My audiologist recommended AGX hearing aids, but when I look at all the information on the internet they are barely referenced. Consumer Reports doesn't include them. How do they rate?

Caleb McNiece

Professional Member

05 March 2018 - 4.64K Views

AGX is a private labeling of hearing aids for practices affiliated with Audigy group. AGX are private label of the major HA manufacturers.

AGXR - GN ReSound AGXS - Starkey AGXO - Oticon AGXsi - sivantos (formerly Siemens) AGXW - Widex

You're provider should be able to tell you the non private label model if you're wanting to do additional research. is the consumer facing website

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Nathan Miller

Professional Member

06 March 2018 - 4.54K Views

Hi, and thanks for inquiring about AGX Hearing, and a big "Thank you!" to those of you who have already helped answer this question.

In short, AGX Hearing is a hearing care brand vs. it being just a hearing aid or technology brand — it's comprised of providers, services, testing, and, of course, hearing aid technology that is centered on delivering a great experience for folks like you. Practices who deliver the AGX Hearing brand to their patients represent providers who have strived throughout their careers to create real and lasting relationships with their patients in order to better understand how to refine the delivery of their care. That's what lies at the heart of this brand: the provider-patient relationships that lead to a successful hearing care experience.When it comes to the technology itself, like many have already stated, AGX Hearing is comprised of the best hearing aids the world’s five major hearing aid manufacturers have to offer — the latest, most effective devices from ReSound, Starkey, Oticon, Widex, and Signia. 

We apologize that this aspect of your search for the best hearing solution possible has been a confusing one. That’s something that we’re committed to fixing. We can assure you that if you choose to work with and AGX-affiliated practice, we will do our best to take care of your needs!

A side note for some to clarify some of the previous comments: Practices who provide the AGX Hearing brand do indeed work with Audigy. Audigy is a management company (vs. a buying group) that works with independent private practices across North America. We support them by providing business services so they can focus on delivering a higher standard of care to their patients.

Thanks, everyone — take care!

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Jasmine Burrington, AuD

Clinical Doctor of Audiology in San Marcos

05 March 2018 - 4.65K Views

AGX hearing devices are privately labeled by a nationwide "buying group" named Audigy Group, and they are the same technology that is presently the Oticon, Starkey, Resound, and other brands. The technology is comparable to today's technology from Oticon, Resound, and Starkey at this time. Your audiologist is part of the Audigy network, so they recommend the hearing technology based on the hearing aid manufacturers Audigy is currently contracted with. Hearing aids are complex, and their quality for you is determined based on the expertise of the audiologist more than the technology itself.

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Clifford Olson, AuD

Audiologist in Phoenix

05 March 2018 - 4.65K Views

I strongly recommend against AGX hearing aids.  They are basically re-branded hearing aids from one of the Big 6 manufacturers.  They are good hearing aids, but they have 2 HUGE problems.  #1. They re-brand them so you can't price compare with other companies.  However, the largest issue #2. is that they are locked to only Audigy practices.  This means that you can only go to an Audigy practice to have them adjusted.  If your audiologist's practice closes, or you move to a different city that does not have an Audigy practice, you cannot have them adjusted.  This is a way to restrict access to care.  Request that they sell you name brand only, never accept AGX.  

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NICHOLE K 05 March 2018
I agree. Locked technology is an incredible diservice to the patient. Can you imagine if your pacemaker was locked and you couldn't read out or change anything with the technology unless you saw the provider who put it in? This only benefits the company selling it to you, forcing you to stay at their practice. I would advise against AGX or any other locked technology. Stick with name brand technology and reputable providers.
Julie N
Julie N 05 March 2018
I agree. I have had several patients transfer their care to my office and pay to have their hearing aids re-chipped so I could then work with them. Although, not all manufacturers will re-chip locked devices (the ones I have done were Oticon products).

Matthew Pearson

Audiologist in Greater London

05 March 2018 - 4.65K Views

I have to admit I have been qualified 13 years & I haven't heard of them!

In the UK where my company operates there are a couple of the larger High Street Chains which rename or historically renamed their products.

Most products are based on technology from "the big six" (the main hearing aid manufacturers).

There is a good chance they are based on them ask for further clarification as to who makes them.

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Paul Dietsch

Professional Member

05 March 2018 - 4.57K Views

Only go where they have the top brands.  ReSound Oticon Siemens Widex Starkey Unitron. Don't get any of these by another name or you will be trapped in that network. Go to an independent private practice audiologist. If he/she is a member of a buying group they are not independent and beholdin to that group. You should search for the best professional, not the brand as the top brands are comparable but the professionals are not. Visit several offices in your area and you will get a good sense of who you should go to. Don't order on your first visit.

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Professional Member
Professional Member 27 September 2018
AGX  providers are private practice providers. The Audigy group is a group of private practice  members who are committed to providing excellent care, exceptional service, expert advice and top-of-the-line hearing products. The AGX brand is a representation of the exceptional care to which Audigy providers have committed. The AGX hearing aids are made by the major manufacturers. Consumers are never misled as to the product that they are receiving. The AGX branding allows all AGX providers to understand that the product was dispensed by a quality provider. If a patient needs a non-branded product for any particular reason there is never a problem providing that. Although the hearing aids may be locked by some of the manufacturers there is always the opportunity to unlock them.

Sheri Gostomelsky, AuD

Doctor of Audiology in Deerfield

05 March 2018 - 4.61K Views

Yes AGX is a private label which uses 5 of the 6 major manufacturers.   I've said this before; the product is only a part of the solution.  The relationship you have with your provider and the skill of the provider is the second piece.  And equally as important to this equation is you!  When all three components align it is a recipe for success.  Know that with the AGX label you will have great technology..  Best of luck to you.

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Member 22 June 2018
I settled on them after a complex search for hearing aids. They are professional and helpful in their service and prices. Also, they are happy to get you what ever brand of gear you desire. I see them more as a hearing care center than a hearing aid store.
Professional Member
Professional Member 03 April 2019
The Clifford Olson comment above is not totally valid. AGX devices are privately labeled, are a major brand, and the software is initially locked.  That's all true.  This is partly to prevent non-professional or other professionally licensed hearing practitioners from accessing/stealing or changing the prescriptive settings in the hearing aids.  A hearing practitioner, in most cases, spends a lot of time and has invested a lot of resources to put those prescriptive settings in the patient's hearing aids.  This protects the patient as well as the practitioner.  Hearing aids are class II medical devices and protection of information and care is just as valid in the hearing health care industry as it is in any other health care field.  Upon request (patient consent) the original hearing practitioner can provide an access code to another hearing practitioner such that non-AGX software can access and change the setting of the hearing aids.  So the notion of forever locked AGX hearing aids and you are stuck going back to one hearing practitioner, or having to hunt down another AGX network provider if you've moved for your hearing aid adjustments is totally false.  An AGX access code is part of the patient record, and thus is within the patient's rights to request at any time.  The practitioner can not, by law, prevent the patient from accessing this programming code any more than they can prevent a patient from requesting a copy of their own audiology test results.  Therefore, a patient need not have any concerns getting this information from an uncooperative or unskillful hearing professional.
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