'd be able to give you for them thanks Robert
Member
Member 14 October 2018
Dang I didn't notice that was last yrs review sucks sure there long gone
Member
Member 14 August 2018

Terrible! My replacement pair just failed, again! Also, I spoke with a young associate who offered to sell me another pair for 2000.00 dollars, US! When I asked about the life expectancy of the EARGO, he said, 2 years tops; it been 17 month since my replacement arrived...2000 dollars just got ___sed into the wind! I am not at all pleased about this product and the length of service...which should have been stated up front.

Social at Eargo
Social at Eargo 04 August 2017
Thank you for your feedback. We're sorry to hear about your experience thus far and we'd greatly appreciate the opportunity to make this right. Our Client Care Manager, Latasha Harris, is available to speak with you at your convenience. Her direct line is 615-610-7220. We look forward to hearing from you. Thank you, Eargo
Member
Member 07 April 2018
How's about resolving this issue/problem with a reply that says something other than "Call Us". Put it in writing.
Social at Eargo
Social at Eargo 10 April 2018
We hear ya, but that's tough to do on a site like Hearing Tracker since we can't determine who you are; and therefore obtain a record of your Eargo experience. Please feel free to email me any questions at social@eargo.com.
Vladimir D.
Vladimir D. 14 August 2018

I have worn these hearing aids for three weeks. The most important benefits I have noticed are: 1) Comfort. You forget you're wearing them after a few minutes, in fact it is important to check you're wearing them or you will take a shower and then discover it after the fact. In my opinion the FlexiFibers are a huge factor both in comfort and in hearing: because of the FlexiFibers, Eargos aren't a solid thing you plug into your ears. You don't feel an uncomfortable solid piece of plastic inside your ears, in fact, after a while you totally forget about them! 2) Sound. I have been an audiophile for all my long adult life, and these are the only hearing aids that sound natural. The FlexiFibers let low-frequency sounds pass through unimpeded and the hearing aid only has to increase the high-frequency (treble and midrange) sounds so you can hear them. Some hearing aids are totally artificial, they don't let low-frequency sounds pass through and therefore they have to recreate the entire frequency range. After I purchased the hearing aid, I was contacted by a Eargo personal hearing professional, a nice person, who helped me with everything I needed. I find it very easy to use, clean and maintain my Eargos. Just make sure to read the instructions and watch the videos. On top of everything, they cost about half the price of the cheapest competition. What's not to like? Highly recommended.

Social at Eargo
Social at Eargo 20 July 2017
Hi Vladimir, We're thrilled to hear about your great experience with Eargo so far! We would love to potentially share your feedback as a testimonial, would you please email us at social@eargo.com if you approve? Happy hearing, and we're all ears at 1-800-481-1302 should you have any questions!
Member
Member 08 July 2018
I agree with the above assessment. Eargo plus user with no problems. Much better than the $5,000 pair that caused total occlusion of outside sound. Love my eargo's.
Social at Eargo
Social at Eargo 24 July 2018
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-375-8058.
Vladimir D.
Vladimir D. 24 July 2018
After close to 2 years of daily use, I'm still thrilled with my Eargo Plus and consider them a part of me, in fact I have to check I am not using them before entering the shower! An important thing to consider for potential users is that a standard hearing aid like Eargo is made to correct for typical hearing losses, that is, an increasing loss of high frequency sounds as you grow old. For an extra fee, Eargo technicians will even correct for specific high-frequency hearing loss. But if you have a particular, different hearing problem, none of the standard hearing aids will work for you.
Social at Eargo
Social at Eargo 24 July 2018
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-375-8058.
Scott P.
Scott P. 14 August 2018

I purchased the Eargo aids for 2000.00. After about 3 months, the right aid stopped going through the different sound profiles and after several attempts with the company it was finally exchanged for one that works. A month ago the left aid started doing the same thing - I contacted the company through various emails and voicemails and after I left a scathing email for customer service I got a return call. they just wanted to let me know that my warranty expired a month ago and that if I wanted, I could purchase a replacement aid for $1000 - gee, what a great company - they don't stand behind their product and they are willing to offer me half of a $2000 product for $1000. I will end up tossing what is left of this junk in the trash and going on with my life. Eargo does not deserve one more dime of my money.

Social at Eargo
Social at Eargo 20 July 2017
Dear Scott. Eargo takes great pride in taking care of our patients while they're under warranty or out of warranty. While under warranty, we always replace troubled devices with like-new ones. When out of warranty, we give options that are always in the best financial interest of the consumer and always with an eye on making sure the client has our latest technology. In your situation, your Eargo devices are out of warranty and we have given you a discount towards the purchase of a new set of Eargo Plus which would be a significant upgrade over your first generation devices. Our Head of Sales and Audiology would be happy to speak with you. You can reach him at 615-610-7207.
Member
Member 25 May 2018
Replace with “like-new” ones?? I just rec’d the sample to see how they fit. If I’m reading this response correctly, if you have a failure within the first year, they’re not replaced with a NEW device??
Social at Eargo
Social at Eargo 11 June 2018
Our team would appreciate you giving our team another chance to improve your Eargo experience together. Please email us at social@eargo.com, and I will personally ensure you are connected with our Client Care Manager or Head of Sales.
Member
Member 14 August 2018

The left stopped working after 1 year which was past their warranty. UPDATEI was contacted by Eargo within 24 hours of my contact and they upgraded me to the plus for free. I got a notice that they have shipped and received a call from a specialist. WOW you want to talk about customer service.They arrived and the new design and use was greatly improved over the older model. The Plus have better clarity and come with cleaning tools as well as replaceable ear guides and a filter screen kit. They put a lot of thought into the plus for improvements. If I had to rate the Original Eargo next to the Eargo Plus I would have to say they have improved them 80%. I highly reccomend the PLUS version.

Steve Eagon
Steve Eagon 19 June 2017
I'm terribly sorry you had this experience and would like to make it right. Our newest generation, Eargo Plus, has incorporated numerous design improvements and the reliability since its January 2017 launch has been outstanding. Given that you were one of the first Eargo clients, I would welcome the opportunity to offer you a new Eargo Plus system at no-charge. We believe strongly that this generation of Eargo will be superior to the initial set. Please email me directly at steve.eagon@eargo.com and I will see that this is resolved ASAP.
Member
Member 29 June 2017
Thanks Steve I sent you an email. Looking forward to "hearing"... from you.
Member
Member 14 August 2018

I am a new Eargo user. My audiogram made me a good candidate for the regular - i.e., non custom-programmed, Eargo. Eargo provides a lot of information and orientation resources and my sales representative was very friendly and helped me through the entire purchase. The Eargos were shipped very quickly once I ordered and arrived very securely packaged with excellent user guides/booklets - the guides are also available as .pdfs and there are several videos on YouTube that are also helpful. My Eargos arrived fully-charged and once I cleaned my ears I was able to wear them right out of the box. My hearing seems to be a lot better. I can hear if someone has left coins in their clothing when the dryer is on downstairs - something I was never able to do. There is a question further on in the review template asking how long my batteries last and there is no place to put "these are chargeable with the charger cradle and USB plug and cord." I am so happy NOT to have to deal with batteries anymore! I am 61 and have used conventional hearing aids in the past. I hated their clunky look, the constant battery changing and the worrying about whether they would fall out. The Eargos are just about invisible, even though I have short hair. Eargos do not interfere with my earrings or piercings. I'm scheduled for a welcome call/appointment with an Eargo audiologist to go over any questions that may come up. I am really happy with my Eargos.

Social at Eargo
Social at Eargo 23 June 2017
Thank you for the great feedback! Could you please let us know if we would be able to use your comment as a testimonial on our website and social media websites? If so, our email address is social@eargo.com.
Gail W.
Gail W. 14 August 2018

Very well. They are super comfortable and the sound is natural unlike my two previous brands of hearing aids.

Social at Eargo
Social at Eargo 20 June 2017
Hi Gail, as a member of the Eargo team, we're thankful for your feedback. We agree our hearing devices are rather comfortable. Think of them as super helpful ear cushions!
Member
Member 14 August 2018

Here's the deal. They are good but the product is not complete. But the pricing is good enough to give it a try.

Social at Eargo
Social at Eargo 20 June 2017
Thank you for your comment. I'm on the Eargo team and we're here (hear?) to listen to user feedback. In your opinion, what would make the product complete?
Member
Member 20 June 2017

cool device. nice feeling. it's great that I don't have to change batteries but it's a pricy product.

Social at Eargo
Social at Eargo 20 June 2017
Glad to hear you like our product! As you know, Eargo costs $1999 for the full system. That includes 2 hearing devices, charger, replaceable Flexi Fibers, Wax Guards, and our amazing starter services including one on one time with a licensed hearing professional. Eargo costs 50% less than the average hearing aid, which runs about $4,200. Thank you, Eargo Team
Member
Member 20 June 2017

I was looking for hearing aids a year ago looked for something new and saw eargo. First impression was okay but after having a few bad phone calls I was disappointed. Despite all doubts I ordered one to try. It was great at first but quickly stopped working after a few weeks. So I called and this time they were better taking care of me. They even replaced the device for free and now it works great. I show them off to my niece all the time. She thinks I'm an alien! A cool grand ma alien.

Social at Eargo
Social at Eargo 20 June 2017
Hello Cool Grandma Alien, Thank you for the feedback! Apologies for the initial bumps (we're in full-on start-up mode and are working on the kinks). Glad to hear your Eargo experience is on the up and up. Say hi to your niece from us! - Eargo
Member
Member 26 February 2017

So I need help with the charger. I don't understand how my hearing aids are still charging when I unplug them. So when Im charging them with my computer USB does that charge as fast?

User
User 03 March 2017
Thanks for your question! There is a video on the Eargo website that describes the charging process. Go to eargo.com/guides. Scroll down to the video titled "Let's Get All Charged Up." In short, the charging pebble charges the hearing aids and USB charges the pebble. Hope that helps.
Member
Member 28 June 2018

Good fiting product for a guy like me dealing with music all the time. Very nice blog.

Social at Eargo
Social at Eargo 20 June 2017
Rock on! Thanks for the compliments. - Eargo
Member
Member 17 January 2018
Are you a Musician? If so, how good are they when playing in a band?
Social at Eargo
Social at Eargo 28 June 2018
You're welcome to reach out to our Head of Sales Operations and Audiologist, as he is a musician who has extensive experience with our hearing aids. We're all ears at 1-800-481-1302.
Member
Member 20 June 2017

I need help using with the phone. I have a lot of trouble getting the right hearing aid in (my ear is small and I am not very dexterous). On balance when talking with a few people it's enormously helpful. Getting used to shifting settings up and down to get the best result for the situation. When my assessment (above) is a three, I need more practice.

Social at Eargo
Social at Eargo 20 June 2017
Still have questions? We're hear for you. Call us at 1-800-61-EARGO to speak with a personal hearing professional today.
Member
Member 11 June 2018

See some people below talking about needing replacements. Eargo has been great for me. I’ve had my set since last December, so over a year and not had any serious issues. Talked to their customer service about a charging problem I had once, but this was fixed after some cleaning. Really helpful people there, better support then I expected, lots of emails back-and-forth until I was good. My only thing is the face tapping to change your level. It is hard to be discreet when you’re around other people and need to do this. I hope they have a different way to change your setting/level eventually.

Member
Member 09 February 2017
Thank you for your great review! We are glad that you are loving your devices so much. Look forward to new features in future Eargos!
Sharon S.
Sharon S. 17 May 2018
Me too...people look at you like you are slapping yourself. Embarrassing
Social at Eargo
Social at Eargo 11 June 2018
Hi Sharon, the double-tap is honestly quite gentle and can absolutely be done in a covert manner. A light tap should be enough to generate a sound wave that will signify the device to switch between profiles.
Member
Member 11 June 2018

Very comfortable, only hearing aids I've ever been able to wear all day without them becoming plugged.

Social at Eargo
Social at Eargo 11 June 2018
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-481-1302.
Member
Member 20 June 2017

VERY EASY TO USE; LIKE THE CONCEALMENT; NO BATTERY CHANGES = GREAT FEATURE

Social at Eargo
Social at Eargo 20 June 2017
High five for great product features! Thanks, - Eargo
Member
Member 20 June 2017

Eargo is on a different level compared to other hearing aids in the market.

Social at Eargo
Social at Eargo 20 June 2017
As an Eargo team member, it's hard to not agree with your comment.
Thomas S.
Thomas S. 20 March 2018

I don't think I could recommend these to anyone. They are very comfortable, but I am about to replace my fourth eargo in less than one year. I didn't purchase an extended warranty so I am basically "out of luck" next year. I'd be happy to share the customer support email correspondence with any skeptics. My experience has been that they just suddenly "die". I take good care of them. I only wear them when I am at home, in the car, or at the office, so there is really no reason that they should be breaking like they are. I have an electrical engineering degree and I know how to take care of electronics. The only conclusion I can draw is that these just aren't a good product. I cannot recommend them and I feel like o must spread the word before more people lose money.

Member
Member 10 December 2016
I'm in the same boat!! Replaced one at a time about 6 times already! Good thing is they keep replacing them for free. The warranty should start from the replacement date, so a new one every time it's replaced. I'll just continue to replace as long as they do it, but I have to agree...not very well made. Lasts about 3 months!!!
Member
Member 22 December 2016
Me too. I have had 3 sets in one year! I really, really, like them - invisible and rechargeable - but they are way too delicate. Just as soon as I start getting used to them one conks out. I take care of them as if they were made of gold. Today with my most recent pair I'm afraid the left one is starting to die. Now that my one year is over I'm not sure what to do. The company is coming out with a new more advanced model - wondering if they will offer a trade-in. For now, I just can't recommend because of reliability. They should be marketed as disposables and replaced every three months.
Member
Member 04 January 2017
Me too, I had mine replace three times and they only last about a month before one dies and then the next. Worse try to get support service is ridiculous. I called support, told to press #2 which I did then I got the automatic answer "thank you for calling our automated answering service goodbye" What a crock!!! Don't buy absolute rip off.
Member
Member 11 January 2017
Hello-My name is Rachael and I work at Eargo. Thank you for letting us know about your troubles - we greatly apologize for any complications that you have experienced regarding your devices and our customer service. We are very aware of customer support problems that we have had in the past, but we we have now made our customers our top priority. We have customer support representatives ready at any time during the business day to answer your call if you need support. Please let us know if there is anything we can do to help you out! You can contact us at social@eargo.com.
Member
Member 20 March 2018
Seriously u r just now putting your paying customers first.. Maybe that should have been done from the start.. I was going to order them for my mom but reading these stories have made me change my mind.. If u don't put customers first especially when the product has so many issues and is so expensive..I can't justify a purchase
Anthony G.
Anthony G. 20 March 2018

I am approaching one year and I just had my Eargo's replaced for the third time. When I purchased them I was not told about getting an extended warranty for mine. When I first bought them there was no information from the seller and the only information was from the instruction book that came with them and I was given no idea when they would arrive. When they are working they really take care of my hearing but they have been unreliable at times. Since I have been using them they have got a representative here in Omaha. Denny Austin has really represented Eargo well here in Omaha. Every time I have had problems Denny would return my call quickly and order me replacements and I would get the replacements in about three days. I don't like the problems I have had but I realize that this is a young company and as time goes on they will come up with a even better device. They fit well and easy to operate but now I worry that if I have problems with the replacements will they be warranted for another year from today? I have no knowledge of how much the extended warranty costs or what does it cover. I would think that the way things are now that they should take care of these problems until they can come up with an improved device because they shouldn't be failing like they are. I would tell anyone that anyone that is thinking about buying them to at least give them a try and if they don't like them return them after the trial period. Having a Rep here in Omaha is a step to better service and I can say Denny has been great.

Member
Member 11 January 2017
Hello Anthony- this is Rachael, an employee at Eargo. We are very pleased to hear that Denny is helping you out, however you are correct in stating that you should not be having the problems that you are with you Eargos. We sincerely apologize for these issues and are working hard on our product to make sure that they are far more reliable for you. We are a young company as you have recognized and are building up our support system, and customers like you can help up understand what we can do better in terms of our product and our service. We want to make your experience with Eargo better, and we want to make sure you have a product that you like and works for you! Please let us know if there is anything we can do to provide you with what you need.
Member
Member 20 March 2018
I'm just shocked to keep reading these horrible stories.. What does being a young company have to do with anything.. This is just not appropriate for any company... if u had a good product u wouldn't have these situations but since u don't the clients should be top priority and should be taken care of asap.. Its scary to read these and the responses from eargo employees who clearly don't have the appropriate training or the ability to do the the right thing
William S.
William S. 26 May 2016

The eargo hearing aids stopped working. I called customer service and they said someone would get back to me shortly. Still waiting. I emailed customer service. Received a reply that said someone would get back to me shortly. Still waiting. Terrible customer service. There are plenty of other companies to choose from. Stay away from eargo. 4 stars for comfort, but I would give them no stars for everything else. By the way... Still waiting.

Member
Member 11 January 2017
Thanks for your feedback William! I am an employee from Eargo and I am very sorry for the poor customer service that you have experienced. As a startup, we recognize that there are always improvements to be made, and we have specifically improved our customer service to make it one of our top priorities. If you would like to send an email to social@eargo.com, we can address your concerns right away.
Member
Member 26 March 2016

Service is terrible. Both units have broken down at different times in the first few months. Major hassles in getting replacements. Performance is fair. THIS COMPANY DOES NOT HAVE IT'S ACT TOGETHER. It is an interesting concept and works OK but they do not have a product that is worth the price - yet.

Eargo Hearing
Eargo Hearing 15 April 2016
Thanks so much for the feedback and we're sorry that you're having issues with your device. As a startup, we are ironing ourselves as we go along and making our processes better. We would like to address your issue to our team. If you don't mind please email us directly at social@eargo.com and happy to get your devices sorted out.
Robert C.
Robert C. 15 June 2018

I found a Dr in the city I live. And am going to set an appointment.

Social at Eargo
Social at Eargo 15 June 2018
We hope you found a hearing solution that meets your needs.
John F.
John F. 01 March 2016

I had some fitting and quality control issues that took about 60 days to work out. I had to have the devices completely replaced but now with the larger size the devices have been working well consistently for about 3 months. Although I have no doubt they will encounter further trouble (because of my doubts about their design I.e. Fragile) I do believe eargo will continue to renew the items as they break down as they continue to improve the design. The price is good, the fit is good if you get the right size (snug is good loose is bad go as big as you can stand) sound is good, adjusting the level is good but the best thing is no small batteries to mess with ever end the charging case and charging cradle is awesome. I had to be very persistent in the beginning but it seems to be working out alright in the end.

Eargo Hearing
Eargo Hearing 04 March 2016
Hi John, Thanks so much for the feedback, we really appreciate it. Please if you have any questions or concerns, don't hesitate to email us at social@eargo.com and we're happy to connect!
Joel C.
Joel C. 26 June 2018

I ordered Eargo when they offered $200 off right after Thanksgiving. Received them mid-Dec. I had high expectations to correct my long term hearing loss and this was my first hearing device. When I received them, the right unit was dead out of the box. I called support and was told the normal call back was 72 hrs, hardly acceptable for customer service these days, especially for medical devices. After 5 days and repeated calls, I finally got a call from a licensed audiologist who ordered a replacement for the defective right unit. After another week, the replacement arrived and I used the Eargo product for a total of three days before the right side unit died again. At this point I decided they were not reliable enough to continue and I request a return and refund. It took about 10 days for someone to respond again cuter several calls and emails. Finally got the RMA label and sent back to Eargo and received a prompt credit to my credit card. I wish I could have been more successful and tried the product for more than 3 days, so don't consider this a complete evaluation of the product. I just could not accept the failure rate that I experienced. I may try them again later when the company is a little more mature. I knew this was a startup company and probably explains the poor customer service. I hope they are successful as we need more products like these without the exorbitant cost going through hearing providers.

Eargo Hearing
Eargo Hearing 17 February 2016
Hi Joel Thank you so much for your feedback. We apologize that your experience did not meet your expectations. Our goal is to provide a stellar customer experience while working hard to fulfill everyone's requests and answer their questions. As a startup, we didn't expect to get such a tremendous amount of requests and interest in our product and we are working diligently everyday to make our customer experience better and better. Please don't hesitate to contact us anytime via email or phone if you have any questions, comments or concerns.
Member
Member 18 February 2016
My first two also stopped working after a few weeks. It did take some time, but I received two new ones. One of the new ones did not work at all and I quickly received a replacement. So far, so good. I think there were some "kinks" because the product was so new. The current ones are working fine - finally. Not perfect - for example, I can hear things far away but still struggle to hear someone talking next to me - but all in all I am very pleased and impressed with this product. Customer service has greatly improved (I think they were initially overwhelmed.) I love the comfort and invisibleness. Also, these new ones seemed to stay charged for a longer period of time - from like 6:30 AM to 10:00 PM - so I have been able to wear them to social events after work. I still think they are a bargain at $2000 considering the technology and cost of other hearing devices.
Member
Member 21 March 2016
You may save a bit upfront with Eargo's but Phonak or Oticon hearing aids would really benefit your loss. There are tons of companies out there but from my experience these two brands have solid customer service, technology and are here to stay. Hearing loss is a bigger deal than most of us make it out to be, it isn't just an inconvenience. Untreated hearing loss can isolate you and is associated with dementia and Alzheimer's .
Social at Eargo
Social at Eargo 26 June 2018
We're glad you found a hearing solution that meets your needs!
Member
Member 15 June 2018

I had been wearing a hearing aid and then stopped due to the fact that is muffled the sound, so I decided to try the EARGO. The idea that the ENT doc came up with made sense as the amplifier was suspended by soft plastic projections which allowed ambient (normal) sound to enter the ear as well. As an eye doc it was important for me to hear my patients clearly. Due to the fact that my hearing loss was greater than normal, the EARGO did not provide all of the amplification that I needed, this is NOT the EARGO's fault, just my particular hearing loss needed a stronger aid. When I talked to my consultant, Randy Seaer, he was very understanding and helpful, he even tried a more powerful custom aid for me, but sadly it did not work for me. Upon returning the aid, I was given an immediate refund......no questions asked. I would recommend EARGO as a 'starting' place for anyone with minor hearing loss. It is an amazing aid and it comes with a money back guarantee for 60 days.

Social at Eargo
Social at Eargo 15 June 2018
Thank you for your support! We hope you've found a hearing solution that meets your needs.
Ed K.
Ed K. 15 June 2018

I lost my hearing in my right ear many years ago. and I have reduced hearing in my left ear over the last few years. I have had a succession of expensive custom made hearing aids and these are by far the most comfortable I have ever had. I like the open fit. Easy to put in once you get use to them. Charger is great and a convenient carrying case for them. I love them!

Social at Eargo
Social at Eargo 15 June 2018
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-481-1302.
Member
Member 15 June 2018

As soon as I put them in I fell in love with these. They tickled at first, but the sound was amazing. I could hear everything around me...in stereo! I couldn't believe it at first, I even took them out just to test the difference. These little suckers are amazing....I can't believe what I was missing. I looked into other hearing aids, but they were so much more money compared to Eargo and I rather liked the way Eargo spoke to me....like a person and not a patient! Thanks Eargo, I'm a fan for life. M.

Member
Member 01 May 2016
Did you get the custom option? And, what was the approximate cost for you? I am a little leery but appreciate your fine testimonial.
Social at Eargo
Social at Eargo 15 June 2018
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-481-1302.
Member
Member 15 June 2018

Lightweight, comfortable, invisible but absolutely worthless for improving hearing. The company promises many things that do not exist. Custom fitting: they have only two sizes, take one or the other. "Professional audiologist" as a consultant: no one ever contacted me. They "always" require an audiogram: absolutely not. The aids reliably charge overnight for a full day of use: the chargers are defective and may not function at all no matter how skillfully one tries to use them. I was sent a replacement charger that worked no more reliably than the first one. The aids work well for persons with mild to moderate hearing loss: my loss is certainly well within "moderate," but these aids provided remarkably little help compared to other manufacturers' products (yes, I did extensive A/B comparisons to models costing less and some costing significantly more). Full refund if dissatisfied: refund required repeated and ultimately threatening phone calls. Conclusion: Eargos are toy amplifiers that might indeed give a positive impression for persons with VERY mild hearing loss. But do not waste your time and money on these. The profound disappointment in the end heavily outweighs the initial positive impression based on comfort and invisibility. Something that is invisible but does not work provides no lasting joy. Ah, and one more thing: whereas most hearing aids will continue to work for several hours after the first warning indication of "low battery," Eargo aids go beep and die almost immediately. If the charger has not done its job, you are left with two comfortable and invisible earplugs that make it immediately impossible to hear anything clearly!

Social at Eargo
Social at Eargo 15 June 2018
This isn't the Eargo experience we'd like our clients to have. If you're interested, I would be happy to connect you with our Client Care team so you can provide your feedback, and so we can learn how to improve. Please feel free to contact us at social@eargo.com.
Member
Member 15 June 2018

Surprised by the negative reviews. Perhaps this type of aid is not for everyone. I have been extremely pleased and have had both inside and outside hearing aids. I am starting my 3rd week and my hearing continues to improve and background noises continue to lessen as my hearing adjusts. Like all hearing aids - for the first week and a half I got tired of hearing my badge clicking on the chain or keyboard clicking - this continues to lessen. At first my ears were itchy and I could feel the aids when I chewed food - this also has lessened and now I don't even know they are in. No one knows I'm wearing them and I really like not having to replace batteries. Not sure about the other responses, but customer service has been excellent and my questions have been answered. The "First 30 Days" booklet helped me a lot. The only complaint I have is that I wish the battery life were longer - for some reason the left one runs out of juice quicker than the right one - but both give about 12 hours. OK for a workday - but could present a problem if going to a social event after work. I love this product and am impressed by the technology. Adjust the sound does not require the tiny screw driver on my last inner ear device - just two taps on the ear to adjust the volume. I also believe the $2000 cost is a bargain compared to other devices.

Social at Eargo
Social at Eargo 15 June 2018
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-481-1302.
Member
Member 15 June 2018

Very uncomfortable, little to no improvement in hearing, very hard to remove. Have been trying to return for weeks. Keep getting new case numbers with no return phone calls. I believe Eargo in a scam

Social at Eargo
Social at Eargo 15 June 2018
We wish we didn’t have our hearing aids in so we couldn’t hear that. Why do you say so?

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Discussion

Use the form below to leave a quick comment about the Eargo Hearing Device. Alternatively, consider providing more thorough feedback using our hearing aid review system. If you review your hearing aids using our review system, we'll send you a $5 promotional credit for use in our hearing aid battery shop as a special thank you. Review your hearing aids now.

Member
Member 28 February 2016
If I knew then what I know now would have never ordered these devices. Shortly after receiving my first order, the left unit stopped working, After many phone calls and three weeks later the unit was replaced. Now, 1 month later, neither unit is working. Try calling for service and the voice mail service is full and not accepting calls. TO ANYBODY READING THIS REVIEW, BUY HEARING AIDS WHERE YOU CAN TALK TO SOMEONE FACE TO FACE AND GET SERVICE. THESE UNITS ARE JUNK!!!!!
Social at Eargo
Social at Eargo 15 June 2018 Replied to Member
I'm sorry to hear that; this isn't the Eargo experience we'd like our clients to have. Please email us at social@eargo.com and I'll connect you with a team member who can help.
Member
Member 08 March 2016
Been having regular problems with the Eargo hearing aids and chargers for 6 months. My left Eargo has been replaced twice and a third will be on its way soon. I'm on my second charger. They re-set my "trial period" with every problem, but I'm getting frustrated.
Social at Eargo
Social at Eargo 15 June 2018 Replied to Member
This isn't the Eargo experience we'd like our clients to have. I'd suggest calling our Client Care team at 1-800-481-1302 or emailing us at social@eargo.com, and we'll get you connected with a team member who can help.
Member
Member 13 March 2016
Meh. Bought them but one was defective a few weeks later. I am having some trouble charging the other one now. They are comfortable but service is extremely poor. Overall functionality for improving your hearing is about a 5-6. I do like the invisibility and the fact that they do not block natural sound. Those two features are the biggest plus.
Eargo Hearing
Eargo Hearing 22 April 2016 Replied to Member
We would be happy to connect and get you all sorted out with the issue that you have. Please email us at social@eargo.com.
Member
Member 17 March 2016
User for 2 1/2 months. I like this product even though I've had a few problems with it. Both right and left failed due to the rubber casing eroding, but customer service was great and sent replacements via one-day mail. Noisy restaurants were a problem for me, and I can now join in conversations. With my behind the ear devices, music from the car radio had a strange distorted sound, but not with Eargo. My only concern is that regardless of the size, both sides work out of my ear canals. This is a nuisance but not a deal killer. My only caveat, pay extra for the three-year protection. I tried to get it after I purchased with one-year protection, and was told it had to be done with the initial order.
Social at Eargo
Social at Eargo 15 June 2018 Replied to Member
Thank you for sharing your Eargo experience!
Member
Member 22 March 2016
My insurance plan pays $1000 toward hearing aids, is there a way to apply that coverage to these? I have received my samples and have tried them and they are comfortable which is good. Had them in while I was doing my morning email, Facebook, etc. and forgot they were there:) But before purchasing them, I need my question answered....which I have posted once before but never noticed an answer.
Social at Eargo
Social at Eargo 15 June 2018 Replied to Member
We do not currently handle any insurance reimbursements as it helps help keep costs down for our clients. Please check with your provider to see if your plan offers coverage for hearing aids (if it does, our audiologists are happy to complete a superbill for you). Our team of personal hearing guides are all ears at 1-800-481-1302 should you have any questions.
Member
Member 24 March 2016
Whats not to like? I had a pair of the more expensive miracle ear before and these are better in almost every way. No batteries to worry about and a charger you can carry in your pocket, so easy to wear I've went to bed and forgot I had them in more than once. No fitting so no waiting for weeks for them to be made and shipped. the only thing that could be improved is a better way to control volume or modes of operation. I love these and would recommend anyone who need aids to at least check them out. If you need to talk to someone who has a set email me at earneststewart6@gmail.com
Social at Eargo
Social at Eargo 15 June 2018 Replied to Member
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-481-1302.
C. L.
C. L. 03 April 2016
After approximately 5 weeks, both devices have stopped working. Supposed to get replacements within a few days. Customer service has been ok, I am able to work with one person via email who has been helpful. I think the company is going through growing pains as a startup. When they worked, I liked them. Hopefully the replacements will be of a little better quality, otherwise they're going back for a refund. We shall see.
Social at Eargo
Social at Eargo 15 June 2018 Replied to C. L.
Thank you for trying Eargo, and we hope they're working for you these days. If not, please feel free to contact our Client Care team at 1-800-481-1302 and we'll get you sorted.
Member
Member 10 April 2016
My Eargos worked for almost exactly 60 days, then both died. Waiting for the exchange process now - it should be 2 weeks they say. I asked if I had to wait because of all the new orders, and the rep said that the backup is for exchanges! I told her their product is obviously not ready for the market and her quote was "I know, but we're really close". I said that I'd love to speak to a manager who'd be interested in my feedback, and she laughed at me! From the reviews and comments both here and at link I'd just stay away from this company. I have an email in to "upper management" but I'm pretty sure I won't get a reply.
Social at Eargo
Social at Eargo 15 June 2018 Replied to Member
Hello, if you have yet to receive a response, please email me at social@eargo.com and I'll connect you with a member of our team.
Member
Member 19 April 2016
PLEASE BE AWARE THAT MY ONE STAR RATING IS DUE TO LACK OF INFORMATION, NOT BECAUSE THIS PRODUCT DOEN'T WORK, I INTENT TO BUY THEM IF THEY WORK, TO JUSTIFY THE $2000 THEY COST, BUT I HAD TO FILL IN THE BLANKS IN ORDER TO POST THIS REVIEW. Since I'm shopping for hearing aids, I decided to inquire with Eargo, after I received the samples (which they feel comfortable), I was chatting with a representative who unfortunately was unable to answer some critical questions I have as follows: 1.- What is the useful life of the batteries? his answer 1000 charges or approximately 2.5 to 3 years. No instructions for recharging were provided, for example: can they be plugged in for recharging all night after they are charged, if you forget to unplug? without shorten the battery life?. 2.- Are the batteries user replaceable? or they need to be sent to Eargo for replacement, if so how much will it cost?. No answer. Being a cautious buyer I decided to hold and wait until these questions are answered by actual users. I am not rating with stars due to lack of information and to be fair giving them the benefit of the doubt in the meantime. Note: The ratings from this review were removed by an admin.
Member
Member 18 February 2016 Replied to Member
I recently learned that the batteries are NOT replaceable at all....
Member
Member 21 April 2016
Ok here is my story- please be advised I am NOT connected in any way with EARGO. As most of you I was quite skeptical in the TV commercial I seen. But I did do a ton of reading and called the service reps who naturally were most eager to sell me the product. I finally took the dive after getting the non operating units. After trying them for about a week or so I ordered the smaller size. They shipped as promised but there was about a two week delay no problem for me. I wore the working EARGO AIDS and found that the left one kept moving out of my ear as I ate. I called before the six month trial period. And told a rep by the name of Shawn that I'd wanted a refund and explained why. In a minute or so he informed me that he would send the larger size out for my left ear. I received it in a few days and now I have no issues. I have delt with Julie, Ken and Shawn and must say they do stand by their product. One thing I failed to mention . I started to loose the quality from my unit in my right ear. And I am faithful in cleaning as the instructions state. Again I called and was told that they would replace my right aid. And I was told NOT to use Q tips but to use a soft toothbrush to clean the AIDS. I looked under a magnifying glass and seen debris on the tip of the unit -problem solved. Again I have bad hearing in my right ear and not bad in my left and these things work. So after a long post I must say I am most satisfied with EARGO and again I have nothing to gain by this post. I feel that when someone goes above and beyond to help it should be noted Ernie
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-481-1302.
Chris
Chris 22 April 2016
I received my eargos today. At the lowest setting there is no difference in the left ear; in the right ear there is a constant high pitched tone (feedback?) that's almost unbearable. If I go up to the next volume level it sounds like there's a little diggerredoo buzzing and warbling in each ear. Up to the next level and the 'tone' is unbearable. The last level I believe is the 'custom' tuning. In any case, none of the levels amplify or clarify: the simply distort and mask sound. I have to believe there is something wrong with my units. I've already called the support line; they're speed to call me back.
Eargo Hearing
Eargo Hearing 22 April 2016 Replied to Chris
Hi Chris, Thanks for the honest feedback, please email us your issue via email, social@eargo.com and we're happy to get you all sorted out.
Chris
Chris 23 April 2016 Replied to Eargo Hearing
I have now had more time with the Eargo devices and Eargo's customer service. I've sent back 2 sets of devices in the last 2mos: With the first set there was constant uncontrollable feedback; with the second set they simply stopped working correctly, but, while they were working they were great! I was very happy with them. I just received my third set to try yesterday: So far so good, just like set No. 2. I must say that Eargo customer service has been nothing but great. They were quick to respond, listened to my problem and immediately arranged for replacements. My thoughts were that I'd just been unlucky to receive faulty devices twice. I'm reserving judgment on my current set for a few months to be sure this just might have been a fluke. I'm very happy with how they're performing now
William S.
William S. 26 May 2016
My eargo hearing aids stopped working after 7 months. I called customer service and they said someone would call me shortly... Still waiting. I emailed and got a reply that someone would get back to me shortly... Still waiting. Terrible customer service. There are a lot of other choices that offer much better customer service.
Member
Member 08 June 2016
I am 'on the verge' of purchasing the Eargo devices. However, after reading some of these comments, I am a little hesitant. I purchased hearing aids from Costco about 9 months ago. Wore them off and on for 3 months. Can't stand them! Found Eargo and have read everything I could find. Also got the samples. Wonderfully comfortable. OMIG is this what I've been searching for? Please assure me that Eargo devices ARE quality instruments.
Member
Member 23 June 2016
Have had problems and still having problems----hearing aid says it is charged---but beeps three time and stops-----have sent in several times------not good---when using a hammer with make hearing aid beep---not good---will have to go back to behind the ear and batteries----these are not a year old must not be able to fix. good concept but do not work good. Sorry Eargo but that is how it is. NO STARS---- D. BRAY--W.MPH. AR. might want to save your money
Member
Member 14 July 2016
I would like to receive a size 12 right and left hearing aide . My email debk1954@gmai.com. Also do take career edit cards. Thank u Debra
Member
Member 03 August 2016
I went through 3 eargo's that simply stopped taking a charge even though the charger said it was charged. I'm waiting for the second generation eargo that I was told would be released by the end of the year. I was told they would replace my old Eargo's with the next generation. That better happen or I'll be very unhappy. Ron
Member
Member 04 August 2016
Does insurance cover any of this cost?
Social at Eargo
Social at Eargo 15 June 2018 Replied to Member
We do not currently handle any insurance reimbursements as it helps help keep costs down for our clients. Please check with your provider to see if your plan offers coverage for hearing aids (if it does, our audiologists are happy to complete a superbill for you). Our team of personal hearing guides are all ears at 1-800-481-1302 should you have any questions.
Member
Member 17 August 2016
Reluctantly I must give Eargo a thumbs down. The product fits nicely and comfortably in the ear and the recharger system works well. The buds do stay charged all day. However, they have a tendency to slip out of the ear under certain circumstances. I 1st had the smaller buds and lost one within a 2 weeks just out shopping and walking around. I think it happened in a parking lot when I was lifting some heavy bags into the car. The exertion might have forced the bud out of my ear. I got a replacement for an additional $400. I went to the bigger buds. They don't fall out, but then, I don't do anything strenuous at all with them. Forget about swinging a golf club. My bad. Sometimes they loosen up when your chewing and talking. I think the action of jaw muscles chewing or the act of swallowing might change the pressure in the ear canal and they shift and can come loose....I'm terrified that one will fall out...so I'm constantly checking to make sure they're where they're suppose to be. This can be embarrassing in front of strangers. My wife always asks me if I'm OK. However, the worst thing is now one of the buds stopped working and it's been less than 6 mos. total. The left bud is fine. I can't the right bud to change sound levels. I get the initial beep when I put it in my ear and find level 3 or 4 is best for me....I can't get it off level one which basically is no different than nothing. For the $1900 +/- cost of these things I would say go to an aufiologist and get custom fitted aids. I once had them and hated the constant battery changes. I like the recharge ability of Eargo, but frankly, I don't think they are rugged enough to last more than a few months. They aren't worth more than a couple hundred bucks. At almost $1000/ear....stay away.
Member
Member 17 August 2016
I'm disappointed. I wouldn't recommend Eargo. My R ear bud has stopped working. Less than 6 mos. This was a replacement of an original. At close to $1000/ear this product is not rugged enough to justify that price. Positives? They recharge and hold the charge all day. No problem. Make sure you get the righ fit. They can slip out. Mine shift around when chewing or swallowing food. The smaller size fell out unnoticed and I lost my 1st one. Replaced it for $400. My fault. The bigger size stays put...if I pay attention. My wife finds it annoying to see me constantly putting my finger in or to my ear to check it's location and adjusting fit. They are comfortable as long as you don't move around much. Don't play golf with them. Any sort of physical activity tends to make them shift around.
Member
Member 20 August 2016
After reading some of the negative reviews on this site, I feel compelled to write about my experiences with Eargo, because they are the exact opposite to those shared. I ordered my Eargo pair 10 months ago. Immediately after placing the order, I began receiving emails and phone calls from friendly staff, giving me updates on my order and asking if I had any questions. When the order was received, I received more friendly phone calls and emails, making sure I had received them and that I was satisfied with them. Being a former graphic designer and instructor, I was impressed with the design of the product and the packaging. Beautiful! As far as their performance, at first I was concerned. I previously went thru the process of purchasing an in-the-ear hearing aid locally. The sound of the Eargo was slightly different. (I had taken the standard adjustment, rather than a custom setting.) Keep in mind that no hearing aid or device is going to give you supersonic hearing. My previous hearing aid accentuated the higher frequencies and I was used to that "crisper" sound. But after a week of wearing the Eargos, I realized that I was having less problem with hearing and understanding speech than my older aid, especially in noisy environments. In fact, at dinner in a noisy restaurant, I was able to hear the server recite the specials while my friends with good hearing could not. I attend a lot of concerts. In the beginning, I had some problems with ringing and feedback with the Eargos. But, I learned that I had to tilt the Eargo slightly upward when inserting it into my ear. That solved the ringing problem. My older hearing aid would overload and distort during concerts and I would have to remove it. I've not had that problem with Eargo. Battery life with the Eargos has been great. I've worn them all day and never run out of battery power. Also, like their advertising claims, you DO forget that you have them in, they are SO comfortable! Now, truth be told, I DID have some problems. About a month ago, my left Eargo stopped working. I emailed the company on a Sunday evening. Early the next day, I received a phone call from another friendly Eargo employee. I was asked a few, simple questions and was told a replacement would be sent out immediately. I was also told that the popularity of Eargo was such that shipments were a bit behind, but to expect my replacement in about a week and a half. Luckily, I still had my old hearing aid for my left ear. I used it in combination with my right Eargo, until the replacement arrived. When the replacement Eargo arrived, I was again VERY impressed with the packaging. Instructions for returning the defective Eargo were clear and all packing materials, including a pre-printed shipping label, were included. All I had to do was place the defective Eargo in the same box as the new one, place it in a plastic bag, apply the label and drop it off at a FedEx Kinko's. When comparing the new Eargo to my existing one, I noticed the plastic on the old one was deteriorating. I again contacted the company and was told they were having some problems with the vinyl being affected by alcohol wipes, which I was using to clean my Eargos. I was told that they are now recommending people not use alcohol wipes, but to gently brush them clean with a soft toothbrush. Again they offered to send a replacement and this time it came quicker with the same excellent packaging and easy-to-follow return process. I am EXCEEDINGLY happy with my Eargos. I know people who have spent three times the price for hearing devices with fewer features and less satisfaction. And the customer service just can't be beat!
Member
Member 08 September 2016
My son bought me a pair of Eargo from USA in July 2016. I am in Bangalore, India. While it worked for ist 2 months I am experiencing a lot of problem now. The 4 Beep sounds when we tap is not coming now. While I can see that it gets charged its performance is very poor and I don't see any improvement in my hearing. I am available on +91 9845726580 and my mail ID is "mayamurgee@gmail.com". Can some one help me, where I can get the problem fixed. I am very much disappointed.
Member
Member 13 September 2016
Well, its somewhat comforting to read that my experience with Eargo is quite similar to many many others. I've had the devices for about a year. Eargo HAS replaced the devices a couple times now, but here I am at the one year mark with 2 dead hearing aids. It was curious that up until this last failure, Eargo was pretty speedy at responding. I sent an email a few weeks ago and have now left voice mail messages (since no one seems to answer the phone now) and no response. Looking at my records, I placed the initial order a year ago yesterday.... hmmm; maybe I've crossed over into the ignore zone after havin fussed with these devices for exactly one year. My advice to anyone considering this purchase; read the complains below. These are people like you with a need that spent $2 Grand these things. After having the same issue repeated, I can tell without any doubt that these devices will not last longer any one year .... period. You can choose to be lured by the slick marketing or listen to real people.
Member
Member 15 November 2016
I have moderate hearing loss; mostly mid to high-end. These are my first time ever devices. These little guys work very well. Mine had to be replaced just over the 1 year warranty as they sounded a little dim, but the audiologist Renee Petuss was right on it and got me a replacement without a haggle and followed up by calling me (not the other way around). I appreciated that. The new ones are described as HD quality and I did notice the difference. Bottom line, the units are comfortable and probably not for everyone, but will work well for people with hearing impairment like mine.
Member
Member 16 November 2016
These were my first units ever. I have moderate hearing loss, mostly on the mid to high end of the frequency scale. They are comfortable and work well and no one can see them!!!. Mine were custom set with an audiologist report which I got from Costco for free and sent in to Eargo with the order. Just after the 1 year warranty, one of them started to sound dim. The customer service audiologist Renee Petuss rushed out a replacement with no hassle. I appreciated that. Bottom line: they are comfortable, cannot be seen and for me, the customer service was excellent.
Member
Member 16 December 2016
I started using Eargo's about a year ago and immediately fell in love with them, but they started acting up in that I couldn't increase the volume. I called their support team and was blown away by the understanding and help they gave. They sent me replacements right away, and in the mean time I entered their contest which asks you to send in something funny that you misunderstood from someone else and if you were chosen then you would win a free pair of Eargo's. Well I won, and they sent me the free set. Unfortunately, after all this my Eargo's have died and the last one is about to quit. I can't say enough about their great support, they refunded my original money (1980.00), but I didn't ask for a refund on the additional pair that I won. I guess I just didn't feel right about that but anyway I hope they can improve the reliability issues because I MISS MY EARGO'S! Randy Backhaus, Wisconsin
Brenda M.
Brenda M. 06 January 2017
I thank you for the inventing of Eargo. But I am having problems with my red hearing aid it's not charging. The charger is working because I switch the blue hearing aid to the other side and the charger charged it. I have had this hearing aide less than a year Please help me!!!
Member
Member 08 February 2017
Well, my third set just conked out. Warranty over, now out $2000. I really liked this hearing aids but just can't risk loosing $2000 every year. Too bad automatic replacements are not sent out every three months. It was hinted that us guinea pigs (first consumers to purchase these devices) would get a deal on the newer model, but I have yet to hear anything. As I stated previously, I love everything about these devices except the reliability. Scheduled audiology appointment next week and will - hopefully - purchase something that will last at least a few years.
Robert J.
Robert J. 06 April 2017
Great concept however that have not been reliable. I have had to replace about four of them under the one year warranty. Had one stop working after the warranty period and stopped using them. Let them set in the charger for weeks and decided to try them and they started working again for about six weeks . Now one of them is not working again.
Member
Member 11 April 2017
Paid $2000 for a set of hearing aids that lasted for 3 months, including replacement of one unit after failure within two weeks. A shame, because they worked really well, for that short amount of time.
Member
Member 11 April 2017
Paid $2000 for a pair that lasted about 3 months. That time period includes replacement of one defective after a coule of weeks. A shame, because they worked well, and I liked them.
Member
Member 16 April 2017
Does eargo works for medium and high frequency loss?
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
Eargo was designed for adults with mild to moderate, high-frequency hearing loss and may not be appropriate for those experiencing more severe to profound loss. You can take our hearing screener at try.eargo.com, or call our team of personal hearing guides with any questions at 1-800-481-1302. Ch(ears)!
Member
Member 03 July 2017
I am so unhappy with my Eargo. I had them replaced several times and now I am out of warranty and the left one won't charge and when I contact the company they say they'll speak with a supervisor and get back to me. My hearing isn't so bad that I don't hear the phone..........no call back!!! I had surgery and couldn't wear my for over three months and when I charged them and placed them in my ears, the right one is fine but nothing in the left. I did get a call telling me I can upgrade for a special offer of $1,500. I recommended Eargo to friends but now I can't. I have one hearing aid and no one for the left. Truly sad and disappointed.
Member
Member 18 July 2017
In choosing 3 major cities around Greenville SC I find no dealers. I must conclude dealers shy away from this product.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
We're not brick and mortar, just click to order from link
Member
Member 03 August 2017
My situation is similar to Scott P...I have somewhat moderately hearing loss in both ears. Tried EARGO in 2015 and a few weeks before the warranty expired, the right and then the left failed! EARGO with their usual West Coast banter, assured me that all would be taken care of; I received a replacement pair. All worked fine until about 1 week ago...the right side has failed to charge when I place it in the cradle...the left work in both cradle charging docking station, so it is not the charger. I called on 2 August and spoke with a very considerate person (Alex) who offered me a replacement for ANOTHER 2000 DOLLARS!!!!!This has been a real disaster!!!!I asked Alex, "what is the life expectancy of these devices...", Alex then said, about 2 years...TOPS!!! Now why didn't EARGO say that up front, I would have been delighted to know (or as they say in Colorado, "I would've been stoked to hear about" that BEFORE pissing 2 grand down this proverbial toilet of a company!!!! Why can't they just say this thing is in the research and development phase and we were/are guinea pigs!!!! Now I am back to square-1, after over two thousand dollars wasted...If I don't received some sort of a solution, then I will take it upon myself to see that no other hard working American get shafted with slick presentations and "cool/groovy/hip" sales talk!!
Norman M.
Norman M. 26 August 2017
Purchased over a year ago and am extremely dissatified with Eargo hearing device. Their claims of the greatest hearing device since the ear horn are completely false. These devices amplify the high sceechy sounds with little to no base and mid range improvement. For $2000 plus dollars, consider a different brand of hearing amplifier. These are not hearing aids but just a high priced, GIMMICK SOUND AMPLIFIER. Do your research before purchasing these devices.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Norman M.
The FDA defines a hearing aid as a sound-amplifying device intended to compensate for impaired hearing. Eargo Plus is a Class I, FDA-regulated hearing aid intended for individuals with mild to moderate hearing loss. Eargo hearing aids are clinically tested. They were designed by an ENT doctor with more than 30 years’ experience and rigorously tested by a team of audiologists and hearing professionals before being put into production. Currently, Eargo is being manufactured in an ISO13485 manufacturing facility and all products are inspected by the FDA to ensure they meet all regulatory standards before being delivered to clients. Personal Sound Amplification Products, also known as "Personal Sound Amplification Devices," or by the acronym PSAP, are defined by the U.S. Food and Drug Administration as a “wearable electronic product not intended to compensate for impaired hearing.” They are not hearing aids, which the FDA describes as intended to compensate for impaired hearing. [link PSAPs are intended for individuals with normal hearing. PSAPs are not intended to make up for impaired hearing. Instead, they are intended for non-hearing-impaired consumers to amplify sounds in the environment for a number of reasons, such as for recreational activities. You can read more on our FAQ page, link and call our team of personal hearing guides with any questions. We're all ears!
Norman M.
Norman M. 26 August 2017
I purchased these hearing amplifiers a little over a year ago and am extremely dissatified with their performance. Th claims that they are the greatest hearing device are totally false. These devices perform greatly at amplifyiny the hi tone screechy sounds with little or no amplification of the mid tone or base sounds. Keep in mind these are $2000.00 plus hearing amplifiers and not a hearing device as provided by your audiologist. There are many quality, less costly, hearing amplifiers on the market that surpass these devices. THESE ARE ONLY HEARING AMPLIFIERS NOT HEARING AIDS.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Norman M.
Eargo is a Class I, FDA-registered and -regulated hearing aid. You can read more on our FAQ page, link and call our team of personal hearing guides at 1-800-481-1302 with any questions. We're all ears!
Member
Member 17 September 2017
I only need one Eargo. My other ear is totally deaf. I don't want a pair when I'm only in need on one.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
Eargo hearing aids are sold as a set, since our device was designed to both hold and charge the devices. Learn more about our modern hearing aids at shop.eargo.com, and call our team of personal hearing guides with any questions at 1-800-481-1302. We’re all ears!
Member
Member 17 September 2017
I only have hearing in one ear....the other is totally deaf. Do they sell Eargo's in single? If not, they should.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
Eargo hearing aids are sold as a set, since our device was designed to both hold and charge the devices. Learn more about our modern hearing aids at shop.eargo.com, and call our team of personal hearing guides with any questions at 1-800-481-1302. We’re all ears!
Member
Member 02 October 2017
I tried the Eargo product based upon the promotional literature which all sounded wonderful. I have to say the devices do fit well but that's where the positives of my experience end. Since ordering them it has been a nightmare of failures and lack of response from the Eargo Customer Service (or lack there of) Team, which is all but impossible to contact by telephone. Each device failed at least once, first it was the failure of one unit to increase in volume, which was NOT, user error but product defect. Then it was the failure of one of the units to recharge, then the other unit wouldn't recharge. It has been an endless series of returns, which required me to go to the FedEx terminal multiple times when I wasn't home to receive the delivery. Eventually, I just gave up and threw the units in my desk drawer because I didn't want to put up with the frustration, $2,000 down the proverbial drain. Recently I received an email saying that they had revamped the product to the Eargo Plus and that I could receive a $400 discount on an upgrade. That to me seems really bold, I have never had a sustained month of frustration/defect free usage to even experience the potential of the devices and now they want to sell me an upgrade for another $1,600. Beyond that, I learn that they shut down production for three month to redesign the device and "improve" its reliability before launching the Eargo Plus. Basically, it appears they recognized that they had a highly defective product which required a complete overhaul to minimize customer service issues and now they want to go back to those same sucker Customers and sell them an upgrade, that's really poor business practice. It seems to me that they are emulating the providers in the industry that they allegedly wanted to disrupt, I guess they fell like if you can't beat them just join them. Or, they decided to follow the Cable Television model of abuse the current customer and just keep trying to attract new customers to make up for the lack of customer loyalty your behavior has engendered. Overall, it just seems very unfortunate as I felt they had a very elegantly designed product with excellent market potential but poor execution and abysmal Customer service.
User
User 03 October 2017
As an audiologist of 27 years experience who works at Eargo, I'm saddened that other hearing professionals are telling consumers wrong information about today's available hearing devices. It seems that if some new hearing aid doesn't fit the traditional/conventional look, feel, and distribution model then it must be bad. I'd like to set the record straight. 1) Eargo is a fully digital hearing aid and class 1 medical device. We are NOT an amplifier or OTC device. 2) Our digital processor is indeed programmable as we have 4 distinct listening sound profiles that have been programmed for the vast majority of mild to moderate high frequency hearing loss. 3) Our completely in the canal style is the only hearing device of it's kind that is rechargeable. 4) We have a large team of licensed hearing professionals available to counsel clients before their purchase and specifically provide thorough counseling and user instructions by phone or video conference ensuring successful use of the Eargo devices. We encourage any consumer to do their homework, contact us to see if Eargo is right for you, and base your decision on the facts and objective guidance provided. Steve Eagon; Head of Sales Operations and Audiologist
Deb W
Deb W 13 October 2017
I got my Eargos a few weeks ago. I have had high frequency loss for about 20 years and had several types of (high end, expensive) hearing aids. I never stuck with the hearing aids because it was just plain unpleasant and not worth the hearing benefit. I worked with audiologists, who just didn't seem to understand that whatever we did, we didn't get it right! While it wasn't awful to wear hearing aids, it was stressful, and I wanted something that made me feel like I was gaining something! (I wear reading glasses because I can't see things up close.) The Eargos were just right from the start! I read all the literature and watched a couple of the videos. I wear them all day,. Being honest, I never wore the audiologist-hearing aids all day. I couldn't wait to get into my car or somewhere I could take them out!! That doesn't happen with Eargo .. I actually want to put them in, and often forget to take them out. Great investment ... I really like the 4 levels, because I change them (easily) in different settings. I especially like the videos that walk me through .. And the case/charger -- ingenious!! One of the most annoying parts of hearing aids was the batteries .. and this solves that problem --- a great blend of charging/storing and carrying (safely). Finally -- I feel badly that I have not returned the calls from the nice lady assigned to answer my questions! She has called frequently and regularly. I just don't have any questions. Good customer service!! Happily and highly recommend.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Deb W
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-481-1302.
Member
Member 18 October 2017
My Eargo units were replaced at least 4 times and the charger twice. I paid $2000 and I am now out of warranty. Eargo wants me to pay $1500 for a new set. I explained I have a confidence problem and how can they expect me to pay when I have had so many problems. Do your research and look at the reviews.
Member
Member 28 October 2017
Dont throw your money away. They go bad fast.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
Our devices are similar to technological devices like smartphones and the lifetime of the product will be dependent on the wearer’s type and frequency of usage. Please call our team of personal hearing guides with questions at 1-800-481-1302, or learn about our money-back guarantee and warranty here: eargo.com/misc/warranty
Member
Member 02 November 2017
I am coming up to the end of my trial period and am trying to decide if the EARGO hearing device is worth taking a chance on. My experience to date has been ok, not stellar or not horrible. When in a restaurant with a lot of noise they tend to be very annoying no matter what setting I try. I was told to use setting 3 for those situations. I had to take them out of my ear. They do perform ok in conversations, watching tv or listening to music. The price makes them worth a try but not if they are going to stop working and Eargo is not going to stand behind their product. Are people having a better experience with the Eargo Plus units? Will the customer service go away after the trial period? My initial customer service experience has been good. Let me know. Thanks
Jim R.
Jim R. 20 November 2017
I have had a set of Eargo instruments for two weeks and, so far, have been extremely pleased. Their programmed curve is very near that of my actual hearing loss. They are working well in both quiet and noisy environments and so far are providing clear and sharp audio response to both voices and music.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Jim R.
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-481-1302.
Member
Member 30 November 2017
I got a pair of the Eargo hearing aids and was very pleased with the comfort level. The problem I had was the quality of the amplification being of a very tinny nature. also my insurance paid a large portion of my prescription hearing aids so I could not see paying almost 42000.00. If I had to pay full price for hearing aids without insurance coverage I would definitely buy these.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
We're currently selling two products, Eargo Plus and Eargo Max, for $1,950 and $2,450, respectively, with financing options as low as $90/month. Eargo costs about 52% less than the average BTE hearing aid. Our personal hearing guides can walk you through our payment plans and in-home trial at 1-800-481-1302 or link
James Carroll
James Carroll 26 January 2018
A patient told me about this today. Seems innovative, and seems to be catching the purse of some investor(s). I'm glad to know those with hearing problems have yet one more possible solution. The article includes, "bare in mind"; did you mean, "bear in mind"?
Social at Eargo
Social at Eargo 26 June 2018 Replied to James Carroll
Thanks for the catch, James! Do you have any questions about our product or process?
Member
Member 04 March 2018
Had these a week and the charger failed! For as much as they charge I can't see trusting these. I discovered the problem on Saturday night so I have not contacted them about it. Bottom line, I'm very reluctant to trust these as they need to be recharged to work. A few weeks from now I will be facing a very large charge to replace a charger. While these do work for me, it's too large an expense to gamble with such poor warranty backing. I'll give them a chance to fix this issue but intend on returning before my trial time expires. I was so excited to hear again too!
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
Thank you for giving our team a chance to make things right. If you need help from hear, please feel free to reach out to us at 1-800-481-1302.
Member
Member 16 March 2018
Got the free samples. The pullout plastic "string" was broke on one and the "bulb" at the end of the string broke off on the other. Had to use tweezers to get them out. My current aids cost me $1600 at Costco. Two grand is still way cheaper than any outlet hearing aid store, but I' not impressed with the freebies. I also need to pair the aids to bluetooth, which I don't think eargo does. Correct me if I'm wrong about this.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
I'm sorry to hear your free sample kit wasn't up to par, and am glad you were resourceful enough to use tweezers to remove your devices. You are correct that we're not yet Bluetooth compatible, though it's on our product docket. It’s important to note not everything that's on our drawing board ends up in your ears. You can take a look at what our current products have to offer at shop.eargo.com.
Member
Member 07 April 2018
I've had great responsiveness from the eargo team and find the devices themselves very well designed, user-friendly. Not sure if the y can address my low-frequency hearing loss or not, but the support has been excellent
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
We're glad to hear it! Eargo was designed for adults with mild to moderate, high-frequency hearing loss and may not be appropriate for those experiencing more severe to profound loss. We hope we can be a hearing solution that meets your needs.
Member
Member 08 April 2018
No place to put a star...so 1 star max. Wow, Salesperson Heather was great, however they are well trained to sell not send the free sample if requested. So I bit because she was so convincing and what a bad experience. These are 'in ear ' and very large...not smaller than most, larger than most. They made my ears almost raw, after the 3rd day I could not stand to put them in again. I could not hear better, lots of echo, whistling and feedback. When I called customer care they suggested I cut off the fins for a smaller better fit . When I told them there was feedback (worse if I had both hearing aids in) they said it was not possible, but It was. Cutting off the fins did not help at all. I requested a return kit and a refund. It took almost a month to get a refund credited to my bank card, and the portion that was on my HSA card has not been refunded to date. I sent another email to customer care and will see if there is a response for this now.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
Thank you for your message. I'm assuming the below comment is also yours, so I'm going to respond hear. I'm sorry to hear this has been your Eargo experience and would be happy to help make it right. If you still need help getting refunded, could you please email us at social@eargo.com?
Member
Member 08 April 2018
1 star....This may post twice but since the first has not posted I feel I need to write again. The free sample must be the sale and return; bait and switch. Heather the sales person was very nice and did send the product. It is not near the product they advertise. It is an 'in ear' and is larger than most, not smaller. It was so large that by the 3rd day me ears were near raw. As far a helping to hear better. No, they amplify...everything. If you use the phone they have a feedback ring noise. If you wear both at the same time they ring (i was told this was not possible but it is). As one other person noted in a noisy environment, such as a restaurant it is of no value. It was requested to cut off fin for a better fit. It was easier to get in but totally blocked hearing and ringing was constant. I did not wait for 45 days (mine paperwork said 30) I sent mine back in 10 day, however, I am still awaiting part of my refund after 2 months. I paid with 2 cards, Bank Card, and HSA card. Bank card was credited after 30 days, but HSA card has never been refunded. There is fine print that says if they are not returned in 30 days there is a 10% restocking fee which I did not want to pay so I was very proactive. Just sent another email to Eargo Customer support requesting the balance due me. I would not recommend this product or company.
Member
Member 08 April 2018
I would not recommend this product to anyone for free let alone for $2400.00
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
We wish we didn't have our hearing aids in so we couldn't hear that. What makes you say so?
Member
Member 24 April 2018
I ordered the Eargo sample pair. The next day I received a phone call from their support staff who asked me questions about my hearing. three days later, I received the sample pair. I will be doing the 45 day test next. So far so good.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
We try to keep our process as straightforward as possible! Glad to hear your experience reflects that.
Member
Member 12 May 2018
Much easier to reach when spending than after you have purchased product. All about money
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
We wish we didn't have our hearing aids in so we couldn't hear that. What makes you say so?
Member
Member 14 May 2018
The Eargo, Inc service is poor. I got my first pair of EargoMax, and quickly discovered that they are not holding the charge for 18 Hrs as claimed (they were showing the red dot when placed in the case within 11 Hrs). I reported the problem to the Audiologist who made the first call, and he said he would order a replacement pair. Even after a week, i didn't get any. then I sent two E-mails to the Audiologist as well as the sales lady who took my order. Still no reply from either of them even after two days. I sent yet another E-mail to them both, giving them 48 Hrs of time to have the replacement pair delivered to me, and if I didn't get them, I would file a dispute with my credit card company. Within the hour, I got a reply from the audiologist. I got a replacement pair the next day. I was however disappointed at the poor customer service of Eargo Inc because of which I came very close to filing a dispute with my Credit card Company.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
I'm sorry about our delayed response to your messages. We're a smaller start up working to improve hearing health for many of our clients, and unfortunately we cannot always respond or reach out as quickly as we'd like. This is something we're certainly working to improve on and we appreciate your feedback.
Member
Member 02 June 2018
This is regarding their customer service. After receiving the samples, I received a notice that there was a Memorial Day sale. I reached out to my customer contact, but unfortunately she was OOO that day, so I ended up coordinating with another individual in the company. They got the shipping address wrong, and additionally even though it was a medical device, no one ever signed for it but it was dropped off so we actually didn't know where it went. It's been such a disaster working with Eargo.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
This isn't the Eargo experience we'd like our clients to have. Could you please email us at social@eargo.com, and we'll look into your account history?
Member
Member 03 June 2018
So here's my story. When I received my first eargos I retreated to our bedroom to familiarize myself with my new best friends. In they went. Then I went downstairs, walking up to my wife and saying "see anything different?" To which she replied, no, but you aren't shouting at me when you speak "What's up?" I smiled and told it wasn't so much what's up, but what's in. That's when I told her that the reason I wasn't shouting was because I could hear myself more clearly (I have hearing loss that Program 2 solves) She smiled. About ten minutes later I received a call from our eldest daughter. Then from our other daughter. They were both phoning to say how happy they were for me. That's when I realized how long I'd been speaking is a forced voice which my family was silently (how ironic) enduring. I have read a fair amount about the secondary impact of hearing loss; of retreat into self, communicating a sense of disengagement in meetings etc...I feel like having these extraordinary devices in my ears both liberates me from the practical problems I've been facing such as having to pick locations for business lunches where I can hope to hear above the din, whilst keeping my solution discreet (not a soul has noticed I'm wearing them.) Device care is simple, the instructions have a nice light humorous touch and my lips are slowly getting used to not having to shape the words "What's that?" and "Sorry can you please repeat?" every 10 seconds. Oh one last thing, I have tinnitus. I was really concerned that a hearing aid might amplify the tinnitus ( stop laughing, I'm no doctor) but of course it didn't. I still have the tinnitus but now I hear it a little less because I hear everything else a lot more. If you find yourself with diminished hearing in both ears and do not want to surrender, I highly recommend Eargos. The penny dropped for me when I first tried them. They're worth every penny.
Social at Eargo
Social at Eargo 26 June 2018 Replied to Member
We’re happy to hear it! Thank you for sharing your excellent Eargo experience. Our team of personal hearing guides are hear for you to answer any questions or provide support (technical or otherwise). We're all ears at 1-800-481-1302.
Member
Member 08 June 2018
I have had these hearing aids for about 2 years. I also have a pair if $6,000 hearing aids. I mostly wear the Eargo ones because they are more comfortable and the sound is fine. A little ringing when I have my phone up to my ear, but other than that they work fine. I am about to contact customer service because in the past two weeks, the charge is not lasting as long, but I wear them from 7 am until after midnight daily so maybe they are starting to wear down.
Social at Eargo
Social at Eargo 25 June 2018 Replied to Member
Our devices are similar to technological devices (like smartphones) and the lifetime of the product will be dependent on the wearer’s type and frequency of usage. Please call our team of personal hearing guides with questions at 1-800-481-1302, or learn about our money-back guarantee and warranty here: eargo.com/misc/warranty
Member
Member 24 June 2018
Eargo Max devices work very well for me. Hearing improvement is as good or better than my audiologist supplied devices I wore for a few years prior. That said, the charger system is crap. Poorly designed and often non-functional, it is a source of constant problems. I am on my 2nd charger. The first was flawed on delivery. The design of the contacts in the charger guarantees ongoing problems. Often my devices don't turn on and off properly when placed in the charger cradle. I have to handle it gingerly when devices are in it less they break contact. Cannot depend on it without checking and rechecking else I check the next morning and instead of charged my devices are completely discharged. There's no in between.
Social at Eargo
Social at Eargo 25 June 2018 Replied to Member
Thank you for your comment. Would you please email us at social@eargo.com with the information you used at the time of purchase? This will help us be able to look into your account and to connect you with our Client Care team.
Member
Member 14 July 2018
I have normal hearing in one ear and need help with the other. Eargo requires the purchase of two units at a total cost of $2000. They were unwilling to explain why there is a 2 unit minimum when only one is required in my case. If it works as expected, I'd certainly be a good candidate for another, if and when needed. Other than greed, it seems to be an unusual business model.
Social at Eargo
Social at Eargo 24 July 2018 Replied to Member
Eargo hearing aids are sold as a set, since our device was designed to both hold and charge both of the hearing aids. You can learn more about our modern hearing aids at shop.eargo.com, and call our team of personal hearing guides with any questions at 1-800-375-8058. We’re all ears!
Member
Member 08 August 2018
I am very worried with the Eargo because of the following. (PS I'm a user of "regular RIE hearing aids, since 5 years) The cost is high for what the value is: The Eargo are not adjustable to a personal hearing curve ever, except for the general volume. An adjustable hearing aid of high quality may cost three times as much, but their batteries can be replaced during the whole life cycle which is generally more than 8 years, and one set batteries lasts for 5 days in average. The battery in Eargo needs a recharge every day and lasts at the most 3 years, then you'd have to replace the complete device. The hearing curve of your ear can change profoundly in one year, and then it could be adjusted to you needs. Programmable hearing aids of high quality are also repairable, years passed the warranty period. Eargo's are not! Programmable hearing aids of high quality are smart in a way, they adapt automatically to different hearing situations, they can adjust the focus to hearing one person in a crowd, they can help with tinnitus and much more.
Member
Member 19 August 2018
The account was sold by Eargo as soon as aids sent. BAD on credit score. Did not even have a chance to tell whether 45 day trial was successful. Dropped my credit score immediately. Sent aids back when left unit quit working all together. Don't believe sales persons.
Social at Eargo
Social at Eargo 20 August 2018 Replied to Member
Thank you for trying Eargo and for providing your comments. Our third-party financing partner, Bread, determines which clients are eligible for financing based on their guidelines. If you're open to it, we would like to see if there is anything we could do about your left hearing aid. Please feel free to email us at social@eargo.com.
Member
Member 14 September 2018
I received my Eargo aids March 2018. LOVE them!!! Compared to the behind / over ear Phonak devices I tried...hands down Eargo wins. Big time! Sales rep, Susan, has been very helpful. So are the online videos. I highly recommend viewing them. Cared for properly, should have no problem. Only issue is forgetting I have them in and stepping into the shower. Gotta put those stickers on the shower door. I can hear the crickets and cicadas, even the oven timer. Haven't heard these sounds in years. Thank you Eargo!! Tom
Member
Member 04 October 2018

Charging case is poorly designed. After several months of use, it is now impossible to recharge the hearing devices making them useless. 

You pay for what you get. Devices are relatively inexpensive, but construction of equipment is poor.

Member
Member 15 December 2018
These are the worst hearing aids I have ever seen.  Had them for 14 months went thru 3 aids.  I threw them in the trash and purchased Signia and made all the difference in the world.  I can control them with an app and they are smaller than the Eargos and the same price and I get local service.  Plus I don't have to look like a crazy person hitting my ear to change volumes.
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