Value Hearing, Bondi Junction

I recently began my search for hearing aids. It became quite overwhelming and confusing, with vastly different prices for the same product, different services etc. I was a few weeks into my search when I came across Value Hearing. Firstly, the website and the youtube videos were very informative, giving me the knowledge I needed to make a informed decision. The whole online platform is amazing, I felt comfortable knowing so much more. Then secondly, I received quotes after I requested them, and this is when I found a transparent, incredibly detailed and helpful customer service provided by Lezanne. I corresponded via email with Lezanne and she followed up each time very swiftly. I can’t recommend her enough and I think Value hearing is lucky to have her. Then I met Kate for my first hearing aid fitting. I had already had a recent audiogram and a lengthy phone call with Kate. Again I found her service to be 2nd to none. Kate spent 2 hours explaining and ensuring I was comfortable with the fitting of the hearing aids before I left. The next day she followed up with a phone call. Kate will follow up with me again when I return from an overseas trip. The whole experience I have had with Value Hearing has been exceptional. Lastly a huge thank you to Christo Fourie, the founder, who is clearly passionate about transparency, fair pricing, and ensuring both staff and customers are well informed. A great leader he must be.

This place I would recommend to anyone looking to have a hearing test and also looking to purchase hearing aids. I was put on to Value Hearing by a friend, for me this was an excellent introduction . I had been to other hearing aid companies and was about to spend a fortune on hearing aids. Emma and Thilini evaluated my condition without seeing my previous tests done by others. Incidentally both test were identical. Value hearing's took time to explain my condition and advised on appropriate hearing aids. Absolutely appropriate and not over the top like other companies. They were no interested in up selling rather, providing a device that was most suitable for my needs. Also I was give a test set of aids to see if they were suitable before going ahead with getting a set for myself. Emma and the team are very courteous and helpful. A company that really puts the client first.

I’ve had a few test runs with other hearing consultants & Value Hearing stands heads & shoulders above all of them. Emma was a thorough audiologist who explained test results & options in detail. She was patient & attentive & fair in her product disclosures. I would recommend Value Hearing without any reservations whatsoever - they are simply the best!

In my lifetime I have had three hearing aid fittings and yesterday my fitting at Value Hearing was far superior and more professional than any of my previous experiences. I left feeling not only fully informed but confident that my future followups would keep me updated and aware on the latest developments in the hearing aid field.. And the bonus was the final price was a good 20% better than any of the other Bondi Junction hearing outlets, and the bonus was Emma, truly a miracle.

I had seen Value Hearing advertisements quite some time ago but their nearest office is Bondi Junction and although I had received their very comprehensive book in the mail, I unfortunately went with another audiologist close to home. Bad move. I rang Value Hearing and first had a telephone appointment with Christo who is an amazing knowledgeable audiologist and very compassionate and understanding. He asked so many important questions and gave answers to questions I was about to ask! Now I have visited Emma at Bondi Junction and get the same impression from her. Was fitted with hearing aids in the first visit and are going back in 2 weeks for earmolds and adjustments. I am a difficult case but she is working on it and we both have faith for a good result