Starkey Muse Hearing Aids

So far this hearing aid has improved my life 200%

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The aids seem to have problems with the electronics. They have been sent back to the provider twice in two years, the last time they were completely replaced. I have no issue with the customer service, that has been just fine. My issue is with the problems that have caused me to work with customer service to begin with. It has also been very difficult to arrive at proper settings for my hearing loss, even though it is only moderate.

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I have had a few issues from the first day, some have been resolved-some not. The provider I chose only has an audiologist in the office two days a week so getting in to have anything adjusted is problematic.

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Given my level of hearing loss, almost anything would be a vast improvement over my natural hearing. They do have a much better T-coil then anything I have had before. The surflink mobile 2 works very well as a remote and being able to stream phone or music directly to my hearing aids helps a lot, but Bluetooth connections are kind of hit or miss. Just to note, the repair that was needed seemed to be due to sweat damage to the microphones, at least that was our best guess. Starkey replaced the aid under warranty at no cost.

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The high pitch sounds I've been missing are back. In restaurants everything is just louder. I still can't hear people near me for the din around me. Very disappointing. I have to turn them down when I get into the because of the terrible feedback squeal and I can't touch my hair with my hand due to the feedback squeal.

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These are ok hearing aids they have a lot of sharper higher sounds than other hearing aids I don’t like that it’s not natural but over all it’s a pretty good aid.

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reccomended

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I'm 66 and still working in office administration. My biggest problem is the phone. When I used the phone speaker, my understanding of the caller's conversation is a bit better, but in an office environment, I cannot use the speaker all the time, specially if other people are taking as well. I have tried the "phone program" but I found it useless since it takes forever to connect and produces very loud shrieking noises. My audiologist has not been able to solve this problem. I ws provided with a magnet for the office phone, but that doesn't work either. Any ideas would be appreciated.

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I have been wearing hearing aids since 2003. This is my fourth set, which I got about a year ago. Each new model I have had is a significant improvement over the previous version. The Muse is the best by far of all the aids I’ve had. The use of the Surflink Remote and the Surflink Media device have made television viewing enjoyable again. I have made multiple trips to my provider and with his help the setup is excellent. First it is important to recognize that those of us with impaired hearing will never hear normally again. Hearing aids, even when optimized are still a compromise when compared to someone with normal hearing. My own hearing loss is in the high frequency area as a result of military artillery fire. For the record I have custom ear molds which are vastly superior to the little rubber domes. I have the four channels set up with each successive channel having less treble boost. This is done to allow for different hearing environments, particularly with TV. With the Surflink Remote and Surflink Media I can make almost any TV broadcast or movie pleasant. Normal conversation is also very good except for noisy restaurants and bars. The negatives are few and not deal breakers by any means. 1. No iPhone apps. 2. The microphone covers have little vents that get clogged over time with dust and the aids’ performance deteriorates until they are replaced. I vacuum them with a hearing aid mitey-vac which helps but doesn’t eliminate the problem. 3. When connected to the Surflink Media and watching TV, normal conversation is difficult. All in all these are the best hearing aids I have ever had- essentially no feedback whistle, good music listening (you may want to pick a channel specifically for music and have the feedback disabled to prevent frequency shifting). With perseverance and a competent dedicated provider you can get these aids set up properly and hear much better.

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I've been wearing the hearing aids for about three months now. At 71, I have significant to serious hearing loss at higher frequencies. Overall I like them, but of course I have nothing to compare them to. I am beginning to appreciate the often subtle benefits of hearing better, just as my aud said I would. Ordinary conversation, music, movies, ambient sounds all are clearer and better. The one issue is in a loud and crowded restaurant. It's like being w/o aids again. I miss whole sentences. At my request, my aud programmed the aids so I can't mess with volume etc. I wanted a baseline. I'll change that in three months. I'll see if using volume and directional controls will help. As for comfort, I'm developing a tick, touching my ears to ensure the microphones in my ears haven't worked themselves out. I'm still not clear how deep in the ear they should be. I wear glasses and the stems compete with hearing aid for space. I have thin stems and works. The rechargeable feature is great. No problems so far.

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My hearing aids are doing great. I would recommend them to anyone one who needs help with hearing. They make a world of difference in hearing. I have showed them off to people and have told them about the great service I received when I got them

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good i didnt hear for 15 years now i can hear good

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every time I get new ones, the tech has increase dramatically.

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Only testing for a week now. Wondering whether an App is existing or would be coming soon?

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I'm still learning with my Starkey HA's and getting used to the different sounds. I believe they lowered voices a bit too much and will probably go in and have that adjusted. I do get slight whistles occasionally and am not sure what that is. It is still so new that I couldn't really give an opinion as to whether I'm satisfied or not.

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I have really small ear canals, so finding the right dome size took two tries. Also, I decided to get custom longer receiver wires so that my HA's would fit below where my glasses sit behind my ears. This has created one problem - the longer wires act as antennas that create a crackling noise when I'm exposed to EMF (which is most of the time), which is worse in my left ear. I use my HA's not for hearing loss, but for TRT and Hyperacusis treatment. So far, they have been easy to keep clean and relatively easy to care for. I wish bluetooth capabilities were built in or a streamer device was included for the price. For tinitus and hyperacusis treatment, I highly recommend using these HA's in the place of sound generators because the white noise or pink noise pitches can be customized. This was the selling point for me. I wanted to have the white/pink noise shaped so that I could tolerate it and still benefit. For this purpose, these HA's have worked out very well. Because I do not have hearing loss and I'm not using them for amplification at all, I cannot provide a review of more traditional features and uses. I hope this helps someone else who has hyperacusis!

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the Starkey 2400 is very limited help in small groups, lectures, sermons etc. i have gone back to my old Siemens.

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Would like to have android phone transmit to hearing aids as my old set did, I downloaded the truly know app and hope I can adjust volume

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Abram Bailey 17 April 2017

Patrick, At this time the TruLink Control App is only compatible with the Starkey Halo and Halo 2 hearing aids. The Muse are not compatible with the iPhone app.

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Patrick Z. 17 April 2017

I have an Android phone but assume it is the same answer

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Abram Bailey 17 April 2017

Unfortunately there is no app for the Muse aids.

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Some of my ratings are inappropriate because I'm trying a demo set for a few days, and comparing them to my older Oticon Agil instruments. I'm not hearing significant improvement, and the controls -- both the buttons on the instruments and the "SurfLink 2" remote -- are significantly less useful than the ones on the Oticons. This may be because I still don't quite know how to use them, and I'm hoping my consultant, whom I've been satisfied with for many years, will offer help with that. At the moment, however, I would return them.

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Russ H. 12 December 2017

I did return them, and some time later decided to give them another try, as I was having increasing problems with my old Oticon Agil aids. It has been, and still is, a long, difficult, and complicated struggle to adjust to them, and them to me. My consultant has been endlessly patient, but there have been problems with the in-ear domes which led to moving to hard earmolds, one of which irritated the ear for over a month. Although we're working on adjusting the sound profile, I'm still very dissatisfied with the SurfLink, which interferes with volume and program controls in unexpected ways, and which hasn't connected my mobile phone to the hearing aids as clearly, consistently, or seamlessly as the Oticon Streamer did. I'm still hoping to solve most of these problems.

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I've been wearing aids for 6 years or so. I started with OTICON aids and they were great from the getgo. The VA offers replacements in 5 years so I applied for new ones hoping for advanced technology, etc. plus they were getting hard to keep in my ears over time.(OTICON with hard ear buds) I'm VERY active, working on cars (over & underneath), yard work, exercising, etc. I got my new aids a few months ago and they (Starkey Muse) came with soft ear buds. They kept coming loose and falling off my head. I told my audiologist who tried new soft ear buds but it didn't help. Then they ordered hard ear buds which I'm using now. They are better now but still came loose during activity. Also they come loose when I use my glasses which I use and remove frequently. I had very little problem with my OTICONS. We tried different receivers with longer wires. They're better but I need to check often to be sure they're still in my ears. Also I'm finding that when talking, background noises (side, behind, overhead) override voices in frontal conversation. I haven't used the "Surflink 2" system that was supplied with the new aids yet. It looks like another trip to the audiologist is in order. Salem Audiology is VERY responsive to my needs, thankfully. I'm extremely pleased with them. I'm also a veteran and my aids are financed thru their Tricare system which is SUPER. William A. Dixon

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I love them so far. Better than the Phonaks I had before

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It's great!

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After each adjustment, wear the aids for a week or so to adapt to the changes. Make notes as you go along to help out the Technician making the changes and to give yourself a record of where you've been, in case you need to go back to that point. I developed an ear canal itch after a few days of wear. My Audiologist suggest a product called "ProEar" made by MiraCell, which was a great help.

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Not too good. I've had them since Sept. 12, 2016. I am a veteran and am working thru the DVA Tri-West system, with Carol Sayer AuD at Salem Audiology in Salem, Oregon. For the past 5 years I have been wearing OTICON hearing aids issued by the DVA in Hillsboro, OR. and they have been called out of date. These Starkey aids were sent by the DVA as my new replacements. They came with soft ear molds instead of hard plastic ones I was used to. They kept falling out of my ears so my audiologist replaced the ear molds with some small black rubber ones (temporarily I hope) until my hard, plastic ones arrive. Hopefully fairly quickly. These temp. ear molds are uncomfortable and come out when eating or talking. They don't work well on the telephone either. So far, unsatisfactory. I'm unable to offer comments until they are more reliable.

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absolutely great. I love them. thanks for a great product.

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I've been wearing hearings aids for over 10 years. About 6 months before writing this review I suddenly lost most of the hearing in one ear. This change required a bicros solution wherein the bad ear needed to be fitted with a device that would transmit sound to the hearing aid in the good ear. The newly released Starkey Muse provided this solution. Overall the Starkeys work very well. My audiologist created 4 different programs to deal with different situations (speech in noise, music, etc). Music sounds more natural than with other hearing aids I have worn. Feedback control is excellent. I perspire profusely, and I find they are not affected by this (as was the case with other hearing aids I have worn). They are the most comfortable aids I have ever worn. I still have some difficulty with understanding speech after the sudden hearing loss in the ear. But before getting the Starkeys I tried other brands (Oticon, America Hears) and they were even less effective. Another plus for the Starkeys (if you are a patriotic soul) is that they are the only American-made hearing aids on the market.

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The hearing aids are new. They work great, and I don't even know they are there.

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